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Added 11 mins ago
S
Project Controller
Swoon
Toronto, ON
- $50 to $55 CAD / hour
- Contract
5+ years of experience as a Project Control Officer, PMO or Portfolio Analyst, Project Coordinator, or in a similar role.
Added 11 mins ago
IG
Digital Product Manager
Insight Global
Toronto, ON
- $72 to $80 CAD / hour
- Contract
…product delivery role, rather than a coordinator or supporting Business Analyst position, requiring strong transactional knowledge, technical aptitude, and the ability to drive work across…
Added 11 mins ago
A
Senior Business Analyst
Allshores
Halifax, NS
- Full-time
Allshores is seeking a Senior Business Analyst to play a pivotal role as a trusted partner to business leaders, technology teams, and external vendors. In this role, you will help drive…
Added 11 mins ago
Fuel Accounting Analyst
Circle K
Laval, QC
Reporting to the Fuel Accounting Supervisor, the Analyst is responsible for processing, reviewing, and analyzing financial data related to fuel sales and purchases. The Analyst ensures the…
Added 11 mins ago
Crime Intelligence Analyst
CityofOttawa
Ottawa, ON
Under the direction of the Supervisor Operational Intelligence Analysis, the Crime Intelligence Analyst is responsible to support the assigned unit by identifying existing or evolving crime…
Added 11 mins ago
Analyst or Associate, M&A (Calgary)
EY
AB · Calgary, AB
Running a business is all about making intelligent decisions, powered by accurate information. As a Mergers & Acquisitions (“M&A”) Analyst/Associate, you’ll help make that happen. You will…
Added 27 mins ago
GE
Data Analyst - WFM
Global Excel Management
Sherbrooke, QC
- Other
As a Data Analyst - Workforce Management, you will work closely with business leaders to analyze workforce and operational data, identify trends, and develop impactful reporting solutions.…
Added 42 mins ago
ET
Senior Financial Analyst, FP&A - Commercial Bakeries
EDGEPATH Talent Solutions
Toronto, ON
- Full-time
Commercial Bakeries is seeking a highly motivated Senior Financial Analyst, FP&A. Reporting to the Chief Financial Officer (CFO), the Senior Financial Analyst provides analytical support…
Added 42 mins ago
M
Senior Sales Analyst
Multy
Vaughan, ON
- $80,000 to $90,000 USD / year
- Full-time
At the intersection of market demand and manufacturing reality, the Senior Sales Analyst plays a critical commercial role in driving revenue and optimizing retail execution. This position…
Added 42 mins ago
Senior Manager, FP&A & Operational Finance
Ice River Sustainable Solutions
Shelburne, ON
Power BI and business intelligence experience.
Added 42 mins ago
Senior Financial Analyst
Ice River Sustainable Solutions
Shelburne, ON
Minimum 5 years of progressive experience in Financial Analysis, FP&A, Accounting, Reporting, or Business Analysis
Added 1 hour ago
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Financial Analyst
Hays
Belleville, ON
- $80,000 to $103,000 CAD / year
- Full-time
3-7 years of experience in financial analysis, management accounting, cost accounting, or manufacturing finance within a Canadian business environment.
Added 1 hour ago
IG
Digital Product Owner
Insight Global
Toronto, ON
- $70 to $80 CAD / hour
- Contract
…product delivery role, rather than a coordinator or supporting Business Analyst position, requiring strong transactional knowledge, technical aptitude, and the ability to drive work across…
Added 1 hour ago
B
Financial Analyst (MHLH)
Boeing
Ottawa, ON · CAN - Ottawa, Canada
- Full-time
Financial Analyst will be joining the Business Operations team supporting the MHLH Program. Reporting to the Finance Manager, this position is based in Ottawa and supports the CH-147F…
Added 1 hour ago
M
Business Intelligence Analyst
Manulife
Waterloo, ON
- Full-time
The Business Intelligence Analyst will support operational reporting, and visualization needs that enable productivity and workforce management insights. This role focuses on building…
Added 2 hours ago
FC
Senior Technical Analyst, Data Engineering and Business Intelligence
Fidelity Canada
Toronto, ON
- Full-time
As a Senior Technical Analyst, Data Engineering and Business Intelligence, at Fidelity Investments Canada, you will focus on building, automating and scaling internal data pipelines and…
Added 2 hours ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
…a team that is the best in the world at what we do and the experience that comes from working in an environment that demands constant transformation and…
Added 2 hours ago
GO
Business Analyst
Government of Yukon
Whitehorse, YT
- Full-time
As a part of Project Management Services, the Business Analyst ensures that the project and its deliverables are in alignment with the department’s goals and objectives. As a senior…
Added 2 hours ago
V
Lead Software Engineer
Virtusa
Toronto, ON
- Full-time
Job Summary: We are seeking an Experienced Business Analyst with over 8 years of expertise in requirement gathering, business process analysis, stakeholder management, and project delivery.…
Added 4 hours ago
W
Business Intelligence Analyst
Wiraa
Canada
- Full-time
The Business Intelligence Analyst at Metergy is responsible for managing, developing, and executing the Business Intelligence (BI) and Revenue Assurance Program, overseeing Annual Rate…
Added 6 hours ago
CU
Library Technician 2, Resource Support
Capilano University
North Vancouver, BC
- Full-time
…essential in creating both an exceptional student, and employee experience. As part of this ongoing commitment, we strive to ensure that our recruitment campaigns are proudly reflective of…
Added 7 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 8 hours ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
…a team that is the best in the world at what we do and the experience that comes from working in an environment that demands constant transformation and…
Added 8 hours ago
R|
Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are looking for an Accounts Receivable Analyst to join our Finance team and support the organization’s end-to-end receivables operations.
Added 8 hours ago
R|
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…

Bow Valley College

Infrastructure Analyst - Business Analyst II

Calgary, AB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 3, 2026
Experience: 5 years of related experience
Posting language: English
Posted: Oct 23, 2026

Original job description

We are here to launch, advance, and evolve careers - join us and make an impact.

Job Description

About Bow Valley College

For 60 years, Calgary’s college has grown to prepare 14,000 students annually for meaningful careers in health care, social services, business, technology, and creative industries. Every program has a Work Integrated Learning requirement, ensuring students contribute to the workplace before they graduate. With a strong focus on advanced simulation training and Alberta’s evolving needs, Bow Valley College’s new Health Care Centre of Excellence is working to expand space and programs, aimed at graduating four-times as many health professionals annually by 2036. Proudly recognized as one of Canada’s Top 50 Research Colleges, we combine innovative learning with hands-on experience. Home to Alberta’s only major e-sports arena and a state-of-the-art digital production hub. Learn more about the opportunities Bow Valley College creates for students, Calgary, and Alberta at bowvalleycollege.ca.

Position Summary

The Infrastructure Analyst – Business Analyst II plays a key role within the IT Infrastructure team, reporting to the Associate Director, IT Infrastructure. This intermediate-level position blends business analysis, project coordination, and operational support to deliver and sustain college-wide IT infrastructure services. The successful candidate will lead requirements gathering and analysis for ITS-led initiatives, working closely with internal stakeholders, technical teams, and external vendors to translate business needs into clear technical solutions. In addition to supporting the design and implementation of infrastructure projects, the role includes contributing to occasional hands-on technical work across infrastructure systems and onboarding new team members to established project management tools, processes, and best practices.

A significant portion of the role focuses on infrastructure business analysis, including gathering, documenting, and validating both business and technical requirements. The incumbent will develop process maps, use cases, and analysis artifacts, and present findings, recommendations, and impacts to leadership. They will also support testing activities, including the development of test plans and coordination of user acceptance testing, ensuring solutions meet business needs and are ready for deployment. The role requires strong communication skills to interpret complex processes and effectively convey requirements to technical and non-technical audiences.

The position also emphasizes process compliance, service governance, and mentorship. The incumbent will manage and coordinate access, permissions, and licensing requests, while ensuring IT Service Management (ITSM) processes are consistently followed and continuously improved. This includes monitoring ticket queues, reviewing operational dashboards, maintaining accurate service catalog entries within ServiceNow, and collaborating with cross-functional teams to enhance workflows and automation. The role involves second-level troubleshooting support, coordination with Desktop Support and Service Desk teams for service transitions, and delivering end-user training related to infrastructure services. Additionally, the analyst will track and report on key operational metrics such as service usage, resource utilization, and inventory data.

In the area of project coordination and delivery, the Infrastructure Analyst will support the planning, execution, and close-out of infrastructure projects. Responsibilities include maintaining project documentation, monitoring scope and risk, facilitating communication between stakeholders, and escalating issues related to resources, timelines, or budgets as needed. The incumbent will also liaise with vendors during project delivery and advanced support scenarios, coordinate training sessions for new or enhanced services, and contribute to post-implementation reviews and continuous improvement efforts.

This role is ideal for a collaborative and detail-oriented professional who thrives in a dynamic IT environment and is passionate about delivering high-quality infrastructure solutions that support institutional success.

Minimum Qualifications

5 years of related experience
Diploma (Computer Science or Management Information Systems) or a related discipline
Experience supporting a complex networked environment
Familiar with Requirements gathering techniques and best practices.
Proven ability to lead small and medium sized projects involving cross-functional teams
Ability to solve complex work problems/inquiries.
An equivalent combination of directly related education and experience may be considered.
Ability to travel.

Preferred Qualifications

Excellent customer service skills.
Strong interpersonal and communication skills.
Proven ability to mentor and coach other staff
Expert knowledge of Windows Operating Systems.
Demonstrate professional-level technical proficiency in network domain administration.
Strong understanding of TCP/IP and operating system configuration.
Working knowledge of network hardware, software, and peripheral equipment troubleshooting techniques.
Familiar with Project Management best practices
Familiarity with ITIL and ITSM processes and framework

If your education was received internationally, we will require you provide an international education assessment through IQAS, WES, or one of the other nationally designated organizations upon hire.

Closing Date: November 3, 2026

This opening is a temporary (exempt) position, with an anticipated conclusion in October 2027 (with a possibility of extension beyond that). Please note all successful candidates will be required to provide copies of government issued identification and proof of educational qualifications upon hire and may be required to provide an enhanced police information check.

Union :

Exempt

Diversity and Inclusion Commitment
Bow Valley College is strongly committed to fostering diversity and inclusion within our community. We welcome applications from qualified candidates who would contribute to the further diversification of our employees including, but not limited to, visible minorities, Indigenous peoples, persons with disabilities and persons of any sexual orientation or gender identity.

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More about this job

Responsibilities

The Infrastructure Analyst will lead requirements gathering and analysis for IT initiatives while coordinating infrastructure projects and operational support. They are responsible for maintaining service governance, managing IT documentation, and facilitating communication between technical teams and stakeholders.

Requirements

Candidates must have at least 5 years of related experience and a diploma in Computer Science, Management Information Systems, or a related discipline. Proficiency in requirements gathering, project management, and supporting complex networked environments is essential.

Skills

Business analysis
Project coordination
IT infrastructure
Requirements gathering
ITSM
ITIL
ServiceNow
Technical troubleshooting
Process mapping
User acceptance testing
Windows operating systems
Network administration
TCP/IP
Stakeholder management
Vendor management

Visa sponsorship

Not detected in the job text

Keywords

Infrastructure Analyst
Business Analyst
IT Infrastructure
Project Management
Requirements Gathering
ITSM
ITIL
ServiceNow
Network Administration
Windows OS
TCP/IP
Process Mapping
User Acceptance Testing
Service Governance
Technical Support
Operational Metrics
Vendor Liaison
Documentation
Cross-functional Teams
System Implementation

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