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Added 17 mins ago
UO
Sessional Lecturer - CHI311H5S Classical Chinese Literature
University of Toronto - Woodsworth College
Toronto, ON · Greater Toronto Area, Canada
- Full-time
This course will examine representative genres of traditional Chinese literature - poetry, prose, fiction, and drama - with an emphasis on language structure, style, and the influence on…
Added 17 mins ago
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Assessor Coordinator Degree Senior
HealthCareersInSask.ca
Rosetown, SK
- Full-time
Ability to support Assessor Coordinators in also following guidelines
Added 32 mins ago
A
Commercial/Sales Account Director I
AMECO
Terrace, BC
- Full-time
…partners, and stakeholders, serving as a senior commercial representative of…
Added 32 mins ago
A
Commercial/Sales Account Director I
AMECO
Kitimat, BC
- Full-time
…partners, and stakeholders, serving as a senior commercial representative of…
Added 32 mins ago
IA
IT Systems Developer/Analyst
IMP Aerospace & Defence
Halifax, NS
- Full-time
IMP Aerospace & Defence is not only one of the leading companies in the Aerospace field, but we are also one of the most engaging and equality advocating companies to work for. We believe…
Added 32 mins ago
OT
Commercial Sales Development Representative
Open Text Corporation
Waterloo, ON
- Other
OpenText has developed global Centres of Excellence for Sales Development to support best in class cloud software technology and solutions.
Added 47 mins ago
IG
Field Service Representative (FSR)
Insight Global
Victoria, BC
- $40 to $55 CAD / hour
- Contract
The Field Service Representative (FSR) is a 9-month contract position based in Victoria, BC, with Victoria expected to be the candidate’s base for at least six months. The role is primarily…
Added 1 hour ago
EN
Principal Wireless SW Engineer
Extreme Networks
Toronto, ON
- Full-time
…networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year…
Added 1 hour ago
RS
Data Analyst III
Ryder System, Inc.
Halifax, NS
- Full-time
…Lake driving the analytics initiatives as an expert in this field. Design critical analytical dashboards, reports and queries to drive strategic business decisions, ad-hoc analysis and…
Added 2 hours ago
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Field Sales Representative
Futran Solutions
Calgary, AB
- Part-time
We are seeking field sales representatives in Calgary to support a growing client in the residential home services industry. This role offers hands-on sales experience, structured training,…
Added 2 hours ago
BH
Property Representative 2 (Interconnections and Site C)
BC Hydro
Vancouver, BC
- Full-time
…for various projects, business initiatives and proposals to support managerial planning and decision making on property related…
Added 3 hours ago
RH
Community Disability Worker: Every Saturday Daytime
Robin Hood Association
Sherwood Park, AB
- $17.44 to $21.56 CAD / hour
- Full-time
Professional conduct and appearance befitting a representative of RHA, which will include good performance related to personnel policies, such as attendance, punctuality and conflict…
Added 3 hours ago
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Commissioning Piping Coordinator
Manpower
AB · Edmonton, AB
- Contract
…the Construction Management Team and serves as the Owner's field representative and execution leader for all assigned piping construction activities on a major Net Zero Hydrogen Energy…
Added 3 hours ago
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Senior Quantitative Analyst
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
…focuses on model, methodology and application development to support liability valuation, risk measurement, insurance product pricing and decision…
Added 3 hours ago
SS
Technical Sales & Business Development Representative- MB & SK
Shreem Systems & Solutions Pvt. Ltd
Brandon, MB
- Full-time
…instrumentation, process automation, control systems, panel manufacturing, field construction, commissioning, and…
Added 3 hours ago
M
Branch Sales Representative
Master
Markham, ON
- Full-time
Process orders and quotations using different methods and support inside sales team with quotation requests;
Added 3 hours ago
MB
Inventory Control Coordinator, Monday-Friday, 4pm-12am
Martin Brower UK and Ireland
Brampton, ON
- Full-time
Requires a post-secondary education in Supply Chain/Logistics or a related field, or equivalent experience
Added 4 hours ago
MB
Inventory Coordinator
Martin Brower UK and Ireland
Baie-D'Urfé, QC
- Full-time
Requires a post-secondary education in Supply Chain/Logistics or a related field, or equivalent experience
Added 4 hours ago
DC
Program Leader (Environmental Services)
Defence Construction Canada
Halifax, NS
- Full-time
…and high-risk projects and programs. The incumbent provides support within one or more service line, monitors project activities, including those of contractors, consultants and…
Added 4 hours ago
OT
Inside Sales Representative
Olympia Tile+Stone Inc.
Toronto, ON
- $39,520 to $43,680 CAD / year
- Full-time
We are seeking an Inside Sales Representative to join the team at our Toronto branch. In this role, you will be the first point of contact for Stone Slab showroom customers, supporting…
Added 4 hours ago
TH
Field Business Development Representative
TopHat HR
Toronto, ON · Greater Toronto Area, Canada
- $65,000 to $70,000 CAD / year
- Full-time
They are looking for an outgoing, reliable, and confident Field Business Development Representative to join their growing team.
Added 5 hours ago
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Customer Operations Representative I
Boston Scientific
Ottawa, ON
- Full-time
The goal of the Customer Support Specialist is to make it easy for healthcare providers to experience the benefits of our products and expertise through hassle-free customer service that…
Added 5 hours ago
EC
Outside Sales
Eaton Corporation
Ajax, ON · Bancroft, ON · Belleville, ON · Clarington, ON · Cobourg, ON · Kawartha Lakes, ON · Kingston, ON · Mississauga, ON · Oshawa, ON · Peterborough, ON · Pickering, ON · Port Hope, ON · Prince Edward, ON · Quinte West, ON · Whitby, ON
- Full-time
Eaton’s Electrical Sector is seeking an Outside Sales Representative to join our team, supporting customers across the Central Ontario Eastern Corridor. This field-based role includes a…
Added 5 hours ago
EC
Field Service Technician
Eaton Corporation
Calgary, AB · Edmonton, AB · Fort McMurray, AB
- Full-time
…reliable solutions that meet the unique needs of our clients. As a Field Service Representative, you will be an integral part of our team, working on-site with clients to ensure their…
Added 5 hours ago
SC
Manager, People & Culture
SiriusXM Canada
Toronto, ON
- Full-time
The Manager, People & Culture works with the Human Resources management team to support key HR programs and services, including employee relations, recruitment, onboarding and offboarding,…

Boston Scientific

Customer Operations Representative I

Ottawa, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 28, 2026
Experience: A minimum of 1 year of experience in a customer service/operations position
Posting language: English
Posted: Oct 29, 2026

Original job description

Additional Locations: N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

About The Role

The goal of the Customer Support Specialist is to make it easy for healthcare providers to experience the benefits of our products and expertise through hassle-free customer service that provides answers, solves problems, and overcomes barriers to access. This key role acts to efficiently process customer orders, respond to enquiries or connect the customer with the appropriate person or team that can. The Customer Support Specialist empathizes with what goes on in the life of a busy healthcare practice by understanding what the immediate needs of the customer are and by proactively anticipating and communicating what next steps will be to the customer. Finally, the Customer Care Specialist sees every interaction as an opportunity to showcase our DNA and values.

Please note that this is a 1-year contract role with a possibility of extension

Work mode: At Boston Scientific, we value collaboration and synergy. This role follows a hybrid work model requiring employees to be in our Ottawa office at least three days per week.

Sponsorship: Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time.

Relocation: Relocation assistance is not available for this position at this time.

Shift requirement: Employees must be available to work a 7.5-hour shift scheduled within the operating hours of 8:00 a.m. to 8:00 p.m. Eastern Time.

Your Responsibilities Will Include

Manages inbound customer and Sales team emails to accurately process orders
Manages outbound communications to Sales team to resolve issues and answer questions
Responds to incoming call inquiries and helps resolve issues and complaints
Transcribes ordering information into custom order tracking and database application
Maintains all incoming emails are properly filed
Performs verifications of order processing including support for Build Planner
When required, connects callers with the next level of expertise
Collaborates with field sales teams on customer cancellations and credits
Completes proactive outbound follow ups with sales team and healthcare providers based on unresolved customer issues, unusual orders, and license statuses
Distributes reports as required by accessing electronic folders, applications, or spreadsheets
Supports GMP compliance by completing recertifications and training assignments in timely manner
Establishes and maintains professional business image through appropriate business communications (verbal, written and electronic) dress and behaviour
Ensures that all interactions and engagements are carried out with the highest ethical and professional standards and that all work is accomplished with quality and in accordance with company values

Required Qualifications

A technical degree or bachelor’s degree in Business Administration or related field
A minimum of 1 year of experience in a customer service/operations position
Proficient in Microsoft Office, especially Outlook, Excel and Word

Preferred Qualifications

Experience in Medical Device or Health Care setting
Medical device manufacturing experienced preferred
Desired knowledge: SAP

Requisition ID: 637162

Minimum Salary: $39100

Maximum Salary: $69400

The anticipated compensation and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com--will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs.

Compensation for hourly, non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation for salaried, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

Compensation for sales roles is governed by Sales Incentive Compensation Plan (which includes certain annual non-discretionary incentives based on predetermined objectives).

Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn.

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More about this job

Responsibilities

Process customer orders and inquiries through email and phone, resolve issues, maintain order records, and connect customers with the appropriate expertise. Coordinate with sales teams and healthcare providers on follow-ups, cancellations, credits, order verification, reporting, and compliance training.

Requirements

Requires a technical degree or a bachelor's degree in Business Administration or a related field, at least one year of customer service or operations experience, and proficiency in Microsoft Office, especially Outlook, Excel, and Word. Medical device or healthcare experience, medical device manufacturing experience, and knowledge of SAP are preferred or desired.

Skills

Customer Service
Order Processing
Email Management
Inbound Call Handling
Issue Resolution
Complaint Resolution
Data Entry
Order Tracking
Microsoft Outlook
Microsoft Excel
Microsoft Word
Sales Team Collaboration
Healthcare Provider Communication
Business Communication
GMP Compliance
SAP

Visa sponsorship

Not detected in the job text

Keywords

Customer Operations
Customer Service
Order Processing
Customer Inquiries
Inbound Calls
Email Management
Issue Resolution
Complaint Handling
Order Tracking
Database Applications
Microsoft Office
Microsoft Outlook
Microsoft Excel
Microsoft Word
Sales Team Collaboration
Healthcare Providers
Medical Devices
Medical Device Manufacturing
SAP
GMP Compliance
Order Verification
Customer Cancellations
Credits
Business Communication
Customer Follow-Up
License Statuses

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