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Added 8 mins ago
SB
Customer Supply Chain Intern (Jan-Sept 2027)
Stanley Black & Decker, Inc.
Mississauga, ON
- Full-time
As a Customer Supply Chain Intern, you will be part of a dedicated team based in Mississauga, Ontario and reporting to the Director, Customer Supply Chain.
Added 23 mins ago
UO
Manager, School of Pharmaceutical Sciences
University of Ottawa
Ottawa, ON · Roger Guindon Hall
- Full-time
…deploy professors and upgrade their skills. Works with the director to develop and implement new programs. Manages financial, material and human resources, taking into account school…
Added 1 hour ago
SL
Sr. Financial Analyst, Financial Analysis & Planning
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
Reporting to the Director, Reporting & Analysis, this role is responsible for preparing & supporting management reporting, forecasting, and business and strategic planning and analysis for…
Added 1 hour ago
BC
Quality and Patient Safety Consultant
Brant Community Healthcare System
Brantford, ON
- Full-time
With Over 130 Years Of Service, BCHS Is Evolving With a Renewed Focus On Excellence, Collaboration, And Innovation. Our Strategic Priorities Center On Quality Care, Connected Teams, And a…
Added 3 hours ago
Well-Being Coordinator, College of Law
University of Saskatchewan
Saskatoon, SK
Nature of Work: Reporting operationally to the Director of Administration and working closely with the Associate Dean Academic, the Coordinator will identify the needs of the law students…
Added 3 hours ago
AP
Operations Delivery Director
Allianz Partners
Cambridge, ON
- Full-time
As Operations Delivery Director you will be responsible for driving operational excellence, developing high-performing leaders and teams, and ensuring service, quality, and productivity…
Added 4 hours ago
BV
Facilities Manager
Bow Valley College
Calgary, AB
- Full-time
…evolving needs, Bow Valley College’s new Health Care Centre of Excellence is working to expand space and programs, aimed at graduating four-times as many health professionals annually by…
Added 4 hours ago
BV
Infrastructure Analyst - Business Analyst II
Bow Valley College
Calgary, AB
- Full-time
…evolving needs, Bow Valley College’s new Health Care Centre of Excellence is working to expand space and programs, aimed at graduating four-times as many health professionals annually by…
Added 4 hours ago
FO
Senior Director, Enterprise Technology Services
Federation of Canadian Municipalities
Ottawa, ON · Hybrid - Ottawa
- Full-time
Reporting to the Chief Operating Officer, the Senior Director, Enterprise Technology Services provides enterprise leadership for FCM's technology strategy, digital platforms, cybersecurity,…
Added 4 hours ago
GO
Executive Director, Indigenous Economic Development
Government of Saskatchewan
Regina, SK
- Full-time
…to join a team of dedicated professionals as the Executive Director of the Indigenous Economic Development Branch, located in either Regina or…
Added 7 hours ago
SM
Unit Assistant, Emergency
Stevenson Memorial Hospital
Alliston, ON
- Internship
Models behaviour that is aligned with the values (Integrity, Compassion, Accountability, Respect and Excellence) of Stevenson Memorial Hospital.
Added 8 hours ago
BC
Quality and Patient Safety Consultant
Brant Community Healthcare System
Brantford, ON
- Full-time
With Over 130 Years Of Service, BCHS Is Evolving With a Renewed Focus On Excellence, Collaboration, And Innovation. Our Strategic Priorities Center On Quality Care, Connected Teams, And a…
Added 11 hours ago
AI
Site Manager
American Iron & Metal (AIM)
Rivière-du-Loup, QC
- Full-time
It’s simple: we do it right. We strive for excellence.
Added 11 hours ago
SA
Director of Restaurant Operations
SSP America
Richmond, BC
- Full-time
SSP America is seeking an accomplished Director of Operations to lead a complex, multi-brand food and beverage operation at Bradley International Airport (BDL).
Added 13 hours ago
SA
Operations Director
SAMSIC Assistance Canada Inc
Dorval, QC
- Full-time
The Operations Director is accountable for ensuring operational excellence, the highest standards of aviation safety and security, regulatory compliance, service quality, customer…
Added 22 hours ago
SM
Unit Assistant, Emergency
Stevenson Memorial Hospital
Alliston, ON
- Internship
Models behaviour that is aligned with the values (Integrity, Compassion, Accountability, Respect and Excellence) of Stevenson Memorial Hospital.
Added 1 day ago
Director, Client Lifecycle Management and AML Compliance
GardaWorld
Toronto, ON
The Director ensures customer relationships are established and maintained in accordance with applicable regulatory requirements, internal policies, and the organization's risk appetite.…
Added 1 day ago
BC
Quality and Patient Safety Consultant
Brant Community Healthcare System
Brantford, ON
- Full-time
With Over 130 Years Of Service, BCHS Is Evolving With a Renewed Focus On Excellence, Collaboration, And Innovation. Our Strategic Priorities Center On Quality Care, Connected Teams, And a…
Added 1 day ago
R
Director, Business Development - Canada
ReVisionz
Remote, Canada
- Full-time
- Remote
The Director, Business Development generates new business for ReVisionz with owner-operators across North America, opening new accounts and winning new work with existing clients across the…
Added 1 day ago
R
Director, Business Development - Canada
ReVisionz
Calgary, AB
- Full-time
The Director, Business Development generates new business for ReVisionz with owner-operators across North America, opening new accounts and winning new work with existing clients across the…
Added 1 day ago
Director, Commercial and Downstream Marketing
Sinopec Canada Energy Ltd.
Calgary, AB
Sinopec Canada is seeking an experienced commercial leader to join our organization as Director, Commercial and Downstream Marketing.
Added 1 day ago
J
Commercial Insurance Director
JobsMedia.io
Toronto, ON
- Full-time
We’re recruiting a Commercial Insurance Director for a well-established and growing insurance organization in the Greater Toronto Area.
Added 1 day ago
TB
Accounts Payable Specialist
The Boulevard Club
Toronto, ON
- Full-time
…Accounting team, including reporting, analysis, system maintenance, process improvements, special projects, and other related duties as assigned by the Assistant Controller or Director of…
Added 1 day ago
Director, Corporate Services and Finance
Elections Manitoba
Winnipeg, MB
…The team at EM is committed to fairness, integrity, respect, excellence, participation, innovation, and accountability, striving to create an environment where every voice is heard and…
Added 1 day ago
UO
Director, Administration
University of Victoria
Victoria, BC
- Full-time
Under the direction of the Dean, and in collaboration with Associate Deans and Chairs/Directors as applicable, the Director, Administration (DA) is responsible for the management of the…

Bow Valley College

Infrastructure Analyst - Business Analyst II

Calgary, AB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 3, 2026
Experience: 5 years of related experience
Posting language: English
Posted: Oct 23, 2026

Original job description

We are here to launch, advance, and evolve careers - join us and make an impact.

Job Description

About Bow Valley College

For 60 years, Calgary’s college has grown to prepare 14,000 students annually for meaningful careers in health care, social services, business, technology, and creative industries. Every program has a Work Integrated Learning requirement, ensuring students contribute to the workplace before they graduate. With a strong focus on advanced simulation training and Alberta’s evolving needs, Bow Valley College’s new Health Care Centre of Excellence is working to expand space and programs, aimed at graduating four-times as many health professionals annually by 2036. Proudly recognized as one of Canada’s Top 50 Research Colleges, we combine innovative learning with hands-on experience. Home to Alberta’s only major e-sports arena and a state-of-the-art digital production hub. Learn more about the opportunities Bow Valley College creates for students, Calgary, and Alberta at bowvalleycollege.ca.

Position Summary

The Infrastructure Analyst – Business Analyst II plays a key role within the IT Infrastructure team, reporting to the Associate Director, IT Infrastructure. This intermediate-level position blends business analysis, project coordination, and operational support to deliver and sustain college-wide IT infrastructure services. The successful candidate will lead requirements gathering and analysis for ITS-led initiatives, working closely with internal stakeholders, technical teams, and external vendors to translate business needs into clear technical solutions. In addition to supporting the design and implementation of infrastructure projects, the role includes contributing to occasional hands-on technical work across infrastructure systems and onboarding new team members to established project management tools, processes, and best practices.

A significant portion of the role focuses on infrastructure business analysis, including gathering, documenting, and validating both business and technical requirements. The incumbent will develop process maps, use cases, and analysis artifacts, and present findings, recommendations, and impacts to leadership. They will also support testing activities, including the development of test plans and coordination of user acceptance testing, ensuring solutions meet business needs and are ready for deployment. The role requires strong communication skills to interpret complex processes and effectively convey requirements to technical and non-technical audiences.

The position also emphasizes process compliance, service governance, and mentorship. The incumbent will manage and coordinate access, permissions, and licensing requests, while ensuring IT Service Management (ITSM) processes are consistently followed and continuously improved. This includes monitoring ticket queues, reviewing operational dashboards, maintaining accurate service catalog entries within ServiceNow, and collaborating with cross-functional teams to enhance workflows and automation. The role involves second-level troubleshooting support, coordination with Desktop Support and Service Desk teams for service transitions, and delivering end-user training related to infrastructure services. Additionally, the analyst will track and report on key operational metrics such as service usage, resource utilization, and inventory data.

In the area of project coordination and delivery, the Infrastructure Analyst will support the planning, execution, and close-out of infrastructure projects. Responsibilities include maintaining project documentation, monitoring scope and risk, facilitating communication between stakeholders, and escalating issues related to resources, timelines, or budgets as needed. The incumbent will also liaise with vendors during project delivery and advanced support scenarios, coordinate training sessions for new or enhanced services, and contribute to post-implementation reviews and continuous improvement efforts.

This role is ideal for a collaborative and detail-oriented professional who thrives in a dynamic IT environment and is passionate about delivering high-quality infrastructure solutions that support institutional success.

Minimum Qualifications

5 years of related experience
Diploma (Computer Science or Management Information Systems) or a related discipline
Experience supporting a complex networked environment
Familiar with Requirements gathering techniques and best practices.
Proven ability to lead small and medium sized projects involving cross-functional teams
Ability to solve complex work problems/inquiries.
An equivalent combination of directly related education and experience may be considered.
Ability to travel.

Preferred Qualifications

Excellent customer service skills.
Strong interpersonal and communication skills.
Proven ability to mentor and coach other staff
Expert knowledge of Windows Operating Systems.
Demonstrate professional-level technical proficiency in network domain administration.
Strong understanding of TCP/IP and operating system configuration.
Working knowledge of network hardware, software, and peripheral equipment troubleshooting techniques.
Familiar with Project Management best practices
Familiarity with ITIL and ITSM processes and framework

If your education was received internationally, we will require you provide an international education assessment through IQAS, WES, or one of the other nationally designated organizations upon hire.

Closing Date: November 3, 2026

This opening is a temporary (exempt) position, with an anticipated conclusion in October 2027 (with a possibility of extension beyond that). Please note all successful candidates will be required to provide copies of government issued identification and proof of educational qualifications upon hire and may be required to provide an enhanced police information check.

Union :

Exempt

Diversity and Inclusion Commitment
Bow Valley College is strongly committed to fostering diversity and inclusion within our community. We welcome applications from qualified candidates who would contribute to the further diversification of our employees including, but not limited to, visible minorities, Indigenous peoples, persons with disabilities and persons of any sexual orientation or gender identity.

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More about this job

Responsibilities

The Infrastructure Analyst will lead requirements gathering and analysis for IT initiatives while coordinating infrastructure projects and operational support. They are responsible for maintaining service governance, managing IT documentation, and facilitating communication between technical teams and stakeholders.

Requirements

Candidates must have at least 5 years of related experience and a diploma in Computer Science, Management Information Systems, or a related discipline. Proficiency in requirements gathering, project management, and supporting complex networked environments is essential.

Skills

Business analysis
Project coordination
IT infrastructure
Requirements gathering
ITSM
ITIL
ServiceNow
Technical troubleshooting
Process mapping
User acceptance testing
Windows operating systems
Network administration
TCP/IP
Stakeholder management
Vendor management

Visa sponsorship

Not detected in the job text

Keywords

Infrastructure Analyst
Business Analyst
IT Infrastructure
Project Management
Requirements Gathering
ITSM
ITIL
ServiceNow
Network Administration
Windows OS
TCP/IP
Process Mapping
User Acceptance Testing
Service Governance
Technical Support
Operational Metrics
Vendor Liaison
Documentation
Cross-functional Teams
System Implementation

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