OnBase Administrator

Work Style: Hybrid (3 days in office)

Location city(s): London, Toronto or Winnipeg

Anticipated Start Date: 4 weeks from the official offer day

End Date: 1 year

Role Title: OnBase Administrator

Any specific tools/skillset: strong, hands-on L3 OnBase administration experience.

Required Qualifications

• 7+ years of hands-on OnBase administration experience.
• Extensive experience supporting OnBase 16, 17, and newer versions.
• Strong knowledge of:
• Workflow
• WorkView
• Unity Forms
• EIS
• Application Enabler
• Unity Client
• Web Client
• Reporting Dashboards
• Document Composition
• Experience supporting:
• Microsoft SQL Server
• Windows Server
• IIS
• Timer Servers
• Microsoft BizTalk
• Experience with:
• OnBase APIs
• REST APIs
• C#
• .NET
• Web Services
• Strong troubleshooting and production support experience.
• Experience supporting business-critical enterprise applications in a KTLO environment.

Preferred Qualifications

• Hyland OnBase Administrator Certification.
• Experience supporting highly customized legacy OnBase environments.
• Experience performing OnBase upgrades and migrations.
• Experience in regulated enterprise environments.

Success Measures

• Maintain platform stability and availability.
• Reduce recurring production incidents.
• Resolve support tickets within SLA.
• Improve platform performance and reliability.
• Ensure timely resolution of defects and integration issues.

Role profile description:

We are seeking an experienced OnBase Administrator to provide operational support, maintenance, stabilization, and administration of a mature OnBase platform. The environment includes legacy OnBase versions (v17) and associated infrastructure components. This is a highly hands-on role focused on production support, incident resolution, platform stability, performance tuning, maintenance, and defect remediation.

Key Responsibilities

OnBase Administration & Support

• Administer and support OnBase production and non-production environments.
• Troubleshoot and resolve application, workflow, and user issues.
• Perform platform configuration, maintenance, and patching.
• Support upgrades, environment refreshes, and DR activities.
• Monitor platform health, performance, and availability.
• Maintain security, user access, and system configurations.

OnBase Components

• Support OnBase Application Servers.
• Support Web Server and Unity Client environments.
• Administer Workflow, WorkView, and Unity Forms.
• Support EIS and integration components.
• Support Document Composition and Reporting Dashboards.
• Support Capture, COLD/DIP, and scanning solutions.

Infrastructure Support

• Troubleshoot Windows Server and IIS issues.
• Support OnBase Timer Servers and associated services.
• Work with infrastructure teams on server, storage, and network issues.
• Support service accounts, certificates, and environment configurations.
• Investigate and resolve performance and stability issues.

SQL Server Support

• Troubleshoot OnBase database-related issues.
• Analyze query and application performance.
• Support database maintenance and upgrades.
• Work with DBAs on tuning and issue resolution.

Integrations & APIs

• Support OnBase integrations with internal and external applications.
• Troubleshoot API, web service, and middleware issues.
• Support Microsoft BizTalk integrations and message processing.
• Perform enhancements and bug fixes to existing integrations.
• Maintain integration documentation and configurations.

Development & Defect Resolution

• Implement configuration changes and minor enhancements.
• Develop and support Workflow and WorkView solutions.
• Perform root cause analysis and defect remediation.
• Support production releases and deployment activities.
• Develop fixes for application and integration issues.

Performance & Stability

• Analyze and resolve OnBase application, infrastructure, and database performance issues to improve platform stability and reliability.
• Monitor and optimize OnBase components, including Application Servers, Web Servers, Timer Servers, workflows, integrations, and SQL Server performance.
• Identify root causes of recurring issues and implement performance tuning, remediation, and continuous improvement initiatives to reduce incidents and enhance overall platform health.