Evaluation and Quality Improvement Coordinator

About Radius Community Health & Healing (formerly Boyle McCauley Health Centre)

Radius Community Health & Healing (Radius) provides interdisciplinary, team based, integrated, comprehensive, and person-centered primary health care for vulnerable Edmontonians with complex needs. Through primary care and health promotion, Radius improves the quality of life and well-being of populations and individuals who face multiple barriers to accessing health services. Radius achieves this by providing the highest standard of evidence-informed and client focused inter-professional care. We collaborate with our clients to address the broad determinants of health.

Job Description

The Evaluation and Quality Improvement Coordinator plays a critical role in assessing the impact and effectiveness of programs and services, using data-driven indicators to enhance accessibility, quality of service, and overall organizational efficiency and efficacy. This position leads the design and implementation of evaluation frameworks, tracks outcomes, supports continuous learning, and informs strategic planning and program development. The Evaluation and Quality Improvement Coordinator is instrumental in cultivating a culture of accountability, continuous improvement, and evidence-based decision-making across the organization.

Key Responsibilities:

Program Evaluation & Oversight:

• Lead the planning and implementation of evaluation strategies across all programs and service initiatives
• Ensure alignment of evaluation efforts with organizational goals, community needs, and strategic priorities.
• Promote sustainable, evidence-informed practices that support ongoing program development and improvement.

Data Collection & Analysis:

• Develop and manage systems for effective data collection, analysis, and reporting.
• Track performance metrics such as client outcomes, service access, operational efficiency, and resource use.
• Use quantitative and qualitative analysis to identify trends and generate actionable insights for program/service improvement

Program Enhancement Recommendations:

• Translate evaluation findings into practical, evidence-based recommendations.
• Collaborate with internal teams to support implementation of improvements and innovations.
• Ensure that feedback loops are integrated into program design and delivery.

Reporting & Communication:

• Produce high-quality reports and presentations for internal and external audiences.
• Communicate evaluation findings in clear, accessible ways for both technical and non-technical stakeholders.
• Support the use of data in decision-making processes throughout the organization.

Capacity Building:

• Identify staff training needs related to evaluation and data use.
• Design and deliver workshops, tools, and resources to enhance evaluation and quality improvement literacy across the organization
• Support teams in applying evaluation findings to improve service quality and effectiveness.

Collaboration & Stakeholder Engagement:

• Serve as a key liaison with external stakeholders, partners, funders, and researchers.
• Ensure transparency, accountability, and alignment in evaluation and reporting processes.
• Strengthen external relationships to support learning and resource sharing.

Quality Improvement & Best Practices:

• Monitor emerging trends and best practices in evaluation, healthcare quality, and data use.
• Integrate innovative tools and methodologies to enhance organizational learning and performance.
• Champion a culture of continuous improvement and knowledge sharing.

Compliance & Data Stewardship:

• Ensure adherence to ethical standards, privacy laws, and organizational policies in all evaluation work.
• Maintain high standards for data integrity, confidentiality, and security throughout all processes.

Strategic Input & Program Design:

• Contribute evaluation expertise to the design and planning of new programs.
• Ensure that measurable outcomes and evaluation strategies are built into new initiatives from the outset.

Qualifications:

• Degree in public health, healthcare administration, social sciences, or a related discipline
• Training or certification in health quality, program evaluation, applied research, quality improvement and/or data science
• Strong knowledge of evaluation frameworks, data analysis methods, and community health assessment.
• Demonstrated experience in program evaluation within healthcare, nonprofit, or social service sectors.
• Skilled in both qualitative and quantitative research and analysis methods.
• Proficient with data management, analysis tools, and online platforms (e.g., Excel, SPSS, NVivo, Power BI, Survey Monkey, etc.).
• Excellent written and verbal communication skills, especially in presenting data to diverse audiences.
• Strong organizational skills with the ability to manage multiple projects and meet deadlines.
• Experience working in adaptable, client-focused environments serving marginalized populations.
• Ability to work both independently and collaboratively in a multidisciplinary team setting.

Benefits

At Radius, we’re committed to enhancing our employees' well-being with a comprehensive benefits package designed to support both personal and professional growth. Radius offers:

• Employee Assistance Plan (EAP): All employees have access to confidential counseling and access to a wide range of resources for personal and professional challenges. Our EAP is here to support your overall well-being.
• Benefits available to all permanent, full-time employees after a defined waiting period:
• Comprehensive medical, dental and vision benefits: Premiums are fully covered by Radius
• Long-Term Disability, Life Insurance, Accidental Death and Dismemberment, and Critical Illness Coverage: Mandatory enrollment, employees are responsible to pay premiums.
• Lifestyle Spending Account: Wide variety of options available to spend an annual allowance
• Group Retirement Savings Plan

Equal Opportunity Employer

Radius Community Health and Healing is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment where all employees are respected and valued. We do not discriminate on the basis of race, color, ethnicity, national origin, gender, gender identity, sexual orientation, age, disability, religion, marital status, veteran status, or any other characteristic protected by applicable law. We encourage individuals from all backgrounds to apply and join our team, and we are committed to providing equal opportunities for all qualified applicants. Accommodations for applicants with disabilities will be provided upon request.

Land Acknowledgement

Radius respectfully acknowledges that we are located within Treaty 6 territory, and Metis Nation of Alberta Region 4. We acknowledge this land as the traditional home for many Indigenous Peoples including the Cree, Blackfoot, Metis, Nakota Sioux, Dene, Saulteaux, Anishinaabe, Inuit, and many others whose history, languages, and cultures continue to influence our vibrant community.