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Added 13 mins ago
ÉN
Commercial Manager
Énergie NB Power
Fredericton, NB
- $102,717 to $141,097 USD / year
- Full-time
Bachelor’s degree in Engineering, Business Administration, Commerce, Supply Chain Management, Construction Management, or related discipline
Added 13 mins ago
H
Financial Analyst
Hays
Belleville, ON
- $80,000 to $103,000 CAD / year
- Full-time
Preparing financial and operational analyses to support business decisions.
Added 13 mins ago
PH
Human Resources Business Partner, HR Services
Provincial Health Services Authority
Vancouver, BC
- Full-time
…of work processes that enable client groups to achieve their business outcomes. The Workplace Consultant also participates on leadership teams and in HR special assignments, projects and…
Added 13 mins ago
PH
Buyer, Supply Chain
Provincial Health Services Authority
Burnaby, BC
- Full-time
Do you have strong business acumen and strategic sourcing experience running the RFx process (RFP’s,RFI’s and RFx)? Join a team focused on making a difference: help us improve our supply…
Added 13 mins ago
WC
(CAN) Customer Service Manager
Walmart Canada
Brampton, ON
- $15 CAD / hour
- Full-time
Trains associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety…
Added 13 mins ago
LA
Director of Operations
LISI AEROSPACE NORTH AMERICA
Dorval, QC
- $150,000 to $180,000 CAD / year
- Full-time
Responsible for the business’s operations and lead the implementation of lean concepts and cost reduction activities (LEAP), manufacturing strategies, and daily operations for Lisi…
Added 13 mins ago
Systems Mechanic
Mitsubishi Heavy Industries, Ltd.
Mississauga, ON
…Bombardier's sector-leading Global 5000/6000 and Challenger 350 business aircraft. MHICA's technicians build and join wing assemblies and fuselage sections, as well as perform systems and…
Added 28 mins ago
T
Leader de site Qualité/ Quality Site Lead
Textron
Mirabel, QC
- Full-time
Added 28 mins ago
M
Engineering Manager, Satellite Mission
MDA
Richmond, BC
- Full-time
…partner to the global space industry. A robotics, satellite systems and geointelligence pioneer with a 55-year+ story of world firsts and more than 450 missions, MDA Space is a global…
Added 28 mins ago
OF
Studio Manager
Orangetheory Fitness 10076
AB · Grande Prairie, AB
- $25 to $30 CAD / hour
- Full-time
Someone who wants to lead a team, grow a business, make an impact, and build a career they're proud of.
Added 43 mins ago
JM
Business Intelligence Specialist
JBT Marel
Invermay, SK
- Full-time
Build scalable data models, dimensional structures, and automated data pipelines that integrate information from enterprise systems and manufacturing environments.
Added 43 mins ago
TS
Associate, Transaction Banking Product Development
TD Securities
Toronto, ON
- Full-time
This role is eligible for a discretionary variable compensation award that considers business and individual performance.
Added 43 mins ago
FH
Hotel Manager
Fairmont Hotels & Resorts
Vancouver, BC
- Full-time
…experiences. Your visible leadership, operational expertise and business judgment will help our teams achieve strong results while preserving the character that makes Hotel Vancouver…
Added 43 mins ago
A
29954-DTS-071-Project Manager
Amyantek
Winnipeg, MB
- Contract
Responsible for project entry and data management within Manitoba project management framework and information management systems.
Added 43 mins ago
MC
Systems Mechanic
MHI Canada Aerospace, Inc.
Mississauga, ON
- Internship
…Bombardier's sector-leading Global 5000/6000 and Challenger 350 business aircraft. MHICA's technicians build and join wing assemblies and fuselage sections, as well as perform systems and…
Added 1 hour ago
HT
Applications Engineer
Husky Technologies
Bolton, ON
- Full-time
Strong understanding of injection molding systems, including machine technology, mold design, hot runner systems, and process optimization principles.
Added 1 hour ago
Electrical Designer
JENOPTIK AG
Barrie, ON
Assist in designing automated PLC control systems using AutoCAD Electrical and Eplan incorporating equipment from manufacturers such as Allen Bradley, Siemens and Omron
Added 1 hour ago
W
Project Manager
Wood
Fredericton, NB
- Full-time
Wood’s Operations business delivers solutions to an ever-broadening range of clients across the energy and materials industries globally. We deliver operations, maintenance, modifications,…
Added 1 hour ago
M
RQ00833 - Program Manager - Senior
Maarut
Toronto, ON
- Contract
day-to-day program delivery coordination across business, data
Added 1 hour ago
FC
Senior Technical Analyst, Data Engineering and Business Intelligence
Fidelity Canada
Toronto, ON
- Full-time
…embrace innovation in all areas as we continue to grow our business into the…
Added 1 hour ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
…support the world’s most comprehensive range of injection molding systems and equipment, including machines, molds, hot runners, auxiliaries and integrated…
Added 1 hour ago
FH
Hotel Manager
Fairmont Hotels & Resorts
Vancouver, BC
- Full-time
…experiences. Your visible leadership, operational expertise and business judgment will help our teams achieve strong results while preserving the character that makes Hotel Vancouver…
Added 1 hour ago
HT
Designer, Development (Electrical)
Husky Technologies
Bolton, ON
- Full-time
Husky Technologies™ is a global leader in the design and manufacture of high-performance injection molding systems and automated manufacturing solutions. Engineers at Husky work on new…
Added 1 hour ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
…creating and updating master data records in the appropriate systems in compliance with business policies, documented procedures and data quality…
Added 1 hour ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
Bachelor's degree in Accounting, Finance, Information Systems, Business Administration, Risk Management, or a related discipline.

Bow Valley College

Infrastructure Analyst - Business Analyst II

Calgary, AB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 3, 2026
Experience: 5 years of related experience
Posting language: English
Posted: Oct 23, 2026

Original job description

We are here to launch, advance, and evolve careers - join us and make an impact.

Job Description

About Bow Valley College

For 60 years, Calgary’s college has grown to prepare 14,000 students annually for meaningful careers in health care, social services, business, technology, and creative industries. Every program has a Work Integrated Learning requirement, ensuring students contribute to the workplace before they graduate. With a strong focus on advanced simulation training and Alberta’s evolving needs, Bow Valley College’s new Health Care Centre of Excellence is working to expand space and programs, aimed at graduating four-times as many health professionals annually by 2036. Proudly recognized as one of Canada’s Top 50 Research Colleges, we combine innovative learning with hands-on experience. Home to Alberta’s only major e-sports arena and a state-of-the-art digital production hub. Learn more about the opportunities Bow Valley College creates for students, Calgary, and Alberta at bowvalleycollege.ca.

Position Summary

The Infrastructure Analyst – Business Analyst II plays a key role within the IT Infrastructure team, reporting to the Associate Director, IT Infrastructure. This intermediate-level position blends business analysis, project coordination, and operational support to deliver and sustain college-wide IT infrastructure services. The successful candidate will lead requirements gathering and analysis for ITS-led initiatives, working closely with internal stakeholders, technical teams, and external vendors to translate business needs into clear technical solutions. In addition to supporting the design and implementation of infrastructure projects, the role includes contributing to occasional hands-on technical work across infrastructure systems and onboarding new team members to established project management tools, processes, and best practices.

A significant portion of the role focuses on infrastructure business analysis, including gathering, documenting, and validating both business and technical requirements. The incumbent will develop process maps, use cases, and analysis artifacts, and present findings, recommendations, and impacts to leadership. They will also support testing activities, including the development of test plans and coordination of user acceptance testing, ensuring solutions meet business needs and are ready for deployment. The role requires strong communication skills to interpret complex processes and effectively convey requirements to technical and non-technical audiences.

The position also emphasizes process compliance, service governance, and mentorship. The incumbent will manage and coordinate access, permissions, and licensing requests, while ensuring IT Service Management (ITSM) processes are consistently followed and continuously improved. This includes monitoring ticket queues, reviewing operational dashboards, maintaining accurate service catalog entries within ServiceNow, and collaborating with cross-functional teams to enhance workflows and automation. The role involves second-level troubleshooting support, coordination with Desktop Support and Service Desk teams for service transitions, and delivering end-user training related to infrastructure services. Additionally, the analyst will track and report on key operational metrics such as service usage, resource utilization, and inventory data.

In the area of project coordination and delivery, the Infrastructure Analyst will support the planning, execution, and close-out of infrastructure projects. Responsibilities include maintaining project documentation, monitoring scope and risk, facilitating communication between stakeholders, and escalating issues related to resources, timelines, or budgets as needed. The incumbent will also liaise with vendors during project delivery and advanced support scenarios, coordinate training sessions for new or enhanced services, and contribute to post-implementation reviews and continuous improvement efforts.

This role is ideal for a collaborative and detail-oriented professional who thrives in a dynamic IT environment and is passionate about delivering high-quality infrastructure solutions that support institutional success.

Minimum Qualifications

5 years of related experience
Diploma (Computer Science or Management Information Systems) or a related discipline
Experience supporting a complex networked environment
Familiar with Requirements gathering techniques and best practices.
Proven ability to lead small and medium sized projects involving cross-functional teams
Ability to solve complex work problems/inquiries.
An equivalent combination of directly related education and experience may be considered.
Ability to travel.

Preferred Qualifications

Excellent customer service skills.
Strong interpersonal and communication skills.
Proven ability to mentor and coach other staff
Expert knowledge of Windows Operating Systems.
Demonstrate professional-level technical proficiency in network domain administration.
Strong understanding of TCP/IP and operating system configuration.
Working knowledge of network hardware, software, and peripheral equipment troubleshooting techniques.
Familiar with Project Management best practices
Familiarity with ITIL and ITSM processes and framework

If your education was received internationally, we will require you provide an international education assessment through IQAS, WES, or one of the other nationally designated organizations upon hire.

Closing Date: November 3, 2026

This opening is a temporary (exempt) position, with an anticipated conclusion in October 2027 (with a possibility of extension beyond that). Please note all successful candidates will be required to provide copies of government issued identification and proof of educational qualifications upon hire and may be required to provide an enhanced police information check.

Union :

Exempt

Diversity and Inclusion Commitment
Bow Valley College is strongly committed to fostering diversity and inclusion within our community. We welcome applications from qualified candidates who would contribute to the further diversification of our employees including, but not limited to, visible minorities, Indigenous peoples, persons with disabilities and persons of any sexual orientation or gender identity.

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More about this job

Responsibilities

The Infrastructure Analyst will lead requirements gathering and analysis for IT initiatives while coordinating infrastructure projects and operational support. They are responsible for maintaining service governance, managing IT documentation, and facilitating communication between technical teams and stakeholders.

Requirements

Candidates must have at least 5 years of related experience and a diploma in Computer Science, Management Information Systems, or a related discipline. Proficiency in requirements gathering, project management, and supporting complex networked environments is essential.

Skills

Business analysis
Project coordination
IT infrastructure
Requirements gathering
ITSM
ITIL
ServiceNow
Technical troubleshooting
Process mapping
User acceptance testing
Windows operating systems
Network administration
TCP/IP
Stakeholder management
Vendor management

Visa sponsorship

Not detected in the job text

Keywords

Infrastructure Analyst
Business Analyst
IT Infrastructure
Project Management
Requirements Gathering
ITSM
ITIL
ServiceNow
Network Administration
Windows OS
TCP/IP
Process Mapping
User Acceptance Testing
Service Governance
Technical Support
Operational Metrics
Vendor Liaison
Documentation
Cross-functional Teams
System Implementation

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