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Added 9 mins ago
AH
Program Director, SVP, Corporate and Clinical Support Services
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
The Program Director for the SVP, Corporate and Clinical Support Services Office supports AHS’s planning and strategic direction by providing expert advice on operational planning, risk,…
Added 9 mins ago
B
Technical Expert, Engineering - Vehicle Management / Core Avionics Architect , Defense R&T
Bombardier
Montreal, QC
- Full-time
With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:
Added 25 mins ago
SC
Investment Attraction Manager
Strathcona County
Sherwood Park, AB
- Full-time
Manage, coach and support the Investment Attraction team, ensuring resources are aligned with departmental priorities and program goals
Added 40 mins ago
Learning & Development Administrator (temporary 12-18 months)
Spartan Controls Ltd.
Calgary, AB
Spartan Controls is an employee-owned company and leading provider of data management, industrial automation, valves, measurement and control solutions for process industries in Western…
Added 54 mins ago
S
Lead HR Specialist (Fixed Term)
Stryker
Hamilton, ON
- Full-time
…responsible for leading key Canadian HR programs, providing expert guidance, and driving improvements that support compliance, business continuity, and the employee experience. In this…
Added 54 mins ago
RB
Director, Financial Crimes Risk Assessment
Royal Bank of Canada
Toronto, ON
- Full-time
…Literacy, Executive Reports, Financial Crimes Compliance, People Management, Professional Writing, Project Management, Regulatory Risk, Risk Assessments, Risk Mitigation…
Added 54 mins ago
R
Director, Financial Crimes Risk Assessment
RBC
Toronto, ON
- Full-time
…Literacy, Executive Reports, Financial Crimes Compliance, People Management, Professional Writing, Project Management, Regulatory Risk, Risk Assessments, Risk Mitigation…
Added 55 mins ago
CI
HR Operations Advisor
Calian in Space & Technology
Kingston, ON
- Full-time
Act as the subject matter expert for the Temporary Work Request Program, including request execution, compliance, reporting, analytics, and continuous improvement.
Added 1 hour ago
UO
Review Counsel
University of Ottawa
Ottawa, ON
- Full-time
…seen testifying before a Parliamentary committee, providing expert commentary in the media, or contributing to public policy debates on the issues of the day. We are the most-cited law…
Added 1 hour ago
Architectural Technologist
WF Group Inc.
Edmonton, AB
Working under the direction of the Project Architect and alongside project designers, and in close collaboration with an integrated, multidisciplinary team, this role plays a critical part…
Added 1 hour ago
OH
Director, System Strategy, Planning, Design & Implementation
Ontario Health
North Bay, ON · Sault Ste. Marie, ON · Sudbury, ON · Thunder Bay, ON · Timmins, ON
- Full-time
Solid background in integrating large, complex initiatives in a changing environment, with advanced project management skills and the ability to manage multiple concurrent projects.
Added 1 hour ago
OH
Senior Project Manager, Program Initiatives
Ontario Health
Toronto, ON
- Full-time
Expert project management skills gained through progressively more responsible assignments
Added 1 hour ago
OH
Senior Product Manager, ONE ID
Ontario Health
Toronto, ON
- Full-time
The role is responsible for the strategy, planning, and execution of the ONE ID product roadmap. As a subject matter expert in ONE ID and Identity and Access Management (IAM), the role…
Added 1 hour ago
D
CST Associate- November 2026
Dialectica
Montreal, QC
- Full-time
…career and develop core transferable skills in sales, time and project management, negotiation, and professional communication, all while expanding your commercial…
Added 1 hour ago
NC
Senior Manager, Tax (Contract)
Northleaf Capital Partners
Toronto, ON
- Full-time
…products and investment solutions for insurance and wealth management…
Added 1 hour ago
KH
UKG Specialist
Kensington Health
Toronto, ON
- Full-time
…timelines functions, working in collaboration with our product management experts on the digital team. The UKG Specialist will also collaborate with cross-functional teams to drive system…
Added 1 hour ago
C
Manager, Systems Development - Agentic Salesforce Delivery
Co-operators
Guelph, ON · Mississauga, ON · Toronto, ON
- Full-time
As the Manager, Systems Development – Salesforce, you will lead teams of IT professionals and provide expert IT solution delivery advice and direction to the organization, with a focus on…
Added 1 hour ago
LC
Conversion Optimization Manager, Growth (Fixed Term Contract)
Lightspeed Commerce, Inc.
Remote, Canada
- $85,000 to $105,000 CAD / year
- Full-time
- Remote
Strong project management and communication skills, with the ability to manage multiple priorities and coordinate cross-functional initiatives.
Added 2 hours ago
Senior Analyst - Individual Insurance Actuarial Inforce and Policy Tax
Equitable
Waterloo, ON
…and ongoing policy taxation activities. As a subject matter expert, you will provide guidance on policyholder tax matters for internal and external clients while investigating and resolving…
Added 2 hours ago
FI
Privacy Impact Assessment Specialist
Flexstaf I.T. Inc.
Toronto, ON · Greater Toronto Area, Canada
- Contract
Familiarity with Application Programming Interface (API) functionality and management
Added 2 hours ago
AA
Chargé de projet – Ingénierie et intégration / Project Engineering & Integration
ALTITUDE AEROSPACE
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Interface with the Program Management Office (PMO), customers’ technical and PMO representatives, and suppliers.
Added 3 hours ago
UM
Production Scheduler
Ultra Maritime
Dartmouth, NS
- Full-time
We thrive on collaboration and partnering with our customers to ensure mission success. Our expert solutions encompass an array of game-changing technologies, including state-of-the-art…
Added 3 hours ago
UO
Manager, Animal Care Operations
University of Ottawa
Ottawa, ON · D'Iorio Hall
- Full-time
Responsible for HR management of employees of sector/sites in consultation with Program Manager and Human Resources Business Partner, including performance management, staffing structure,…
Added 3 hours ago
NC
Manager, Security Programs and Governance
NAV CANADA
Ottawa, ON
- Full-time
…Programs and Governance provides portfolio leadership, strategic program direction and enterprise governance for NAV CANADA's Corporate Security Program The position is accountable for…
Added 3 hours ago
NA
Experienced Security Systems Integration Technician
New Age Group
Concord, ON
- $85,000 to $100,000 CAD / year
- Full-time
Program Alarm systems onsite with support from the Installation & Service Manager (ISM) and Project Managers.

Bow Valley College

Infrastructure Analyst - Business Analyst II

Calgary, AB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 3, 2026
Experience: 5 years of related experience
Posting language: English
Posted: Oct 23, 2026

Original job description

We are here to launch, advance, and evolve careers - join us and make an impact.

Job Description

About Bow Valley College

For 60 years, Calgary’s college has grown to prepare 14,000 students annually for meaningful careers in health care, social services, business, technology, and creative industries. Every program has a Work Integrated Learning requirement, ensuring students contribute to the workplace before they graduate. With a strong focus on advanced simulation training and Alberta’s evolving needs, Bow Valley College’s new Health Care Centre of Excellence is working to expand space and programs, aimed at graduating four-times as many health professionals annually by 2036. Proudly recognized as one of Canada’s Top 50 Research Colleges, we combine innovative learning with hands-on experience. Home to Alberta’s only major e-sports arena and a state-of-the-art digital production hub. Learn more about the opportunities Bow Valley College creates for students, Calgary, and Alberta at bowvalleycollege.ca.

Position Summary

The Infrastructure Analyst – Business Analyst II plays a key role within the IT Infrastructure team, reporting to the Associate Director, IT Infrastructure. This intermediate-level position blends business analysis, project coordination, and operational support to deliver and sustain college-wide IT infrastructure services. The successful candidate will lead requirements gathering and analysis for ITS-led initiatives, working closely with internal stakeholders, technical teams, and external vendors to translate business needs into clear technical solutions. In addition to supporting the design and implementation of infrastructure projects, the role includes contributing to occasional hands-on technical work across infrastructure systems and onboarding new team members to established project management tools, processes, and best practices.

A significant portion of the role focuses on infrastructure business analysis, including gathering, documenting, and validating both business and technical requirements. The incumbent will develop process maps, use cases, and analysis artifacts, and present findings, recommendations, and impacts to leadership. They will also support testing activities, including the development of test plans and coordination of user acceptance testing, ensuring solutions meet business needs and are ready for deployment. The role requires strong communication skills to interpret complex processes and effectively convey requirements to technical and non-technical audiences.

The position also emphasizes process compliance, service governance, and mentorship. The incumbent will manage and coordinate access, permissions, and licensing requests, while ensuring IT Service Management (ITSM) processes are consistently followed and continuously improved. This includes monitoring ticket queues, reviewing operational dashboards, maintaining accurate service catalog entries within ServiceNow, and collaborating with cross-functional teams to enhance workflows and automation. The role involves second-level troubleshooting support, coordination with Desktop Support and Service Desk teams for service transitions, and delivering end-user training related to infrastructure services. Additionally, the analyst will track and report on key operational metrics such as service usage, resource utilization, and inventory data.

In the area of project coordination and delivery, the Infrastructure Analyst will support the planning, execution, and close-out of infrastructure projects. Responsibilities include maintaining project documentation, monitoring scope and risk, facilitating communication between stakeholders, and escalating issues related to resources, timelines, or budgets as needed. The incumbent will also liaise with vendors during project delivery and advanced support scenarios, coordinate training sessions for new or enhanced services, and contribute to post-implementation reviews and continuous improvement efforts.

This role is ideal for a collaborative and detail-oriented professional who thrives in a dynamic IT environment and is passionate about delivering high-quality infrastructure solutions that support institutional success.

Minimum Qualifications

5 years of related experience
Diploma (Computer Science or Management Information Systems) or a related discipline
Experience supporting a complex networked environment
Familiar with Requirements gathering techniques and best practices.
Proven ability to lead small and medium sized projects involving cross-functional teams
Ability to solve complex work problems/inquiries.
An equivalent combination of directly related education and experience may be considered.
Ability to travel.

Preferred Qualifications

Excellent customer service skills.
Strong interpersonal and communication skills.
Proven ability to mentor and coach other staff
Expert knowledge of Windows Operating Systems.
Demonstrate professional-level technical proficiency in network domain administration.
Strong understanding of TCP/IP and operating system configuration.
Working knowledge of network hardware, software, and peripheral equipment troubleshooting techniques.
Familiar with Project Management best practices
Familiarity with ITIL and ITSM processes and framework

If your education was received internationally, we will require you provide an international education assessment through IQAS, WES, or one of the other nationally designated organizations upon hire.

Closing Date: November 3, 2026

This opening is a temporary (exempt) position, with an anticipated conclusion in October 2027 (with a possibility of extension beyond that). Please note all successful candidates will be required to provide copies of government issued identification and proof of educational qualifications upon hire and may be required to provide an enhanced police information check.

Union :

Exempt

Diversity and Inclusion Commitment
Bow Valley College is strongly committed to fostering diversity and inclusion within our community. We welcome applications from qualified candidates who would contribute to the further diversification of our employees including, but not limited to, visible minorities, Indigenous peoples, persons with disabilities and persons of any sexual orientation or gender identity.

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More about this job

Responsibilities

The Infrastructure Analyst will lead requirements gathering and analysis for IT initiatives while coordinating infrastructure projects and operational support. They are responsible for maintaining service governance, managing IT documentation, and facilitating communication between technical teams and stakeholders.

Requirements

Candidates must have at least 5 years of related experience and a diploma in Computer Science, Management Information Systems, or a related discipline. Proficiency in requirements gathering, project management, and supporting complex networked environments is essential.

Skills

Business analysis
Project coordination
IT infrastructure
Requirements gathering
ITSM
ITIL
ServiceNow
Technical troubleshooting
Process mapping
User acceptance testing
Windows operating systems
Network administration
TCP/IP
Stakeholder management
Vendor management

Visa sponsorship

Not detected in the job text

Keywords

Infrastructure Analyst
Business Analyst
IT Infrastructure
Project Management
Requirements Gathering
ITSM
ITIL
ServiceNow
Network Administration
Windows OS
TCP/IP
Process Mapping
User Acceptance Testing
Service Governance
Technical Support
Operational Metrics
Vendor Liaison
Documentation
Cross-functional Teams
System Implementation

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