Senior Business Analyst

Company Description BP&M Consulting helps organizations achieve measurable gains in productivity, service performance, and employee engagement by turning strategy into daily execution. Since 1999, the firm has supported public and private organizations across Canada with practical, high-ROI, sustainable performance improvements. Its integrated approach combines coaching, process optimization, training, and digital solutions to align people, processes, and information with strategic objectives. BP&M Consulting focuses on empowering frontline teams, enabling leaders to shift from firefighting to value creation, and building a strong culture of continuous improvement. The organization partners closely with clients to ensure operational changes and digital investments deliver tangible business results.
Role Description The Senior Business Analyst is a full-time hybrid role based in Ottawa, ON, with flexibility for some work from home. In this role, the individual analyzes business processes and systems, elicits and documents business requirements, and collaborates with stakeholders to design practical solutions that improve performance. Day-to-day activities include conducting data-driven analysis, mapping current and future-state processes, preparing clear documentation and presentations, and supporting the implementation of continuous improvement and digital initiatives. The Senior Business Analyst works closely with consultants, clients, and technical teams to align operational needs with technology and management systems. The role also involves facilitating workshops, contributing to project plans, and ensuring that recommended changes are adopted and deliver measurable results.
Qualifications

• Strong analytical skills and experience using data to identify trends, issues, and improvement opportunities.
• Expertise in business analysis and business requirements gathering, including stakeholder interviews and documentation.
• Knowledge of business process design, process mapping, and process improvement methodologies.
• Excellent communication skills, with the ability to present complex information clearly to technical and non-technical audiences.
• Experience working with management systems, continuous improvement, or methodologies such as Lean, Six Sigma, or Agile is an asset.
• Background in consulting, operations, or IM/IT environments, preferably supporting public or private sector organizations.
• Bachelor’s degree in business, engineering, information systems, or a related field; advanced education or certifications (e.g., CBAP, PMI-PBA) are an advantage.
• Ability to work collaboratively in a hybrid environment, manage multiple priorities, and build strong relationships with clients and colleagues.