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Added 1 hour ago
NB
Private Wealth Advisor
National Bank of Canada
Montreal, QC · Saint-Laurent, QC
- Full-time
…Private Banking 1859 team means acting as a preferred financial specialist for wealthy clients. This job allows you to have a positive impact on our organization, thanks to your skills in…
Added 1 hour ago
NB
Private Wealth Advisor
National Bank of Canada
Montreal, QC
- Full-time
…Private Banking 1859 team means acting as a preferred financial specialist for wealthy clients. This job allows you to have a positive impact on our organization, thanks to your skills in…
Added 1 hour ago
NB
Banking Advisor
National Bank of Canada
Laval, QC
- Full-time
Give advice and offer appropriate solutions for Personal and Small Business clients to meet their transaction, investment, personal financing, made-to-measure insurance and estate planning…
Added 3 hours ago
SA
Account Executive
STAN AI
Toronto, ON · North York, ON
- $90,000 to $115,000 USD / year
- Full-time
STAN is the largest provider of AI solutions for HOA and Condo Property Managers. We are using cutting-edge and patented artificial intelligence technology to build solutions that enhance…
Added 3 hours ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
We are currently seeking a Stretch Blow Molding Specialist to join our Advanced Solutioning team. You will be working alongside our process, application, melt delivery and technology teams…
Added 4 hours ago
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Security Architect
Flexstaf I.T. Inc.
Regina, SK
- Contract
Role Title: Security Specialist - Security Architect
Added 4 hours ago
BT
Audit and Assurance Manager
Baker Tilly Canada
Cobourg, ON
- Full-time
Generate new business opportunities by promoting the firm’s expertise and services, as well as developing ideas and solutions.
Added 4 hours ago
CC
Member Advice Specialist - Sidney Branch
Coast Capital
Sidney, BC
- Full-time
Proactively and creatively offer helpful solutions and alternatives to customer inquiries
Added 4 hours ago
MD
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Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Ability to analyze financial reports, review budgets, and recommend solutions to procedural and operational problems.
Added 4 hours ago
NB
Banking Advisor
National Bank of Canada
Granby, QC
- Full-time
Give advice and offer appropriate solutions for Personal and Small Business clients to meet their transaction, investment, personal financing, made-to-measure insurance and estate planning…
Added 4 hours ago
NB
BANKING ADVISOR
National Bank of Canada
Nicolet, QC
- Full-time
Give advice and offer appropriate solutions for Personal and Small Business clients to meet their transaction, investment, personal financing, made-to-measure insurance and estate planning…
Added 4 hours ago
BT
Full-Stack Developer (1-Year Contract)
Baker Tilly Canada
Vancouver, BC
- Contract
…designing, developing, testing, deploying, and maintaining business applications while partnering with stakeholders to create intuitive, user-centric digital…
Added 6 hours ago
H
Senior Talent Acquisition Specialist (Contract)
Hatch
Mississauga, ON
- Contract
…better world through positive change. With more than 70 years of business and technical expertise in mining , energy , and infrastructure , our 10,000 colleagues in 150 countries tirelessly…
Added 6 hours ago
BS
Process Improvement Specialist/spécialiste de l’amélioration des processus
BioScript Solutions
Moncton, NB · Oakville, ON
- Full-time
The Process Improvement Specialist will play a key role in the ongoing process improvement initiatives of BioScript Solutions. This individual will be involved in process mapping and…
Added 7 hours ago
Senior Payroll Specialist - Canada - On Site
Vensure Employer Solutions
Westmount, QC
Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology,…
Added 9 hours ago
Commercial HVAC Field Service Rep/Trainer
Human Resources
Toronto, ON
…our home appliances, including kitchen, laundry and lifestyle solutions, media entertainment products including televisions, sound bars, projectors, computer monitors and laptops, to…
Added 9 hours ago
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Commercial Lines Insurance Producer ($100,000 to $350,000 with Guaranteed Draw)
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Toronto, ON
- Full-time
✅ Specialist approach with expertise in complex, demanding sectors
Added 9 hours ago
B
Payroll Specialist
BGIS
Markham, ON
- Full-time
The Payroll Specialist is responsible for the timely processing of payroll for both union and non-union team members.
Added 9 hours ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
We are currently seeking a Stretch Blow Molding Specialist to join our Advanced Solutioning team. You will be working alongside our process, application, melt delivery and technology teams…
Added 9 hours ago
J
Pre-sales Specialist (SaaS)
JobsMedia.io
Montreal, QC
- Full-time
Our client, a technology company recognized for its innovative SaaS solutions, is looking for a pre-sales specialist to support its sales team in demonstrating the technical value of its…
Added 10 hours ago
Senior Systems Analyst
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Toronto, ON
The Senior Systems Analyst serves as the lead analyst and solution design specialist for enterprise technology initiatives. Working within established architecture and solution direction,…
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Vancouver, BC
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…industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms,…
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Spécialiste en applications ERP / ERP Application Specialist
Smardt
Dorval, QC
- Full-time
…centrifuges sans huile et fort d'un portefeuille croissant de solutions de gestion thermique, SMARDT s'engage à fournir des systèmes à haut rendement et à faible consommation d'énergie pour…
Added 10 hours ago
NB
Banking Advisor
National Bank of Canada
Kitchener, ON
- Full-time
Give advice and offer transaction solutions for Personal Banking clients.
Added 12 hours ago
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Boston Scientific

Customer Operations Representative I

Ottawa, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: A minimum of 1 year of experience in a customer service/operations position
Posting language: English
Posted: Oct 29, 2026

Original job description

Additional Locations: N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

About the role:

The goal of the Customer Support Specialist is to make it easy for healthcare providers to experience the benefits of our products and expertise through hassle-free customer service that provides answers, solves problems, and overcomes barriers to access. This key role acts to efficiently process customer orders, respond to enquiries or connect the customer with the appropriate person or team that can. The Customer Support Specialist empathizes with what goes on in the life of a busy healthcare practice by understanding what the immediate needs of the customer are and by proactively anticipating and communicating what next steps will be to the customer. Finally, the Customer Care Specialist sees every interaction as an opportunity to showcase our DNA and values.

Please note that this is a 1-year contract role with a possibility of extension

Work mode: At Boston Scientific, we value collaboration and synergy. This role follows a hybrid work model requiring employees to be in our Ottawa office at least three days per week.

Sponsorship: Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time.

Relocation: Relocation assistance is not available for this position at this time.

Shift requirement: Employees must be available to work a 7.5-hour shift scheduled within the operating hours of 8:00 a.m. to 8:00 p.m. Eastern Time.

Your responsibilities will include:

Manages inbound customer and Sales team emails to accurately process orders
Manages outbound communications to Sales team to resolve issues and answer questions
Responds to incoming call inquiries and helps resolve issues and complaints
Transcribes ordering information into custom order tracking and database application
Maintains all incoming emails are properly filed
Performs verifications of order processing including support for Build Planner
When required, connects callers with the next level of expertise
Collaborates with field sales teams on customer cancellations and credits
Completes proactive outbound follow ups with sales team and healthcare providers based on unresolved customer issues, unusual orders, and license statuses
Distributes reports as required by accessing electronic folders, applications, or spreadsheets
Supports GMP compliance by completing recertifications and training assignments in timely manner
Establishes and maintains professional business image through appropriate business communications (verbal, written and electronic) dress and behaviour
Ensures that all interactions and engagements are carried out with the highest ethical and professional standards and that all work is accomplished with quality and in accordance with company values

Required qualifications:

A technical degree or bachelor’s degree in Business Administration or related field
A minimum of 1 year of experience in a customer service/operations position
Proficient in Microsoft Office, especially Outlook, Excel and Word

Preferred qualifications:

Experience in Medical Device or Health Care setting
Medical device manufacturing experienced preferred
Desired knowledge: SAP

Requisition ID: 637162

Minimum Salary: $39100

Maximum Salary: $69400

The anticipated compensation and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com--will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs.

Compensation for hourly, non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation for salaried, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

Compensation for sales roles is governed by Sales Incentive Compensation Plan (which includes certain annual non-discretionary incentives based on predetermined objectives).

Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn.

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More about this job

Responsibilities

The Customer Operations Representative manages inbound and outbound communications to process orders, resolve customer inquiries, and address complaints. They also maintain accurate order tracking databases and collaborate with field sales teams to ensure high-quality service standards.

Requirements

Candidates must possess a technical or bachelor's degree in Business Administration or a related field. A minimum of one year of experience in a customer service or operations role is required, along with proficiency in Microsoft Office applications.

Skills

Customer service
Order processing
Communication
Microsoft Office
Outlook
Excel
Word
Problem solving
Data entry
SAP
Medical device knowledge
GMP compliance
Relationship management

Benefits

Health benefits
Training and development
Career advancement opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Operations
Medical Device
Healthcare
Order Management
SAP
Microsoft Office
GMP Compliance
Sales Support
Data Entry
Customer Support
Hybrid Work
Business Administration
Order Tracking
Client Relations
Professional Communication

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