Program Manager - Pregnancy Pathways

About Radius Community Health & Healing (formerly Boyle McCauley Health Centre)

Radius Community Health & Healing provides interdisciplinary, team based, integrated, comprehensive, and person-centered primary health care for vulnerable Edmontonians with complex needs. Through primary care and health promotion, Radius improves the quality of life and well-being of populations and individuals who face multiple barriers to accessing health services. Radius achieves this by providing the highest standard of evidence-informed and client-focused inter-professional care. We collaborate with our clients to address the broad determinants of health.

Job Description

Pregnancy Pathways began as a collaboration of some 25 organizations that came together to address the housing and support needs of pregnant women in Edmonton experiencing homeless. In addition to experiencing homelessness, program participants face challenges with trauma, addictions, and mental health. Program participants often require assistance to access prenatal care and need support to be empowered in making decisions about the care of their infants. More than two-thirds of participants self-identify as Indigenous, and Indigenous cultural teachings and ceremony play a large role in the program. Pregnancy Pathways includes a dedicated building with 24/7 on-site support staff for 14 private suites.

Key Responsibilities

Program Leadership and Participant Support

• Provide overall leadership and accountability for the day-to-day operation of the Pregnancy Pathways program.
• Ensure participants receive ongoing, person-centred, relationship-based, trauma-informed programming grounded in harm-reduction principles within a recovery-oriented system.
• Facilitate connection to Indigenous cultural teachings and ceremony. 
• Ensure participants have timely access to prenatal and postnatal care, mental health and addictions services, justice, child welfare, income support, and housing systems.
• Ensure Participants are supported in making informed decisions about the care of their infants.
• Ensure staff are equipped to respond to crisis and safety situations using crisis intervention, de-escalation, and trauma-informed approaches. 
• Provide direct support and take the lead in complex or high-risk situations.
• Ensure systems are implemented for reporting, tracking, and review of incidents for follow up and ongoing quality improvement. 
• Collaborate with the Program Coordinator to maintain ongoing intakes and full suite occupancy.
• Collaborate and support staff in resolving tenancy and guest issues.
• Build and maintain collaborative relationships with Edmonton Police Service, Child and Family Services, Assisted Living and Social Services, Alberta Health Services and other key partners.
• Represent the program at community tables.

Staff Leadership and Development

• Lead and empower the program team by setting clear goals and expectations, delegating responsibilities appropriately, and encouraging staff to use their skills, judgment, and initiative. 
• Develop and maintain regular communication pathways for program staff. 
• Foster a respectful, inclusive, and psychologically safe team culture.
• Manage staff performance and recruitment, working with the HR Team to align with organizational policies and procedures.
• Monitor staff scheduling to ensure appropriate coverage for all shifts.
• Review and approve direct report timesheets.
• Promote and support staff education, training, and professional development, acting as a resource and mentor.

Program Management, Finance, and Compliance

• Collaborate with the Program Director and Finance to manage the program budget.
• In collaboration with the Finance Department, ensure all accounts receivable and relevant claims are submitted within required deadlines.
• In collaboration with Program Director, monitor program performance, quality, and funder expectations using data and participant feedback.
• Contribute to program evaluation and ongoing improvement and enhancement strategies.
• Ensure program policies, procedures, documentation, and privacy and confidentiality requirements comply with organizational policies, funder requirements, and applicable legislation.
• Participate in the Health and Safety Committee, and identify and manage operational risks, escalating significant issues to the Program Director.
• Liaise with Landlord on building repairs and maintenance, and ensure the site is safe, clean, and welcoming.
• Share on-call duties one week per month.
• Carry out other duties as assigned.

Qualifications

• A degree in Business Management, Human Services or other related discipline (equivalent combination of education and experience will be considered)
• 3 years of supervisory experience, preferably in a non-profit setting
• Experience in residential and/or Supportive Housing setting
• Experience with property management is an asset.
• Experience working with Homeward Trust and/or other Government funded programs is an asset
• Experience working with marginalized women and children
• An understanding of Pre and Post-Natal community supports for marginalized women
• Knowledge of other community resources as they apply
• An understanding of the Justice, Child Welfare, and Income Support Systems
• A strong understanding of harm reduction, trauma informed, recovery-oriented, and person-centered practices.

Skills and Abilities 

• Ability to assign and review work, resolve issues, and delegate tasks as needed
• Demonstrates patience, understanding and respect when working with vulnerable individuals
• Promotes a workplace of respect. 
• Excellent communication skills, both verbal and written 
• Acts as a resource person, educator, role model and/or mentor for staff 
• Crisis Intervention Skills Training
• Able to meet ongoing funder and reporting deadlines consistently
• A basic understanding of contracts, budgets, and claims processes

Benefits

At Radius, we’re committed to enhancing our employees' well-being with a comprehensive benefits package designed to support both personal and professional growth. Radius offers:

• Employee Assistance Plan (EAP): All employees have access to confidential counseling and access to a wide range of resources for personal and professional challenges. Our EAP is here to support your overall well-being.
• Benefits available to all permanent, full-time employees after a defined waiting period:
• Comprehensive medical, dental and vision benefits: Premiums are fully covered by Radius
• Long-Term Disability, Life Insurance, Accidental Death and Dismemberment, and Critical Illness Coverage: Mandatory enrollment, employees are responsible to pay premiums.
• Lifestyle Spending Account: Wide variety of options available to spend an annual allowance
• Group Retirement Savings Plan

Equal Opportunity Employer

Radius Community Health and Healing is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment where all employees are respected and valued. We do not discriminate on the basis of race, color, ethnicity, national origin, gender, gender identity, sexual orientation, age, disability, religion, marital status, veteran status, or any other characteristic protected by applicable law. We encourage individuals from all backgrounds to apply and join our team, and we are committed to providing equal opportunities for all qualified applicants. Accommodations for applicants with disabilities will be provided upon request.

Land Acknowledgement

Radius respectfully acknowledge that we are located within Treaty 6 territory, and Metis Nation of Alberta Region 4. We acknowledge this land as the traditional home for many Indigenous Peoples including the Cree, Blackfoot, Metis, Nakota Sioux, Dene, Saulteaux, Anishinaabe, Inuit, and many others whose history, languages, and cultures continue to influence our vibrant community.