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Added 4 mins ago
B
Community Residential Manager
Boardwalk
Regina, SK
- Full-time
We pride ourselves in providing the best customer service and helping people find their perfect home. Customer Service is an integral part of our Company Values and we are looking for…
Added 4 mins ago
B
Residential Painter
Boardwalk
Calgary, AB
- Full-time
Ensure daily communication with your Leader and team members
Added 34 mins ago
B
Customer Service Representative
Boomerang
Toronto, ON
- Full-time
Boomerang is growing its Toronto team and hiring a Customer Service Representative to be the friendly face of our clients' brands at live events and in-store promotions across the GTA.…
Added 34 mins ago
PJ
Personal Training Manager (Multi- Campus)
Prosserman JCC
Maple, ON
- $65,000 to $75,000 CAD / year
- Full-time
Build and lead a high-performing team focused on accountability, collaboration, professional development, and exceptional service.
Added 34 mins ago
E1
English Teacher (ESL/TEFL) | Full-Time | Visa, Flights & Sponsored TEFL
English 1
Bowmanville, ON
- Full-time
Career changers from customer service, retail, hospitality, corporate training, communications, banking, IT, media or non-profit
Added 34 mins ago
E1
English Teacher (ESL/TEFL) | Full-Time | Visa, Flights & Sponsored TEFL
English 1
Belleville, ON
- Full-time
Career changers from customer service, retail, hospitality, corporate training, communications, banking, IT, media or non-profit
Added 34 mins ago
VF
Fire Protection Foreman
Vulcan Fire Protection Services Inc.
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
…Sprinkler Foreman to lead crews and oversee the installation, service, testing, and troubleshooting of fire sprinkler systems. The ideal candidate is a strong leader who takes ownership,…
Added 49 mins ago
EM
Dispatcher
Enviro-Tech Mechanical Services Ltd.
Vancouver, BC
- Full-time
The Dispatch position is responsible for dispatching customer requests to technicians and providing planned maintenance scheduling. They will utilize ERP software to coordinate and track…
Added 49 mins ago
A
Commercial/Sales Account Director I
AMECO
Terrace, BC
- Full-time
…is responsible for building and maintaining executive-level customer relationships, identifying opportunities within target industries, and positioning AMECO's comprehensive portfolio of…
Added 49 mins ago
A
Commercial/Sales Account Director I
AMECO
Kitimat, BC
- Full-time
…is responsible for building and maintaining executive-level customer relationships, identifying opportunities within target industries, and positioning AMECO's comprehensive portfolio of…
Added 49 mins ago
E1
English Teacher (ESL/TEFL) | Full-Time | Visa, Flights & Sponsored TEFL
English 1
Oshawa, ON
- Full-time
Career changers from customer service, retail, hospitality, corporate training, communications, banking, IT, media or non-profit
Added 49 mins ago
TI
Customer Experience Representative
Techtronic Industries Canada Inc. - TTI Canada
Toronto, ON
- Full-time
We are looking for an enthusiastic and experienced individual to fill the role of Customer Experience Representative. The Customer Experience Representative will be responsible for…
Added 49 mins ago
AC
Data Analytics Manager
Amphenol Communications Solutions
Markham, ON
- Full-time
We are seeking a Data Analytics Manager to lead our Enterprise BI and Analytics Service team and deliver trusted, actionable analytics that meet customer and business needs. This role will…
Added 50 mins ago
MS
Senior Engineer II, Proxy
Menlo Security
Remote, Canada
- Full-time
- Remote
We're hiring a senior engineer to join the team that owns the ingress proxy service. The proxy is the primary path into the product for most users. As AI adoption grows, our customers want…
Added 1 hour ago
GF
Performance Head Coach - Calgary Creekside
GoodLife Fitness
Calgary, AB
- Part-time
The Performance Head Coach is responsible for providing exceptional service to all Members accessing Performance Programming through the development of their Coaches, while ensuring the…
Added 1 hour ago
EN
Principal Wireless SW Engineer
Extreme Networks
Toronto, ON
- Full-time
Become part of Something big with Extreme! As a global networking leader, learn why there’s no better time to join the Extreme team.
Added 1 hour ago
HT
Engineering Team Leader (PET HR)
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 1 hour ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 1 hour ago
HT
Technical Trainer
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM has a strong foundation built on innovation, close customer relationships and a unique culture and values. We are dedicated to offering our customers the highest…
Added 1 hour ago
HT
Financial Manager (CSM)
Husky Technologies
Bolton, ON
- Full-time
We are seeking an experienced Financial Leader that can work with various stakeholders within the Finance and Accounting function as well as our Customer Service organization. This…
Added 2 hours ago
RL
PT BACK OF HOUSE
Ralph Lauren
Mirabel, QC
- Part-time
Part-Time Brand Ambassadors have a customer first mindset and are passionate about providing a personalized and inspiring shopping experience that exceeds the customer's expectations.…
Added 2 hours ago
GC
Sales and Service - Garden Supplies - Lougheed
GARDENWORKS Canada
Lougheed, AB
- Full-time
We’re looking for an organized and hands-on retail leader with a passion for gardening, guest service, and operational excellence. As the Department Manager for Garden Supplies, you’ll…
Added 2 hours ago
CL
Director, Client Relationships Eastern Canada
Canada Life
London, ON
- Full-time
Acting as a senior leader and trusted partner, you will collaborate closely with Workplace Retirement & Savings partners and key stakeholders to strengthen client relationships, support…
Added 2 hours ago
CL
Director, Client Relationships Eastern Canada
Canada Life
Halifax, NS
- Full-time
Acting as a senior leader and trusted partner, you will collaborate closely with Workplace Retirement & Savings partners and key stakeholders to strengthen client relationships, support…
Added 2 hours ago
CL
Director, Client Relationships Eastern Canada
Canada Life
Toronto, ON
- Full-time
Acting as a senior leader and trusted partner, you will collaborate closely with Workplace Retirement & Savings partners and key stakeholders to strengthen client relationships, support…

Boston Scientific

Customer Operations Representative I

Ottawa, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: A minimum of 1 year of experience in a customer service/operations position
Posting language: English
Posted: Oct 29, 2026

Original job description

Additional Locations: N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

About the role:

The goal of the Customer Support Specialist is to make it easy for healthcare providers to experience the benefits of our products and expertise through hassle-free customer service that provides answers, solves problems, and overcomes barriers to access. This key role acts to efficiently process customer orders, respond to enquiries or connect the customer with the appropriate person or team that can. The Customer Support Specialist empathizes with what goes on in the life of a busy healthcare practice by understanding what the immediate needs of the customer are and by proactively anticipating and communicating what next steps will be to the customer. Finally, the Customer Care Specialist sees every interaction as an opportunity to showcase our DNA and values.

Please note that this is a 1-year contract role with a possibility of extension

Work mode: At Boston Scientific, we value collaboration and synergy. This role follows a hybrid work model requiring employees to be in our Ottawa office at least three days per week.

Sponsorship: Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time.

Relocation: Relocation assistance is not available for this position at this time.

Shift requirement: Employees must be available to work a 7.5-hour shift scheduled within the operating hours of 8:00 a.m. to 8:00 p.m. Eastern Time.

Your responsibilities will include:

Manages inbound customer and Sales team emails to accurately process orders
Manages outbound communications to Sales team to resolve issues and answer questions
Responds to incoming call inquiries and helps resolve issues and complaints
Transcribes ordering information into custom order tracking and database application
Maintains all incoming emails are properly filed
Performs verifications of order processing including support for Build Planner
When required, connects callers with the next level of expertise
Collaborates with field sales teams on customer cancellations and credits
Completes proactive outbound follow ups with sales team and healthcare providers based on unresolved customer issues, unusual orders, and license statuses
Distributes reports as required by accessing electronic folders, applications, or spreadsheets
Supports GMP compliance by completing recertifications and training assignments in timely manner
Establishes and maintains professional business image through appropriate business communications (verbal, written and electronic) dress and behaviour
Ensures that all interactions and engagements are carried out with the highest ethical and professional standards and that all work is accomplished with quality and in accordance with company values

Required qualifications:

A technical degree or bachelor’s degree in Business Administration or related field
A minimum of 1 year of experience in a customer service/operations position
Proficient in Microsoft Office, especially Outlook, Excel and Word

Preferred qualifications:

Experience in Medical Device or Health Care setting
Medical device manufacturing experienced preferred
Desired knowledge: SAP

Requisition ID: 637162

Minimum Salary: $39100

Maximum Salary: $69400

The anticipated compensation and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com--will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs.

Compensation for hourly, non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation for salaried, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

Compensation for sales roles is governed by Sales Incentive Compensation Plan (which includes certain annual non-discretionary incentives based on predetermined objectives).

Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn.

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More about this job

Responsibilities

The Customer Operations Representative manages inbound and outbound communications to process orders, resolve customer inquiries, and address complaints. They also maintain accurate order tracking databases and collaborate with field sales teams to ensure high-quality service standards.

Requirements

Candidates must possess a technical or bachelor's degree in Business Administration or a related field. A minimum of one year of experience in a customer service or operations role is required, along with proficiency in Microsoft Office applications.

Skills

Customer service
Order processing
Communication
Microsoft Office
Outlook
Excel
Word
Problem solving
Data entry
SAP
Medical device knowledge
GMP compliance
Relationship management

Benefits

Health benefits
Training and development
Career advancement opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Operations
Medical Device
Healthcare
Order Management
SAP
Microsoft Office
GMP Compliance
Sales Support
Data Entry
Customer Support
Hybrid Work
Business Administration
Order Tracking
Client Relations
Professional Communication

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