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Added 5 mins ago
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Boyd Group Services

Customer Service Administrator (Kitchener-Queensway)

Kitchener, ON, Canada

$25 per hour · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $25 per hour
Job type: Full-time
Experience: A minimum of 1 year of previous experience in a similar customer service role
Posting language: English
Posted: Oct 9, 2026

Original job description

Company: Assured Automotive

Great Teams Don’t Happen by Accident

Built with Intent. Driven by YOU.

At Assured Automotive, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.

Ready to grow with a team that’s built for your success? Apply today.

Benefits That Drive Your Success Assured Automotive offers comprehensive benefits as an industry leader, including:

Competitive Pay
Medical, Prescription Drug, Dental & Vision, effective after 1 month of employment
RRSP with company match
Annual Paid Vacation Time Off
Career Growth Opportunities
Ongoing Training
A Professional Atmosphere, Great Working Conditions with Dynamic Leadership
Voluntary Daily Pay option available

Job Description:

At Assured Automotive, we have been providing quality workmanship on every collision repair for over 30 years. As part of The Boyd Group, we have numerous locations throughout Western and Central Canada. We provide the knowledge and equipment you need to excel on our team. We also invest in our employees, offering training sessions and assisting with certifications. If you're looking for a new opportunity, we provide career growth, an excellent benefits plan, RRSP matching, and competitive compensation.

The Customer Service Administrator’s primary responsibility is to provide an exceptional customer experience while completing administrative tasks. The Customer Service Administrator works with all team members in achieving the repair facilities' KPIs.

Key Job Responsibilities

Ensures consistent execution of WOW (Wow Operating Way) plan
Provides positive energy when greeting customers in person and on the phone
Manage the confirmation and reservation of all rental vehicles & towing requests
When required communicate updates with Customers & Insurance claims personnel
When required manage all arrangements for towing as well as costing against the Repair Order
Ensure all assignments have been followed up and appointments confirmed with customers
Reconcile each Repair Order prior to closing
Monitor and manage Store’s Accounts Receivable
Actively apply new knowledge from continuous learning, ensuring a high level of work quality that contributes to operational excellence and a positive NPS.

Minimum Education and/or Experience Required for the Job

Highschool Diploma or equivalent
A minimum of 1 year of previous experience in a similar customer service role

Required Knowledge, Skills, & Abilities

Communicate effectively, both verbally and in writing
Enthusiastic and friendly demeanor
Strong knowledge of Google platform and Microsoft Office
Strong attention to detail with a high degree of accuracy
Ability to multitask and effectively manage a fast paced environment

Other Requirements Travel, physical requirements, etc.

Valid driver’s license required

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job.

“Great Teams Don’t Happen by Accident ”

Compensation Details:

Compensation:

$25 per hour

Compensation is commensurate with skill, education and experience.

Your Success is Our Priority

We believe in investing in our people. From day one, you'll join a professional atmosphere with great working conditions and dynamic leadership. You'll also have access to comprehensive benefits that support your well-being and financial goals, with medical, prescription drug, dental, and vision benefits effective after one month of employment. We're dedicated to providing ongoing training and clear paths for career advancement, ensuring you have the tools and opportunities to excel in the exciting and evolving collision repair industry.

Assured Automotive is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age, and genetic information, creed, marital status, or any other consideration prohibited by law or by contract.

AI Disclosure Statement:
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Apply About employer

More about this job

Responsibilities

The Customer Service Administrator is responsible for providing an exceptional customer experience while performing administrative duties to support repair facility operations. They manage customer interactions, rental and towing arrangements, and ensure accurate documentation of repair orders.

Requirements

Candidates must possess a high school diploma or equivalent and at least one year of experience in a customer service role. Proficiency in Microsoft Office and Google platforms, along with strong communication and multitasking skills, is required.

Skills

Customer service
Administrative tasks
Communication
Google platform
Microsoft Office
Attention to detail
Multitasking
Conflict resolution
Data entry
Time management

Benefits

Medical insurance
Prescription drug coverage
Dental insurance
Vision insurance
RRSP with company match
Annual paid vacation
Career growth opportunities
Ongoing training
Voluntary daily pay

Visa sponsorship

Not detected in the job text

Keywords

Collision repair
Customer service
Administrative support
Repair order
Accounts receivable
KPIs
Google platform
Microsoft Office
NPS
Towing
Rental management
Insurance claims
Operational excellence
Collision services
Glass services

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