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Added 34 mins ago
SD
Specialist, Patient Care
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
- Full-time
The Patient Care Specialist (PCS) is the single point of contact for patients enrolled in a patient support program. The PCS is responsible for ensuring program service offerings are…
Added 34 mins ago
JT
Business Process & System Specialist
J-Squared Technologies Inc.®
ON · Ontario, Canada
- Full-time
Business Process & System Improvement Specialist | Operations
Added 34 mins ago
H
Global Mining Practice Business Development Leader
HDR
Corner Brook, NL
- Full-time
…closure and reclamation. You’ll connect clients with integrated technical, environmental, water, power, infrastructure and advisory solutions that improve project outcomes and create…
Added 34 mins ago
BH
Occupational Safety & Health Specialist 2 - Revelstoke
BC Hydro
Revelstoke, BC
- $95,000 to $102,200 CAD / year
- Full-time
…matter expertise to training and development specialists on technical safety requirements and learning needs; as a subject matter expert, provides input into the design and development of…
Added 1 hour ago
Technical Services Manager
Rentokil Initial
Vancouver, BC
The TSM supports the Sales and Marketing teams with technical information, customer issue response and support, and providing presentations, articles, and interviews in support of business…
Added 1 hour ago
Technical Services Manager
Rentokil Initial
Surrey, BC
The TSM supports the Sales and Marketing teams with technical information, customer issue response and support, and providing presentations, articles, and interviews in support of business…
Added 1 hour ago
RI
Technical Services Manager
Rentokil Initial
Surrey, BC
- Full-time
The TSM supports the Sales and Marketing teams with technical information, customer issue response and support, and providing presentations, articles, and interviews in support of business…
Added 1 hour ago
RI
Technical Services Manager
Rentokil Initial
Vancouver, BC
- Full-time
The TSM supports the Sales and Marketing teams with technical information, customer issue response and support, and providing presentations, articles, and interviews in support of business…
Added 2 hours ago
C
Radiation Compliance Specialist
Chrysos
Vancouver, BC
- Full-time
The Radiation Compliance Specialist will perform three essential functions:
Added 3 hours ago
SD
Specialist, Patient Care
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
- Full-time
The Patient Care Specialist (PCS) is the single point of contact for patients enrolled in a patient support program. The PCS is responsible for ensuring program service offerings are…
Added 3 hours ago
M
RQ11727 - Systems Testing/QA Specialist - Senior
Maarut
Toronto, ON
- Contract
The Quality Assurance Specialist is responsible for the
Added 3 hours ago
FS
Reality TV Producer / Director for Original reality series | Pilot material & Netflix pitch | Paid project engagement
FUTURA SOUND
Toronto, ON
- Internship
…coordinate their work rather than personally provide every technical service or fund the production. Any extension or additional scope requires a separately agreed paid…
Added 3 hours ago
D
Senior AI & Cyber Defense Specialist
Darktrace
Canada
- Full-time
We are looking for an experienced cybersecurity professional to operate as a Senior AI & Cyber Defense Specialist across the Americas region. This is a customer- and partner-facing role…
Added 3 hours ago
S
Senior HSEQ Advisor
Sedgman
Vancouver, BC
- Full-time
Travel to project and business locations across the Americas to provide project establishment, specialist, assurance or short-term HSEQ support
Added 3 hours ago
KR
Complex Accounting Specialist
Kassen Recruitment
Calgary, AB
- $80 to $85 CAD / hour
- Contract
A leading North American organization is seeking a Complex Accounting Specialist for a contract opportunity within its finance team. This role is ideal for an accounting professional who…
Added 3 hours ago
SG
People & Culture Coordinator
SJ Group
Toronto, ON
- Full-time
Headquartered in Singapore, the Group brings together specialist businesses across architecture, engineering, design and consultancy, including AETOS, Atelier Ten, B+H, KTP, Prostruct,…
Added 3 hours ago
IS
Atlassian Specialist
InSync Systems
AB · Greater Edmonton Metropolitan Area
- Contract
We are seeking an experienced Atlassian Specialist with strong expertise in Confluence and the broader Atlassian ecosystem. The successful resource will provide technical expertise in the…
Added 3 hours ago
J
Digital Marketing Specialist, Search
Jobgether
Canada
- $55,000 to $60,000 CAD / year
- Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Digital Marketing Specialist, Search based in Canada.
Added 3 hours ago
P
E-Commerce Operations Specialist
Pergolux
Remote, Canada
- $60,000 to $70,000 CAD / year
- Full-time
- Remote
As our E-Commerce Operations Specialist, you will drive the day-to-day operational excellence and health of our US storefront, ensuring seamless user experiences, catalog precision, and…
Added 4 hours ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
Title: Advanced Applications Blow Molding Specialist
Added 4 hours ago
FS
Contracts Specialist
Fidus Systems
Remote, Canada
- Full-time
- Remote
The Contracts Specialist is responsible for drafting, reviewing, negotiating, and managing the full lifecycle of contracts to ensure legal compliance, favorable terms, and alignment with…
Added 4 hours ago
SPECIALIST CYBER DIPLOMACY & GOVERNANCE (BUSINESS STRATEGY & PLANNING)
City of Toronto
Toronto, ON
The Specialist, Cyber Diplomacy & Governance provides senior-level technical and business advice, support, and services to City divisions, agencies, and corporations on cyber security…
Added 4 hours ago
FS
Contracts Specialist
Fidus Systems
Canada
- Full-time
The Contracts Specialist is responsible for drafting, reviewing, negotiating, and managing the full lifecycle of contracts to ensure legal compliance, favorable terms, and alignment with…
Added 4 hours ago
TC
Oracle Integration Cloud (OIC) Developer
The Citco Group Limited
Toronto, ON
- Full-time
This is a hands-on technical role focused primarily on Oracle Integration Cloud development, Oracle Fusion HCM integrations, enterprise data movement, reporting solutions, and production…
Added 5 hours ago
TR
Permitting and Regulatory Compliance Specialist
Tecnicas Reunidas
Calgary, AB
- Full-time
🌐 Permitting and Regulatory Compliance Specialist

Boston Scientific

Customer Operations Representative I

Ottawa, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: A minimum of 1 year of experience in a customer service/operations position
Posting language: English
Posted: Oct 29, 2026

Original job description

Additional Locations: N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

About the role:

The goal of the Customer Support Specialist is to make it easy for healthcare providers to experience the benefits of our products and expertise through hassle-free customer service that provides answers, solves problems, and overcomes barriers to access. This key role acts to efficiently process customer orders, respond to enquiries or connect the customer with the appropriate person or team that can. The Customer Support Specialist empathizes with what goes on in the life of a busy healthcare practice by understanding what the immediate needs of the customer are and by proactively anticipating and communicating what next steps will be to the customer. Finally, the Customer Care Specialist sees every interaction as an opportunity to showcase our DNA and values.

Please note that this is a 1-year contract role with a possibility of extension

Work mode: At Boston Scientific, we value collaboration and synergy. This role follows a hybrid work model requiring employees to be in our Ottawa office at least three days per week.

Sponsorship: Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time.

Relocation: Relocation assistance is not available for this position at this time.

Shift requirement: Employees must be available to work a 7.5-hour shift scheduled within the operating hours of 8:00 a.m. to 8:00 p.m. Eastern Time.

Your responsibilities will include:

Manages inbound customer and Sales team emails to accurately process orders
Manages outbound communications to Sales team to resolve issues and answer questions
Responds to incoming call inquiries and helps resolve issues and complaints
Transcribes ordering information into custom order tracking and database application
Maintains all incoming emails are properly filed
Performs verifications of order processing including support for Build Planner
When required, connects callers with the next level of expertise
Collaborates with field sales teams on customer cancellations and credits
Completes proactive outbound follow ups with sales team and healthcare providers based on unresolved customer issues, unusual orders, and license statuses
Distributes reports as required by accessing electronic folders, applications, or spreadsheets
Supports GMP compliance by completing recertifications and training assignments in timely manner
Establishes and maintains professional business image through appropriate business communications (verbal, written and electronic) dress and behaviour
Ensures that all interactions and engagements are carried out with the highest ethical and professional standards and that all work is accomplished with quality and in accordance with company values

Required qualifications:

A technical degree or bachelor’s degree in Business Administration or related field
A minimum of 1 year of experience in a customer service/operations position
Proficient in Microsoft Office, especially Outlook, Excel and Word

Preferred qualifications:

Experience in Medical Device or Health Care setting
Medical device manufacturing experienced preferred
Desired knowledge: SAP

Requisition ID: 637162

Minimum Salary: $39100

Maximum Salary: $69400

The anticipated compensation and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com--will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs.

Compensation for hourly, non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation for salaried, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

Compensation for sales roles is governed by Sales Incentive Compensation Plan (which includes certain annual non-discretionary incentives based on predetermined objectives).

Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn.

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More about this job

Responsibilities

The Customer Operations Representative manages inbound and outbound communications to process orders, resolve customer inquiries, and address complaints. They also maintain accurate order tracking databases and collaborate with field sales teams to ensure high-quality service standards.

Requirements

Candidates must possess a technical or bachelor's degree in Business Administration or a related field. A minimum of one year of experience in a customer service or operations role is required, along with proficiency in Microsoft Office applications.

Skills

Customer service
Order processing
Communication
Microsoft Office
Outlook
Excel
Word
Problem solving
Data entry
SAP
Medical device knowledge
GMP compliance
Relationship management

Benefits

Health benefits
Training and development
Career advancement opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Operations
Medical Device
Healthcare
Order Management
SAP
Microsoft Office
GMP Compliance
Sales Support
Data Entry
Customer Support
Hybrid Work
Business Administration
Order Tracking
Client Relations
Professional Communication

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