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Added 7 mins ago
M
Specialist, Data Governance and Strategy
Moneris
Toronto, ON
- Full-time
…work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this…
Added 7 mins ago
W
Senior Process Engineer - Uranium Processing Specialist
Wood
Saskatoon, SK
- $157,000 to $192,000 CAD / year
- Full-time
Wood currently has an exciting opportunity for a Senior Process Engineer - Uranium Processing Specialist at any of our Wood offices in BC, AB, or SK. Reporting to the Process Department…
Added 7 mins ago
Level 2 IT Support Technician
Quadbridge
Montreal, QC
Technical Customer Support Specialist – Level 2
Added 8 mins ago
JW
Benefits Specialist
Jamieson Wellness Inc.
Toronto, ON · Greater Toronto Area, Canada
- $75,000 to $84,000 CAD / year
- Contract
The Benefits Specialist is responsible for the day-to-day administration and delivery of employee benefits, retirement and wellness programs across Canada and the US. The role supports plan…
Added 8 mins ago
BS
Information Security Analyst, Intermediate
Brainhunter Systems Ltd
Toronto, ON
- Contract
The Senior information Security Specialist, Authentication services is responsible for the design, implementation, and operation of secure, scalable authentication and identity solutions…
Added 8 mins ago
H
Production Support Specialist
Hays
Montreal, QC
- Contract
You will spend a significant portion of your time leading production support initiatives and contributing to Site Reliability Engineering (SRE) improvements focused on platform stability.…
Added 8 mins ago
I
Senior IT Solutions Architect – Presales
ITI
Halifax, NS · Greater Halifax Metropolitan Area
- Full-time
If your application is selected, you will be invited to an initial virtual interview with our recruitment specialist. If this interview is successful for both of us, you will be invited to…
Added 8 mins ago
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Senior Revenue Enablement Specialist, Digital
Quadient
Markham, ON
- $90,000 to $100,000 CAD / year
- Full-time
At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation…
Added 22 mins ago
SD
Spécialiste Beauté, rémunéré(e) à l’heure temps partiel Quarts de travail flexibles
Shoppers Drug Mart
Montreal, QC
- Part-time
Donner l’exemple quant à l’utilisation appropriée de l’application Relation client éLECTRONIQUE afin d’offrir un service à la clientèle de qualité supérieure.
Added 37 mins ago
QM
Spécialiste en méthodes manufacturières / Manufacturing Methods Specialist
Quantum Management Services Ltd.
Dorval, QC
- $55,000 to $62,400 CAD / year
- Full-time
Our client, a well-established manufacturing organization, is seeking a Manufacturing Methods Specialist to support operations in a dynamic environment where product variety and technical…
Added 37 mins ago
QM
Spécialiste en certification de pièces aéronautiques (M1/M2) / Aircraft Parts Certification
Quantum Management Services Ltd.
Dorval, QC
- $125,000 CAD / year
- Full-time
All applications are reviewed by our recruitment team, and hiring decisions are made by people. We may also use AI-enabled tools to support parts of the application review process.
Added 37 mins ago
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Pricing Specialist
Sandvik
Sudbury, ON · Lively
- Full-time
Our recruitment process may involve the use of artificial intelligence to assist with application screening. AI tools support but do not replace human decision-making. Personal information…
Added 37 mins ago
QR
Industrial Wood Coatings Paint Lab Technician
Quincaillerie Richelieu
Winnipeg, MB
- Full-time
· Support sales force with technical expertise and product application
Added 37 mins ago
QR
Gestionnaire du développement des affaires – Solutions d’éclairage Canada
Quincaillerie Richelieu
Montreal, QC
- Full-time
Added 53 mins ago
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Spécialiste Flammabilité / Flammability Specialist
Airbus
Mirabel, QC · Montreal, QC
- Full-time
…entre Laval (station de métro Montmorency) et Mirabel, et une application de…
Added 1 hour ago
IG
Application Specialist
Insight Global
Thunder Bay, ON
- $80 to $130 CAD / hour
- Contract
Support Laboratory dictionaries, rules, workflows and application configuration.
Added 1 hour ago
M
Rail Operations Specialist
Metrolinx
Canada
- Full-time
Our Network Operations Planning team is looking for a Rail Operations Specialist. This position is accountable for representing GO and UPE rail operations, supporting the review and…
Added 1 hour ago
HO
Full-Stack Developer (Digital Product Developer)
House of Commons (Canada) / Chambre des communes (Canada)
Ottawa, ON
- Full-time
ServiceNow certifications such as Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist (CIS), or equivalent.
Added 1 hour ago
HO
Intermediate Full-Stack Developer (Intermediate Digital Product Developer)
House of Commons (Canada) / Chambre des communes (Canada)
Ottawa, ON
- Full-time
ServiceNow certifications such as Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist (CIS), or equivalent.
Added 1 hour ago
HO
Senior Full-Stack Developer (Senior Digital Product Developer)
House of Commons (Canada) / Chambre des communes (Canada)
Ottawa, ON
- Full-time
…as full-stack developers, they contribute across the entire application lifecycle, from requirements analysis and solution design to development, testing, deployment, and ongoing support.…
Added 1 hour ago
HO
Senior Full-Stack Developer (Senior Digital Product Developer)
House of Commons of Canada Chambre des communes du Canada
Ottawa, ON
- Full-time
…as full-stack developers, they contribute across the entire application lifecycle, from requirements analysis and solution design to development, testing, deployment, and ongoing support.…
Added 2 hours ago
HO
Full-Stack Developer (Digital Product Developer)
House of Commons of Canada Chambre des communes du Canada
Ottawa, ON
- Full-time
ServiceNow certifications such as Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist (CIS), or equivalent.
Added 2 hours ago
HO
Intermediate Full-Stack Developer (Intermediate Digital Product Developer)
House of Commons of Canada Chambre des communes du Canada
Ottawa, ON
- Full-time
ServiceNow certifications such as Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist (CIS), or equivalent.
Added 2 hours ago
PC
Information Systems & Technical Support
Patterson Companies, Inc.
Cambridge, ON
- Full-time
Kane Veterinary Supplies is seeking an IT Support Specialist to serve as the primary onsite IT support contact for its Cambridge location. This role provides hands-on support for office and…
Added 2 hours ago
AC
Spécialiste Des Contrats | Contract Specialist
Aston Carter
Montreal, QC · Saint-Laurent, Quebec
- $58 to $63 USD / hour
- Contract
Job Title: Senior Contract Management Specialist Job Description

Boston Scientific

Customer Operations Representative I

Ottawa, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: A minimum of 1 year of experience in a customer service/operations position
Posting language: English
Posted: Oct 29, 2026

Original job description

Additional Locations: N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

About the role:

The goal of the Customer Support Specialist is to make it easy for healthcare providers to experience the benefits of our products and expertise through hassle-free customer service that provides answers, solves problems, and overcomes barriers to access. This key role acts to efficiently process customer orders, respond to enquiries or connect the customer with the appropriate person or team that can. The Customer Support Specialist empathizes with what goes on in the life of a busy healthcare practice by understanding what the immediate needs of the customer are and by proactively anticipating and communicating what next steps will be to the customer. Finally, the Customer Care Specialist sees every interaction as an opportunity to showcase our DNA and values.

Please note that this is a 1-year contract role with a possibility of extension

Work mode: At Boston Scientific, we value collaboration and synergy. This role follows a hybrid work model requiring employees to be in our Ottawa office at least three days per week.

Sponsorship: Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time.

Relocation: Relocation assistance is not available for this position at this time.

Shift requirement: Employees must be available to work a 7.5-hour shift scheduled within the operating hours of 8:00 a.m. to 8:00 p.m. Eastern Time.

Your responsibilities will include:

Manages inbound customer and Sales team emails to accurately process orders
Manages outbound communications to Sales team to resolve issues and answer questions
Responds to incoming call inquiries and helps resolve issues and complaints
Transcribes ordering information into custom order tracking and database application
Maintains all incoming emails are properly filed
Performs verifications of order processing including support for Build Planner
When required, connects callers with the next level of expertise
Collaborates with field sales teams on customer cancellations and credits
Completes proactive outbound follow ups with sales team and healthcare providers based on unresolved customer issues, unusual orders, and license statuses
Distributes reports as required by accessing electronic folders, applications, or spreadsheets
Supports GMP compliance by completing recertifications and training assignments in timely manner
Establishes and maintains professional business image through appropriate business communications (verbal, written and electronic) dress and behaviour
Ensures that all interactions and engagements are carried out with the highest ethical and professional standards and that all work is accomplished with quality and in accordance with company values

Required qualifications:

A technical degree or bachelor’s degree in Business Administration or related field
A minimum of 1 year of experience in a customer service/operations position
Proficient in Microsoft Office, especially Outlook, Excel and Word

Preferred qualifications:

Experience in Medical Device or Health Care setting
Medical device manufacturing experienced preferred
Desired knowledge: SAP

Requisition ID: 637162

Minimum Salary: $39100

Maximum Salary: $69400

The anticipated compensation and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com--will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs.

Compensation for hourly, non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation for salaried, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

Compensation for sales roles is governed by Sales Incentive Compensation Plan (which includes certain annual non-discretionary incentives based on predetermined objectives).

Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn.

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More about this job

Responsibilities

The Customer Operations Representative manages inbound and outbound communications to process orders, resolve customer inquiries, and address complaints. They also maintain accurate order tracking databases and collaborate with field sales teams to ensure high-quality service standards.

Requirements

Candidates must possess a technical or bachelor's degree in Business Administration or a related field. A minimum of one year of experience in a customer service or operations role is required, along with proficiency in Microsoft Office applications.

Skills

Customer service
Order processing
Communication
Microsoft Office
Outlook
Excel
Word
Problem solving
Data entry
SAP
Medical device knowledge
GMP compliance
Relationship management

Benefits

Health benefits
Training and development
Career advancement opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Operations
Medical Device
Healthcare
Order Management
SAP
Microsoft Office
GMP Compliance
Sales Support
Data Entry
Customer Support
Hybrid Work
Business Administration
Order Tracking
Client Relations
Professional Communication

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