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Added 12 hours ago
J
Senior Commercial Lines CSR - Insurance
JobsMedia.io
St. Catharines, ON
- Full-time
We’re looking for a Senior Commercial Lines CSR in Toronto. This role provides high-level support to the commercial department, ensuring a seamless experience for mid-market clients.
Added 12 hours ago
J
Personal Lines CSR - Underwriting/Service Focus
JobsMedia.io
Markham, ON
- Full-time
We’re working with a respected brokerage in Markham looking to add a Personal Lines CSR with strong underwriting experience to their team. This role is ideal for someone who knows how to…
Added 12 hours ago
J
Personal Line Insurance - Customer Service Representative
JobsMedia.io
Markham, ON
- Full-time
🏠 Personal Line Insurance - CSR | $60-65K + commission
Added 18 hours ago
FH
Rooms Supervisor, INSPIRE Participant - 18 Month Contract
Fairmont Hotels & Resorts
Toronto, ON
- Contract
Impact: Join our CSR, Sustainability, and DEI Committees.
Added 1 day ago
Customer Service Representative - Subaru
The Jim Pattison Auto Group
Winnipeg, MB
…providing administrative support to the repair facility team. The CSR plays a key role in keeping communication clear and customers, technicians, estimators, insurance partners, and…
Added 1 day ago
C
Fashion Advisor
CHANEL
Toronto, ON · HOLT RENF. TORONTO YORKD FA
- Full-time
Time to Recharge – Enjoy generous vacation days, sick leave, CSR (volunteering) days, and even a day off for your birthday!
Added 1 day ago
RP
Temporary Customer Service Representative - Royal Bank Plaza
Reimagined Parking
Toronto, ON
- $19.92 CAD / hour
- Full-time
- Temporary
The Customer Service Representative (CSR) is responsible for delivering exceptional service to monthly parking customers, transient guests, and internal stakeholders. This role handles…
Added 1 day ago
Customer Service Representative
Tree Island Steel
Richmond, BC
We are seeking a Customer Service Representative (CSR) responsible for coordinating and processing customer orders and handling inquiries, complaints, and invoicing issues to meet both…
Added 1 day ago
LS
Customer Service Rep & Office Service Support (10- Month Limited Term)
Law Society of Alberta
Calgary, AB
- Full-time
When assigned to the Contact Centre, responsibilities as the Customer Service Representative (CSR) include providing information, guidance, and available resources to customers. The Contact…
Added 1 day ago
CL
Dispatch/CSR
Charger Logistics Inc.
Brampton, ON
- Full-time
Added 1 day ago
A
Rooms Supervisor, INSPIRE Participant - 18 Month Contract
AccorHotel
Toronto, ON
- Full-time
Impact: Join our CSR, Sustainability, and DEI Committees.
Added 1 day ago
CO
Temporary Customer Experience Representative (up to 2 years)
City of Saint John
Saint John, NB
- Temporary
You could make an ideal Customer Experience Representative! And we are actively seeking a CSR to join our team!
Added 1 day ago
FS
Customer Service Representative
Food Service Solutions Canada
Milton, ON
- Full-time
As the Customer Service Representative (CSR), you are responsible for managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and…
Added 1 day ago
A
Chief Mainframe Architect
Atos
Canada
- Full-time
…Social and Governance (ESG) criteria. Find out more on our CSR…
Added 1 day ago
BW
Customer Service Representative
Bradford White
Halton Hills, ON
- Full-time
Prepare and submit regular CSR, Order and Input/Call reports
Added 1 day ago
Gérant(e) de magasin -ACT
Circle K
Rivière-du-Loup, QC
Ability to supervise and train for the use of equipment, tools and materials listed in the Customer Service Representative (CSR), Lead CSR (LSR) and Store Assistant (SA) job descriptions.
Added 1 day ago
CSR, Vital Statistics (Clerk 3)
The Government of Nova Scotia
Halifax, NS
Added 2 days ago
CO
Temporary Customer Experience Representative (up to 2 years)
City of Saint John
Saint John, NB
- Temporary
You could make an ideal Customer Experience Representative! And we are actively seeking a CSR to join our team!
Added 2 days ago
LT
Project Manager I
LMI Technologies
Burnaby, BC
- Full-time
Familiarity with ISO 9001 / 14001, SR&ED, CSR Reporting and Stage Gate based product development are an asset
Added 2 days ago
REPOST Client Service Representative-Postmortem Technician - AHL
University of Guelph
Guelph, ON
…Postmortem (PM) Laboratory Technician/Client Service Representative (CSR) to contribute to the general operation and functionality of the postmortem suite and to provide front-line client…
Added 2 days ago
T
Marketing Manager
Texcan
Surrey, BC
- Full-time
Added 2 days ago
Lending Associate La Crete (Term Certain 16-18 months)
Agriculture Financial Services Corporation
Fort Vermilion, AB · High Level, AB · La Crête, AB
You will also support the team in the coordination and planning of workflows across the lending group by collaborating with the CSR team, loan compliance and processing and verification.
Added 2 days ago
LT
Customer Service Representative - Part Time - Kamloops
Land Title & Survey Authority of BC (LTSA) / LandSure Systems
Kamloops, BC
- Part-time
Working in a team environment, CSR’s provide a variety of services to internal and external customers of the LTSA in accordance with established policies and procedures. CSR’s provide…
Added 2 days ago
LT
Project Manager I
LMI Technologies
Burnaby, BC
- Full-time
Familiarity with ISO 9001 / 14001, SR&ED, CSR Reporting and Stage Gate based product development are an asset
Added 2 days ago
Inside Sales Representative
Sonepar
Vaughan, ON

Bradford White

Customer Service Representative

Halton Hills, ON, L7G 0A3, Canada

$45,000–$50,000 annually (equivalent to approximately $21.63–$24.04 per hour · Full-time

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Job details

Pay: $45,000–$50,000 annually (equivalent to approximately $21.63–$24.04 per hour
Job type: Full-time
Posting language: English
Posted: Oct 23, 2026

Original job description

Job Summary

The Customer Service Representative role is responsible for providing support to the Sales Team and providing a consistent first point of contact for clients through excellent telephone & email communications skills. Other duties may be assigned as necessary. Integrity, vision, professionalism and passion are key components of this position.

Duties and Responsibilities:

Enter new customer data and update changes to existing accounts in the corporate database.
Receive/Review & Input customer orders into computer system.
Make outbound follow-up calls to existing customers via telephone and e-mail cross-sell and up-sell where product availability is limited.

Communicate with client’s regarding direction, deliverables, and next steps
Record all orders relating to client (excel)
Communicate with internal departments (purchasing, shipping, sales) of the business as necessary
Work closely with the Production and Purchasing to answer any questions they may have concerning current and future orders
Respond to customer inquiries to determine needs, provide recommendations and quotes, and assist customers with the order process. Obtain information for future contact
Develop personal relationships while gaining a clear understanding of customer's business and requirements.
Provides the production team with key account forecasts and communicates changes to facilitate sales and operational planning
Suggests process improvements to enhance quality, efficiency, or communication
Follow up on pending issues/orders
Isolate and identify areas of improvement
Prepare and submit regular CSR, Order and Input/Call reports
Perform all other duties as assigned
Travel as required to key accounts and trade shows
Attend periodic sales training where applicable.
Perform other duties related to customer service as assigned.

Qualifications:

Two-three years of direct work experience in a sales or tele-sales capacity, or an acceptable combination of education and experience.
Demonstrated ability to communication with and assist company’s customers.
Solid experience in pre-call planning, call control, account development, and time management.
Strong problem identification and objection resolution skills.
Able to build and maintain lasting relationships with customers.
Exceptional written and verbal communication skills.
Excellent listening skills.
Self-motivated, with high energy and an engaging level of enthusiasm.
Able to perform basic calculations and mathematical figures.
Ability to work individually and as part of a team.
High level of integrity and work ethic.

Mental effort required to perform the job

Mental attentiveness to listen and understand; resolve issues; interface with customers, colleagues and suppliers. Cognitive effort required in decision-making and understanding the impacts of decisions. Memory recall of data and historical information. Mental and visual concentration for PC/Excel Work. Concentration in a fast-paced deadline-driven environment.

Working Conditions

Primarily works in a pre-assigned work station.

Compensation Range

$45,000–$50,000 annually (equivalent to approximately $21.63–$24.04 per hour

Vacancy Status

Replacement for promoted employee

AI Disclosure

Our recruitment process includes the use of AI-assisted tools to support candidate resume screening. Final hiring decisions are made by human reviewers.

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More about this job

Responsibilities

The role involves managing customer orders, maintaining account data, and providing support to the sales and production teams. It also requires proactive communication with clients to identify needs, provide quotes, and foster long-term business relationships.

Requirements

Candidates must have two to three years of direct experience in sales or tele-sales and possess exceptional communication and problem-solving skills. Proficiency in data entry, time management, and the ability to work effectively within a team are essential.

Skills

Customer Service
Sales Support
Data Entry
Order Processing
Cross-selling
Up-selling
Relationship Management
Communication
Problem Identification
Objection Resolution
Time Management
Excel
Reporting
Forecasting
Active Listening
Mathematical Calculation

Visa sponsorship

Not detected in the job text

Keywords

Customer Service Representative
Sales
Tele-sales
Account Management
Data Entry
Order Management
Cross-sell
Up-sell
Excel
Reporting
Forecasting
Production Planning
Purchasing
Shipping
Pre-call Planning
Call Control
Time Management
Problem Resolution
Relationship Building
Trade Shows
Sales Training
Database Management
Communication Skills
Mathematical Skills
Operational Planning
Process Improvement
Client Relations
Corporate Database
Deliverables
Business Requirements

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