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Boyd Group Services

Customer Service Representative/Service Advisor (Markham)

Markham, ON, Canada

$21 - $29 per hour · Full-time

Apply About employer

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Job details

Pay: $21 - $29 per hour
Job type: Full-time
Experience: Minimum: 1 year Customer Service experience, ideally in Automotive Industry
Posting language: English
Posted: Oct 29, 2026

Original job description

Company: Assured Automotive

Great Teams Don’t Happen by Accident

Built with Intent. Driven by YOU.

At Assured Automotive, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.

Ready to grow with a team that’s built for your success? Apply today.

Benefits That Drive Your Success Assured Automotive offers comprehensive benefits as an industry leader, including:

Competitive Pay
Medical, Prescription Drug, Dental & Vision, effective after 1 month of employment
RRSP with company match
Annual Paid Vacation Time Off
Career Growth Opportunities
Ongoing Training
A Professional Atmosphere, Great Working Conditions with Dynamic Leadership
Voluntary Daily Pay option available

Job Description:

At Assured Automotive, we have been providing quality workmanship on every collision repair for over 30 years. As part of The Boyd Group, we have numerous locations throughout Western and Central Canada. We provide the knowledge and equipment you need to excel on our team. We also invest in our employees, offering training sessions and assisting with certifications. If you're looking for a new opportunity, we provide career growth, an excellent benefits plan, RRSP matching, and competitive compensation.

The Customer Service Representative is responsible for providing an exceptional customer experience, in person, over the phone and emails. They manage working relationships with customers and insurance partners while providing administrative support for the repair facility team.

Key Job Responsibilities

Ensure consistent execution of WOW (Wow Operating Way) plan.
Provide friendly customer service over the phone, in person and over email
Schedule appointments for vehicle repair using our repair management system
Ensure timely processing of insurance assignments
Prepare repair order with proper documentation
Record all communication with customers or insurance partners during the repair process using ASE
Manage car rental information
Actively apply new knowledge from continuous learning, ensuring a high level of work quality that contributes to operational excellence and a positive NPS.

Minimum Education and/or Experience Required for the Job

High School Diploma
Minimum: 1 year Customer Service experience, ideally in Automotive Industry

Required Knowledge, Skills, & Abilities

Communicate effectively, both verbally and in writing
Ability to multitask and function well in a fast-paced environment
Enthusiastic and friendly demeanor
Strong knowledge of Google platform and Microsoft Office
Strong attention to detail with a high degree of accuracy

Other Requirements Travel, physical requirements, etc.

Valid driver’s license required

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job.

“Great Teams Don’t Happen by Accident ”

#AASJ

Compensation Details:

Compensation:

$21 - $29 per hour

Compensation is commensurate with skill, education and experience.

Your Success is Our Priority

We believe in investing in our people. From day one, you'll join a professional atmosphere with great working conditions and dynamic leadership. You'll also have access to comprehensive benefits that support your well-being and financial goals, with medical, prescription drug, dental, and vision benefits effective after one month of employment. We're dedicated to providing ongoing training and clear paths for career advancement, ensuring you have the tools and opportunities to excel in the exciting and evolving collision repair industry.

Assured Automotive is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age, and genetic information, creed, marital status, or any other consideration prohibited by law or by contract.

AI Disclosure Statement:
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Apply About employer

More about this job

Responsibilities

The Customer Service Representative provides exceptional service to customers and insurance partners through in-person, phone, and email interactions. They are responsible for scheduling vehicle repairs, managing documentation, and providing administrative support to the repair facility team.

Requirements

Candidates must have a high school diploma and at least one year of customer service experience, preferably in the automotive industry. Strong communication skills, proficiency in Google and Microsoft Office, and a valid driver's license are required.

Skills

Customer service
Communication
Multitasking
Scheduling
Administrative support
Google platform
Microsoft Office
Attention to detail
Accuracy
Conflict resolution
Relationship management

Benefits

Medical insurance
Prescription drug coverage
Dental insurance
Vision insurance
RRSP with company match
Annual paid vacation
Career growth opportunities
Ongoing training
Daily pay option

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Automotive
Collision Repair
Insurance Partners
Repair Management System
Administrative Support
Google Platform
Microsoft Office
NPS
Vehicle Repair
Documentation
Car Rental Management
Operational Excellence
Communication Skills
Multitasking

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