Communications and Training Coordinator – Operational Excellence
- Montreal, QC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- 3 to 5 years of relevant experience, including 1 to 3 years coordinating communications or programs.
- Posting language
- English
- Posted
Original job description
Operational Excellence: the engine behind our performance
Behind every successful BPA project are solid ways of working, high-performing tools and teams that keep building their expertise. That is the mission of the Operational Excellence team: it supports all our offices across Canada to align our practices, evolve our processes and tools, and develop our employees’ skills.
It Leads Two Flagship Programs
Do you enjoy coordinating initiatives that make an impact across an entire organization? Do you have a flair for communications and a passion for promoting programs that help people grow? As Operational Excellence Coordinator, you’ll be at the heart of the action. You’ll coordinate Operational Excellence initiatives, promote our programs internally and externally, and support teams through change, working closely with senior leadership and corporate services.
Your day-to-day impact
Communications
Thank you for your interest in joining our team. Please note that only candidates selected for an interview will be contacted by the Talent team.
Behind every successful BPA project are solid ways of working, high-performing tools and teams that keep building their expertise. That is the mission of the Operational Excellence team: it supports all our offices across Canada to align our practices, evolve our processes and tools, and develop our employees’ skills.
It Leads Two Flagship Programs
- UniversiT, our internal training centre, which helps our teams build their technical and professional skills throughout their careers.
- Our mentorship program, which pairs experienced professionals with developing talent to support knowledge transfer and everyone’s growth.
Do you enjoy coordinating initiatives that make an impact across an entire organization? Do you have a flair for communications and a passion for promoting programs that help people grow? As Operational Excellence Coordinator, you’ll be at the heart of the action. You’ll coordinate Operational Excellence initiatives, promote our programs internally and externally, and support teams through change, working closely with senior leadership and corporate services.
Your day-to-day impact
Communications
- Coordinate the planning and delivery of Operational Excellence internal communications (Teams, SharePoint, newsletters, short videos) in collaboration with the Communications and Marketing team.
- Write clear, engaging, easy-to-understand content that drives buy-in for new processes, tools and ways of working.
- Identify and engage the right stakeholders at the right time, and act as a link between teams, leadership and corporate services.
- Keep the Operational Excellence activity and communications calendar up to date.
- Suggest improvements to how we communicate internally, based on team feedback.
- Help promote UniversiT and the mentorship program externally, with the Talent and Communications and Marketing teams.
- Coordinate the logistics and follow-up of UniversiT and mentorship program activities.
- Act as the go-to person for our learning management system (LMS): upload and structure learning paths, support users and track registrations.
- Keep training and skills development documentation up to date.
- Produce simple tracking and indicators (participation, satisfaction) to measure the impact of training.
- Support the development of external partnerships in technical training.
- Bachelor’s degree in communications, administration, organizational development or a related field.
- 3 to 5 years of relevant experience, including 1 to 3 years coordinating communications or programs.
- Experience in training, change management or internal communications is an asset.
- Full proficiency in French and English, both spoken and written.*
- Good knowledge of Office 365 (Teams, SharePoint, Excel) and comfort with Copilot and AI tools. Knowledge of an LMS and Canva is an asset.
- Strong writing skills, analytical and synthesis skills, and the ability to simplify information and present recommendations to leadership.
- A structured, rigorous approach, influence without authority, a collaborative mindset and a sense of initiative.
- Proficiency in English is required to support our activities across Canada and our collaboration with our teams and external partners in other provinces.
- A culture built on collaboration, knowledge sharing, talent development, and the quality of our work.
- A 37.5-hour workweek with flexible scheduling and the possibility of finishing at noon on Fridays.
- A hybrid work policy that promotes balance between professional and personal life.
- Overtime hours that are recognized and compensated, either through time off in lieu or paid compensation.
- A competitive total compensation package, including a market-driven salary, a comprehensive group insurance plan, and an RRSP program with employer contributions.
- A structured training and professional development program supported by UniversiT, our internal entity dedicated to the technical and personal growth of every employee.
- A structured Mentorship Program that connects early-career professionals with experienced mentors to kick-start your BPA career.
- Cutting-edge technology, including BIM and modern collaborative tools.
- The “Finding Balance” program, which promotes overall well-being, mental health, and sustainable productivity.
Thank you for your interest in joining our team. Please note that only candidates selected for an interview will be contacted by the Talent team.
More about this job
Responsibilities
Coordinate Operational Excellence communications and initiatives, including promoting internal programs and supporting teams through organizational change. Manage training and mentorship program logistics, maintain learning materials and LMS content, and track participation and satisfaction.
Requirements
A bachelor’s degree in communications, administration, organizational development, or a related field and 3 to 5 years of relevant experience are required. Candidates need full spoken and written proficiency in French and English, strong writing and analytical skills, and knowledge of Office 365; LMS and Canva experience are assets.
Skills
- Internal Communications
- Program Coordination
- Training Coordination
- Change Management
- Content Writing
- Stakeholder Engagement
- Learning Management Systems
- Microsoft Teams
- SharePoint
- Excel
- Copilot
- AI Tools
- Canva
- Data Tracking and Reporting
- Analytical and Synthesis Skills
- Influence Without Authority
Benefits
- Flexible Scheduling
- Hybrid Work Policy
- Overtime Compensation
- Group Insurance
- Employer RRSP Contributions
- Training and Professional Development
- Mentorship Program
- Well-Being Program
Visa sponsorship
Not detected in the job text
Categories
- Administrative
- Human Resources
- Education
- Management & Leadership
- Marketing
Keywords
- Operational Excellence
- Internal Communications
- Program Coordination
- Change Management
- Training and Development
- Mentorship
- UniversiT
- Learning Management System
- Microsoft Teams
- SharePoint
- Excel
- Office 365
- Copilot
- Artificial Intelligence Tools
- Canva
- Stakeholder Engagement
- Communications Calendar
- Learning Paths
- Training Logistics
- Participation Tracking
- Satisfaction Measurement
- External Partnerships
- Technical Training
- Knowledge Transfer
- Process Improvement
- Organizational Development