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Job Description
About Bow Valley College
For 60 years, Calgary’s college has grown to prepare 14,000 students annually for meaningful careers in health care, social services, business, technology, and creative industries. Every program has a Work Integrated Learning requirement, ensuring students contribute to the workplace before they graduate. With a strong focus on advanced simulation training and Alberta’s evolving needs, Bow Valley College’s new Health Care Centre of Excellence is working to expand space and programs, aimed at graduating four-times as many health professionals annually by 2036. Proudly recognized as one of Canada’s Top 50 Research Colleges, we combine innovative learning with hands-on experience. Home to Alberta’s only major e-sports arena and a state-of-the-art digital production hub. Learn more about the opportunities Bow Valley College creates for students, Calgary, and Alberta at bowvalleycollege.ca.
Position Summary
Join Bow Valley College as an Admissions Representative and play a key role in supporting prospective students on their journey into post-secondary education. Reporting within the Admissions team, the Admissions Representative provides guidance and support to applicants throughout the admissions process, ensuring applications are complete, accurate, and ready for formal decision. This role specializes in admissions for Canadian residents and citizens and works collaboratively with applicants, Admissions Officers, internal departments, and external partners to support enrolment goals and student success.
The Admissions Representative is responsible for processing incoming applications, transcripts, and supporting documentation for an assigned portfolio of programs. The successful candidate will monitor application statuses within the student information system, proactively communicate with applicants regarding outstanding requirements, and ensure files are complete for assessment by Admissions Officers. This role also supports the preparation and distribution of admission offers, rejection decisions, and operational correspondence while maintaining a high standard of professionalism, confidentiality, and compliance with provincial and institutional privacy regulations.
In this role, you will provide timely, compassionate, and easily understood support to applicants through phone, email, online messaging, and in-person interactions.
You will assist applicants with navigating the admissions process, triage complex inquiries to appropriate departments or senior colleagues, and support admitted students with basic registration and college navigation guidance. Additional responsibilities include monitoring confirmation deposits, reviewing incomplete or withdrawn applications, processing refunds and registration changes as directed, monitoring enrolment targets and waitlists, and exercising professional judgement when extending admissions-related deadlines or prioritizing files for review.
The ideal candidate brings strong organizational skills, attention to detail, and the ability to manage competing priorities in a fast-paced environment. You are comfortable working collaboratively with diverse teams and supporting applicants from a wide range of backgrounds with empathy, professionalism, and accuracy.
Minimum Qualifications
· Post-secondary Diploma
· A minimum of one year experience in a customer, student, or educational support role
· Strong background in providing supportive, easily-understood, compassionate service to clients
· Experience supporting diverse clientele
· Confidence supporting clientele through online messaging, email, phone, and in-person
· Experience working in a collaborative environment with diverse professionals in distinct roles and work groups
· Strong proficiency with Microsoft 365 (Office), Microsoft Windows, database systems, and browser-based applications
· An equivalent combination of education and experience may be considered
Preferred Qualifications
· Experience in a fast-paced environment requiring strong organizational and time-management skills Familiarity with the higher education sector
· Experience interpreting unique terminology and guidelines for clientele
If your education was received internationally we will require you provide an international education assessment through IQAS, WES, or one of the other nationally designated organizations upon hire.
Closing Date: November 4th, 2026
This opening is a continuous (AUPE) position. Please note all successful candidates will be required to provide copies of government issued identification and proof of educational qualifications upon hire and may be required to provide an enhanced police information check.
Union :
AUPE
Diversity and Inclusion Commitment
Bow Valley College is strongly committed to fostering diversity and inclusion within our community. We welcome applications from qualified candidates who would contribute to the further diversification of our employees including, but not limited to, visible minorities, Indigenous peoples, persons with disabilities and persons of any sexual orientation or gender identity.
