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Added 2 hours ago
IA
Electronic Technician
IMP Aerospace & Defence
Halifax, NS
- Full-time
Manufactures and assembles printed circuit boards and electronic components in accordance with applicable technical documentation and drawings
Added 2 hours ago
IA
IT Systems Developer/Analyst
IMP Aerospace & Defence
Halifax, NS
- Full-time
To support electronic publishing activities related to an Interactive Electronic Technical Manual (IETM). Participate in the development, implementation, and support of existing…
Added 2 hours ago
IG
Field Service Representative (FSR)
Insight Global
Victoria, BC
- $40 to $55 CAD / hour
- Contract
The Field Service Representative (FSR) is a 9-month contract position based in Victoria, BC, with Victoria expected to be the candidate’s base for at least six months. The role is primarily…
Added 2 hours ago
TI
Tech Support Representative
telMAX Inc.
Markham, ON
- $40,000 to $45,000 CAD / year
- Full-time
Reporting to the Customer Service Team Lead, the Tech Support Representative is dedicated to assisting customers with inquiries, concerns, complaints, or any issues related to our products…
Added 3 hours ago
EN
Principal Wireless SW Engineer
Extreme Networks
Toronto, ON
- Full-time
The Principal Wireless Software Engineer is a senior technical leader responsible for resolving the most complex and business-critical customer issues escalated through the Global Technical…
Added 3 hours ago
SPECIALIST CYBER DIPLOMACY & GOVERNANCE (BUSINESS STRATEGY & PLANNING)
City of Toronto
Toronto, ON
…agreements, ensuring compliance with contractual obligations, service standards, and performance requirements. The Specialist maintains vendor performance records, risk assessments, and…
Added 4 hours ago
BH
Property Representative 2 (Interconnections and Site C)
BC Hydro
Vancouver, BC
- Full-time
…landlord/tenant disputes; preparing and managing budgets and service contracts; representing BC Hydro in related disputes and legal…
Added 4 hours ago
DB
Alterations Specialist
David's Bridal
Langley (District), BC · City of Langley, BC
- $21.55 to $23.9 CAD / hour
- Full-time
…is responsible for exemplifying friendly, knowledgeable, and technical expertise and providing superior customer service. Alterations Specialists are members of the store team and…
Added 4 hours ago
SP
Cement Technical Sales Representative
Stubbe's Precast
Canada
- Full-time
Reporting to the VP of the Cement Division, the Technical Sales Representative will develop and grow sales of Stubbe’s cement products throughout the Greater Toronto Area. This role…
Added 5 hours ago
EP
Sales & Business Development Representative
East Penn Canada
Mississauga, ON
- Full-time
Deliver product demonstrations, technical support, and customer training to drive product adoption and strengthen customer relationships.
Added 5 hours ago
SS
Technical Sales & Business Development Representative- MB & SK
Shreem Systems & Solutions Pvt. Ltd
Brandon, MB
- Full-time
We are seeking a motivated Technical Sales & Business Development Representative to expand Shreem's presence throughout Saskatchewan and Manitoba. The successful candidate will work…
Added 5 hours ago
M
Branch Sales Representative
Master
Markham, ON
- Full-time
Professional phone manner and customer service skills;
Added 6 hours ago
DC
Program Leader (Environmental Services)
Defence Construction Canada
Halifax, NS
- Full-time
…programs. The incumbent provides support within one or more service line, monitors project activities, including those of contractors, consultants and stakeholders, and reports on those…
Added 6 hours ago
OT
Inside Sales Representative
Olympia Tile+Stone Inc.
Toronto, ON
- $39,520 to $43,680 CAD / year
- Full-time
We are seeking an Inside Sales Representative to join the team at our Toronto branch. In this role, you will be the first point of contact for Stone Slab showroom customers, supporting…
Added 7 hours ago
BS
Customer Operations Representative I
Boston Scientific
Ottawa, ON
- Full-time
…of our products and expertise through hassle-free customer service that provides answers, solves problems, and overcomes barriers to access. This key role acts to efficiently process…
Added 7 hours ago
EC
Field Service Technician
Eaton Corporation
Calgary, AB · Edmonton, AB · Fort McMurray, AB
- Full-time
…solutions that meet the unique needs of our clients. As a Field Service Representative, you will be an integral part of our team, working on-site with clients to ensure their electrical…
Added 7 hours ago
MT
Account Receivable (Confidential)
MT Talent Solutions Inc.
Mississauga, ON
- Full-time
…the United States. Our holistic approach ensures that both technical and cultural alignment leads to long-term success for all parties…
Added 7 hours ago
RH
Inside Sales Representative
Robert Half
Delta, BC
- Full-time
Our client, a recognized leader in the industrial distribution sector, is seeking an experienced Inside Sales Representative to join their Delta, BC branch.
Added 7 hours ago
ES
Facility Manager - Toronto
Equans Services Canada & US
Toronto, ON
- Full-time
As a Key Individual, serve as the Equans site representative; supervise, train and mentor the site team to ensure compliance with all provisions of the Project Agreement (PA) and the…
Added 7 hours ago
RC
Inside Sale Representative (Représentant(e) des ventes internes)
Rittal Canada
Montreal, QC
- Full-time
…the National Inside Sales Manager. The role of Inside Sales Representative works in tandem with the Outside Sales Representatives nationwide to provide excellent customer service to drive…
Added 7 hours ago
S-
Director, Senior Product Manager, Global Capital Markets (GCM) Transformation - Toronto, ON
Scotiabank - Global Banking and Markets
Toronto, ON
- Full-time
…government and institutional investor clients. GBM is a full-service wholesale bank and investment dealer in Canada and Mexico and offers a range of products and services in the U.S., Latin…
Added 7 hours ago
TZ
Security Representative, Health & Safety Services
Toronto Zoo
Toronto, ON
- Full-time
Position Purpose: The Security Representative, Health & Safety Services staff supports the daily operations of the Health & Safety Services Branch. The position provides protection to all…
Added 7 hours ago
DE
Junior Technical Support Specialist
Discover Energy Systems
Vancouver, BC
- Full-time
The Junior Technical Support Representative serves as the first point of contact for technical inquiries from customers, installers, distributors, and Authorized Service Providers (ASPs) of…
Added 7 hours ago
CA
Process Technician - E Nickel - Weekend Nights
Collins Aerospace
Oakville, ON
- Full-time
CA-ON-OAKVILLE-1400 ~ 1400 S Service Rd W ~ 1400 SERVICE
Added 7 hours ago
TT
Contract Administrator (13884)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $80,353 to $100,445.8 CAD / year
- Full-time
…Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many…

Boston Scientific

Customer Operations Representative I

Ottawa, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 28, 2026
Experience: A minimum of 1 year of experience in a customer service/operations position
Posting language: English
Posted: Oct 29, 2026

Original job description

Additional Locations: N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

About The Role

The goal of the Customer Support Specialist is to make it easy for healthcare providers to experience the benefits of our products and expertise through hassle-free customer service that provides answers, solves problems, and overcomes barriers to access. This key role acts to efficiently process customer orders, respond to enquiries or connect the customer with the appropriate person or team that can. The Customer Support Specialist empathizes with what goes on in the life of a busy healthcare practice by understanding what the immediate needs of the customer are and by proactively anticipating and communicating what next steps will be to the customer. Finally, the Customer Care Specialist sees every interaction as an opportunity to showcase our DNA and values.

Please note that this is a 1-year contract role with a possibility of extension

Work mode: At Boston Scientific, we value collaboration and synergy. This role follows a hybrid work model requiring employees to be in our Ottawa office at least three days per week.

Sponsorship: Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time.

Relocation: Relocation assistance is not available for this position at this time.

Shift requirement: Employees must be available to work a 7.5-hour shift scheduled within the operating hours of 8:00 a.m. to 8:00 p.m. Eastern Time.

Your Responsibilities Will Include

Manages inbound customer and Sales team emails to accurately process orders
Manages outbound communications to Sales team to resolve issues and answer questions
Responds to incoming call inquiries and helps resolve issues and complaints
Transcribes ordering information into custom order tracking and database application
Maintains all incoming emails are properly filed
Performs verifications of order processing including support for Build Planner
When required, connects callers with the next level of expertise
Collaborates with field sales teams on customer cancellations and credits
Completes proactive outbound follow ups with sales team and healthcare providers based on unresolved customer issues, unusual orders, and license statuses
Distributes reports as required by accessing electronic folders, applications, or spreadsheets
Supports GMP compliance by completing recertifications and training assignments in timely manner
Establishes and maintains professional business image through appropriate business communications (verbal, written and electronic) dress and behaviour
Ensures that all interactions and engagements are carried out with the highest ethical and professional standards and that all work is accomplished with quality and in accordance with company values

Required Qualifications

A technical degree or bachelor’s degree in Business Administration or related field
A minimum of 1 year of experience in a customer service/operations position
Proficient in Microsoft Office, especially Outlook, Excel and Word

Preferred Qualifications

Experience in Medical Device or Health Care setting
Medical device manufacturing experienced preferred
Desired knowledge: SAP

Requisition ID: 637162

Minimum Salary: $39100

Maximum Salary: $69400

The anticipated compensation and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com--will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs.

Compensation for hourly, non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation for salaried, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

Compensation for sales roles is governed by Sales Incentive Compensation Plan (which includes certain annual non-discretionary incentives based on predetermined objectives).

Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn.

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More about this job

Responsibilities

Process customer orders and inquiries through email and phone, resolve issues, maintain order records, and connect customers with the appropriate expertise. Coordinate with sales teams and healthcare providers on follow-ups, cancellations, credits, order verification, reporting, and compliance training.

Requirements

Requires a technical degree or a bachelor's degree in Business Administration or a related field, at least one year of customer service or operations experience, and proficiency in Microsoft Office, especially Outlook, Excel, and Word. Medical device or healthcare experience, medical device manufacturing experience, and knowledge of SAP are preferred or desired.

Skills

Customer Service
Order Processing
Email Management
Inbound Call Handling
Issue Resolution
Complaint Resolution
Data Entry
Order Tracking
Microsoft Outlook
Microsoft Excel
Microsoft Word
Sales Team Collaboration
Healthcare Provider Communication
Business Communication
GMP Compliance
SAP

Visa sponsorship

Not detected in the job text

Keywords

Customer Operations
Customer Service
Order Processing
Customer Inquiries
Inbound Calls
Email Management
Issue Resolution
Complaint Handling
Order Tracking
Database Applications
Microsoft Office
Microsoft Outlook
Microsoft Excel
Microsoft Word
Sales Team Collaboration
Healthcare Providers
Medical Devices
Medical Device Manufacturing
SAP
GMP Compliance
Order Verification
Customer Cancellations
Credits
Business Communication
Customer Follow-Up
License Statuses

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