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Added 44 mins ago
DC
Program Leader (Environmental Services)
Defence Construction Canada
Halifax, NS
- Full-time
…programs. The incumbent provides support within one or more service line, monitors project activities, including those of contractors, consultants and stakeholders, and reports on those…
Added 44 mins ago
OT
Inside Sales Representative
Olympia Tile+Stone Inc.
Toronto, ON
- $39,520 to $43,680 CAD / year
- Full-time
We are seeking an Inside Sales Representative to join the team at our Toronto branch. In this role, you will be the first point of contact for Stone Slab showroom customers, supporting…
Added 1 hour ago
BS
Customer Operations Representative I
Boston Scientific
Ottawa, ON
- Full-time
…of our products and expertise through hassle-free customer service that provides answers, solves problems, and overcomes barriers to access. This key role acts to efficiently process…
Added 1 hour ago
EC
Field Service Technician
Eaton Corporation
Calgary, AB · Edmonton, AB · Fort McMurray, AB
- Full-time
…solutions that meet the unique needs of our clients. As a Field Service Representative, you will be an integral part of our team, working on-site with clients to ensure their electrical…
Added 1 hour ago
MT
Account Receivable (Confidential)
MT Talent Solutions Inc.
Mississauga, ON
- Full-time
…the United States. Our holistic approach ensures that both technical and cultural alignment leads to long-term success for all parties…
Added 1 hour ago
RH
Inside Sales Representative
Robert Half
Delta, BC
- Full-time
Our client, a recognized leader in the industrial distribution sector, is seeking an experienced Inside Sales Representative to join their Delta, BC branch.
Added 1 hour ago
ES
Facility Manager - Toronto
Equans Services Canada & US
Toronto, ON
- Full-time
As a Key Individual, serve as the Equans site representative; supervise, train and mentor the site team to ensure compliance with all provisions of the Project Agreement (PA) and the…
Added 1 hour ago
RC
Inside Sale Representative (Représentant(e) des ventes internes)
Rittal Canada
Montreal, QC
- Full-time
…the National Inside Sales Manager. The role of Inside Sales Representative works in tandem with the Outside Sales Representatives nationwide to provide excellent customer service to drive…
Added 1 hour ago
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Director, Senior Product Manager, Global Capital Markets (GCM) Transformation - Toronto, ON
Scotiabank - Global Banking and Markets
Toronto, ON
- Full-time
…government and institutional investor clients. GBM is a full-service wholesale bank and investment dealer in Canada and Mexico and offers a range of products and services in the U.S., Latin…
Added 1 hour ago
TZ
Security Representative, Health & Safety Services
Toronto Zoo
Toronto, ON
- Full-time
Position Purpose: The Security Representative, Health & Safety Services staff supports the daily operations of the Health & Safety Services Branch. The position provides protection to all…
Added 1 hour ago
DE
Junior Technical Support Specialist
Discover Energy Systems
Vancouver, BC
- Full-time
The Junior Technical Support Representative serves as the first point of contact for technical inquiries from customers, installers, distributors, and Authorized Service Providers (ASPs) of…
Added 1 hour ago
CA
Process Technician - E Nickel - Weekend Nights
Collins Aerospace
Oakville, ON
- Full-time
CA-ON-OAKVILLE-1400 ~ 1400 S Service Rd W ~ 1400 SERVICE
Added 1 hour ago
TT
Contract Administrator (13884)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $80,353 to $100,445.8 CAD / year
- Full-time
…Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many…
Added 1 hour ago
DC
Technical Support Specialist, Helpdesk
Defence Construction Canada
Ottawa, ON
- Full-time
The Technical Support Specialist, Helpdesk, provides information technology (IT) support to all staff for laptops, desktops, printers, operating software, application software, networks,…
Added 1 hour ago
S
Account Representative (Incented Sales Rep) Directwest
SaskTel
Regina, SK
- Full-time
…an energetic individual to join our sales team as an Account Representative -Incentive Sales Rep. In this position, you will not only be a key member of a growing team focused on executing…
Added 1 hour ago
SP
Cement Technical Sales Representative
Stubbe's Precast
ON · Ontario, Canada
- $80,000 to $120,000 CAD / year
- Full-time
Reporting to the VP of the Cement Division, the Technical Sales Representative will develop and grow sales of Stubbe’s cement products throughout the Greater Toronto Area. This role…
Added 1 hour ago
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Professional, Project Engineering
Bombardier
Mississauga, ON
- Full-time
Coordinate and harmonize technical engineering change planning with all stakeholders.
Added 1 hour ago
CA
Senior Procurement Analyst (Onsite)
Collins Aerospace
Ottawa, ON
- Full-time
…and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace…
Added 1 hour ago
BS
Customer Operations Representative I
Boston Scientific
Ottawa, ON
- Full-time
…of our products and expertise through hassle-free customer service that provides answers, solves problems, and overcomes barriers to access. This key role acts to efficiently process…
Added 1 hour ago
AL
Business Development Representative
AGAT Laboratories
Calgary, AB
- Full-time
We are seeking a driven and ambitious Business Development Representative (BDR) to help expand our portfolio of services by identifying new business opportunities, generating high-quality…
Added 1 hour ago
E
Technical Trainer
Epiroc
Winnipeg, MB
- Full-time
The Technical Trainer is responsible for delivering, developing, and supporting of technical trainings. Subject matters can include general daily maintenance as well as knowledge promoting…
Added 1 hour ago
B
IT Support Specialist
BGIS
Markham, ON
- Full-time
The IT Support Specialist serves as the first point of contact for employees and customers requiring technical assistance. This role is responsible for providing timely, professional, and…
Added 1 hour ago
BC
Regional Sales Manager
Bolzoni Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…proactive sales professional with a strong hunter mentality, technical sales experience, and the ability to turn opportunities into sustainable business growth. As Bolzoni’s primary…
Added 1 hour ago
SC
Director – East Harbor
SYSTRA Canada
Toronto, ON
- Full-time
…and Hamilton Area (GTHA), providing two-way all-day GO train service and improved passenger experience with quieter and faster electric locomotives. The…
Added 1 hour ago
CI
Zscaler Specialist - Contract
Compugen Inc
Calgary, AB
- Contract
Develop and maintain technical documentation, configuration standards, operational procedures, and troubleshooting guides.

Boston Scientific

Customer Operations Representative I

Ottawa, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: A minimum of 1 year of experience in a customer service/operations position
Posting language: English
Posted: Oct 29, 2026

Original job description

Additional Locations: N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

About the role:

The goal of the Customer Support Specialist is to make it easy for healthcare providers to experience the benefits of our products and expertise through hassle-free customer service that provides answers, solves problems, and overcomes barriers to access. This key role acts to efficiently process customer orders, respond to enquiries or connect the customer with the appropriate person or team that can. The Customer Support Specialist empathizes with what goes on in the life of a busy healthcare practice by understanding what the immediate needs of the customer are and by proactively anticipating and communicating what next steps will be to the customer. Finally, the Customer Care Specialist sees every interaction as an opportunity to showcase our DNA and values.

Please note that this is a 1-year contract role with a possibility of extension

Work mode: At Boston Scientific, we value collaboration and synergy. This role follows a hybrid work model requiring employees to be in our Ottawa office at least three days per week.

Sponsorship: Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time.

Relocation: Relocation assistance is not available for this position at this time.

Shift requirement: Employees must be available to work a 7.5-hour shift scheduled within the operating hours of 8:00 a.m. to 8:00 p.m. Eastern Time.

Your responsibilities will include:

Manages inbound customer and Sales team emails to accurately process orders
Manages outbound communications to Sales team to resolve issues and answer questions
Responds to incoming call inquiries and helps resolve issues and complaints
Transcribes ordering information into custom order tracking and database application
Maintains all incoming emails are properly filed
Performs verifications of order processing including support for Build Planner
When required, connects callers with the next level of expertise
Collaborates with field sales teams on customer cancellations and credits
Completes proactive outbound follow ups with sales team and healthcare providers based on unresolved customer issues, unusual orders, and license statuses
Distributes reports as required by accessing electronic folders, applications, or spreadsheets
Supports GMP compliance by completing recertifications and training assignments in timely manner
Establishes and maintains professional business image through appropriate business communications (verbal, written and electronic) dress and behaviour
Ensures that all interactions and engagements are carried out with the highest ethical and professional standards and that all work is accomplished with quality and in accordance with company values

Required qualifications:

A technical degree or bachelor’s degree in Business Administration or related field
A minimum of 1 year of experience in a customer service/operations position
Proficient in Microsoft Office, especially Outlook, Excel and Word

Preferred qualifications:

Experience in Medical Device or Health Care setting
Medical device manufacturing experienced preferred
Desired knowledge: SAP

Requisition ID: 637162

Minimum Salary: $39100

Maximum Salary: $69400

The anticipated compensation and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com--will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs.

Compensation for hourly, non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation for salaried, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

Compensation for sales roles is governed by Sales Incentive Compensation Plan (which includes certain annual non-discretionary incentives based on predetermined objectives).

Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn.

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More about this job

Responsibilities

The Customer Operations Representative manages inbound and outbound communications to process orders, resolve customer inquiries, and address complaints. They also maintain accurate order tracking databases and collaborate with field sales teams to ensure high-quality service standards.

Requirements

Candidates must possess a technical or bachelor's degree in Business Administration or a related field. A minimum of one year of experience in a customer service or operations role is required, along with proficiency in Microsoft Office applications.

Skills

Customer service
Order processing
Communication
Microsoft Office
Outlook
Excel
Word
Problem solving
Data entry
SAP
Medical device knowledge
GMP compliance
Relationship management

Benefits

Health benefits
Training and development
Career advancement opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Operations
Medical Device
Healthcare
Order Management
SAP
Microsoft Office
GMP Compliance
Sales Support
Data Entry
Customer Support
Hybrid Work
Business Administration
Order Tracking
Client Relations
Professional Communication

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