Jobs in Canada

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Added 7 mins ago
VR
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Boutique La Vie En Rose

IT SUPPORT TECHNICIAN, LEVEL 3

Montreal, QC, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 12, 2026

Original job description

Join a diverse and talented team

For years now, we’ve been designing lingerie and swimwear for everyday living. Why do we do what we do? Because we want women around the world to look and feel their best! Join our dynamic team to start a stimulating professional career in a committed and constantly evolving environment.

We’re a proudly local company with more than 5000 employees and more than 300 stores across Canada and in 19 countries around the globe (100 stores).

Exclusive job perks

50% discount on all products;
Flexible hours;
Opportunities for advancement within the company;
Being part of a family-owned business committed to the community;
Performance bonuses (in-store sales or management position);
Recognition program for years of service;
Innovation program to encourage idea sharing;
Referral bonus ;
Dayforce Wallet (pay on demand: you’ll be able to access a portion of your pay as soon as your shift ends).

For full-time employees:

Group insurance plan;
Three (3) to five (5) paid personal days (depending on the position);
Minimum of 2% employer contribution to your RRSP.

Purpose of the role

Under the supervision of the Technical Support Manager, the Level 3 IT Technician will be responsible for supporting colleagues on the Level 2 team and ensuring the technical link with other internal and external departments.

Key responsibilities

Support the Level 2 team during major incidents or problems.
Manage and create documentation related to IT service operations processes.
Manage and maintain the IT infrastructure, both hardware and software.
Act as the bridge between Levels 1 and 2 and the system administration and application development teams.
Oversee and automate IT processes.
Maintain an overview of various projects and requests and manage priorities according to service agreements.
Diagnose high-level technical issues.
Ensure the application and adherence to La Vie en Rose procedures.
Identify opportunities for improvement and automation.
Ensure follow-ups and transparent communication within the teams.
Stay informed of technological advancements and industry best practices.
Promote the use and application of IT performance indicators (KPIs).
Perform any other related duties.

Your profile

Stress management and prioritization: You stay calm even in tense moments and you juggle priorities like a pro. Challenges are opportunities for you to shine and find effective solutions.
Communication and teamwork: Your ability to communicate clearly and listen actively makes you an exceptional team partner. Your enthusiasm and collaborative spirit enrich every project.
Enjoyment of a fast-paced environment: You feel at ease in a dynamic and fast-moving environment, where you can use your adaptability and maintain strong performance.
Attention to detail and listening: Your attention to detail is impressive and you are always attentive, ready to understand needs and expectations to deliver high-quality work.
Positive and dynamic attitude: Your contagious energy and motivation turn every challenge into an exciting opportunity. You approach each task with a smile and a proactive mindset.

Requirements

Two years of experience as a Level 3 technician.
Seven years of experience in IT, ideally in Retail.
Excellent analytical skills.
Ability to manage multiple short, medium and long-term projects simultaneously.
Strong knowledge of wired and wireless network infrastructure (router, AP, firewall, DHCP, DNS, VPN, VLAN, VOIP).
Proficiency with Windows operating systems and Office and Microsoft 365 suites.
Strong understanding of imaging and automation processes.
Knowledge of ServiceNOW and Manage Engine tools (an asset).

Permanent, full time

#TI

The information on this site is for information purposes only and is not intended to have legal consequences. This is an ongoing role rather than a newly created position. La Vie en Rose is committed to employment equity. La Vie en Rose has put in place an adaptation process that provides accommodation for selected candidates for an interview.

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Level 3 IT Technician supports the Level 2 team during major incidents and manages IT infrastructure hardware and software. They also act as a bridge between technical teams, oversee project priorities, and identify opportunities for process automation.

Requirements

Candidates must have seven years of IT experience, including two years specifically as a Level 3 technician, with a strong background in retail environments. Proficiency in network infrastructure, Windows systems, and Microsoft 365 is required, along with excellent analytical and project management skills.

Skills

IT infrastructure management
Network infrastructure
Troubleshooting
Automation
Windows operating systems
Microsoft 365
ServiceNOW
Manage Engine
Project management
Technical support
Analytical skills
Communication
Teamwork
Stress management
Prioritization
Documentation

Benefits

50% discount on all products
Flexible hours
Opportunities for advancement
Performance bonuses
Recognition program
Innovation program
Referral bonus
Dayforce Wallet
Group insurance plan
Paid personal days
Employer RRSP contribution

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Level 3 Technician
Retail
Network Infrastructure
Router
AP
Firewall
DHCP
DNS
VPN
VLAN
VOIP
Windows
Microsoft 365
Imaging
Automation
ServiceNOW
Manage Engine
KPI
Infrastructure
Hardware
Software
Project Management
Technical Support
Incident Management

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Work requirements

Jobs in Canada