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Brainhunter Systems Ltd

Technology Delivery Lead

Toronto, ON, Canada

Contract

Apply About employer

Applications open in a new tab.

Job details

Job type: Contract
Apply by: Nov 7, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

Description:

Work Style: Hybrid (3 days in office)

Location city: Toronto or London

Anticipated Start Date: 4 weeks from the official offer day

End Date: 12 months duration

Hours per week: 37.5

Potential convert to permanent: Yes

Contractor to work extra time or on-call: No

Role Title: Technology Delivery Lead

Reliability Clearance required: No

Any specific tools/skillset:

Strong leadership and vision for business technology coordination and driving commitment to delivery.
Post-secondary degree/diploma in business or computer science or equivalent experience.
A minimum of 6 to 9 years’ industry related experience supporting technology platforms and delivering projects/products to enable businesses capabilities in the group customer and/or individual customer and advisory network department
Agile Leadership experience in a technology environment
A Change Leader with experience in driving a high-performance culture and advocating the culture changes within the business unit.
Excellent leadership skills with the ability to hire, inspire, train/develop, performance manage and drive high employee engagement
Ability to deal with ambiguity and flexibility of approach
Strong relationship building and influencing skills
Excellent written and verbal communication skills to prepare communications and interact effectively with all levels, technical and non-technical within the organization.
Demonstrated experience in challenging the status quo and identifying areas of operational improvement (example: people, process, technology).
Preference and experience working in a complex environment that rapidly evolving, and ambiguous with high expectations for excellence and achievement
Able to be "hands-on" with support, but also have a strategic / business mindset
Experience of working with Agile/DevOps methodology is desirable
Experience with ServiceNow platform and ITIL Certification considered strong assets

Role profile description:

The Technology Delivery Lead is a customer first individual accountable for the execution of their projects and initiatives. The role covers all aspects of the software development lifecycle. Success is measured by the team’s collective ability to generate positive results for Canada Life’s business and client objectives. This role will build a partnership with stakeholders in the Business and/or IS units to evolve (imagine new solutions), optimise (increase the impact of existing applications) and stabilise (resolve issues or escalated concerns).

The role will lead a high performing and engaged team that supports continuous improvement and growth initiatives.

What you will do

Customer Relationship Management

Build and maintain senior level relationships with leaders across multiple groups in the organization, for the purpose of influencing technology directions and promoting effective collaboration
Collaborates with multiple business unit leaders across divisions to anticipate and respond to customer inquiries about technology capabilities and service expectations
Ensure leaders and team members work together to drive performance and that high expectations are delivered within the values of the organization

People Leadership

You will lead a cross functional delivery team within a complex a technology environment for Digital as we support our business partners.
Create goal clarity, role and accountability clarity, and provide direction on decision rights and accountabilities
Lead a team to meet and exceed market-leading service standards for application support, production and maintenance, and technology services delivery, while ensuring high performance and engagement
Identify opportunities (processes, training, systems) to retain and transition knowledge to enhance individual and team effectiveness

Delivery, Adoption, Operations & Support

Consult with architects and business leaders on the best strategy and options to meet client and business objectives. Implement, maintain and enhance applications and technology.
Ensure applications availability and resources are aligned with current and future support needs through the development of roadmaps and use of metrics.
Monitor applications for health and security concerns to evolve the roadmap
Responsible for ensuring delivery of all aspects of application support, with recommendations on maintenance of application health and effectiveness based on assessments
Keep current on industry technology direction and best practices
Contribute to the annual business planning process by providing a financial view of application support

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More about this job

Responsibilities

Lead a cross-functional technology delivery team, manage stakeholder relationships, and oversee projects and initiatives across the software development lifecycle. Ensure applications are supported, maintained, secure, and aligned with business needs through effective roadmaps, operational improvements, and team development.

Requirements

Requires a post-secondary degree or diploma in business or computer science, or equivalent experience, and 6 to 9 years of relevant industry experience. Candidates should bring technology leadership, Agile delivery and change leadership experience, strong communication and relationship-building skills, and the ability to lead teams in complex environments; ServiceNow and ITIL are strong assets.

Skills

Technology Delivery
Agile Leadership
People Leadership
Project Delivery
Application Support
Stakeholder Management
Relationship Building
Change Leadership
Team Development
Operational Improvement
Application Maintenance
Roadmap Development
ServiceNow
ITIL
Agile/DevOps

Visa sponsorship

Not detected in the job text

Keywords

Technology Delivery
Agile Leadership
Agile Methodology
DevOps
ServiceNow
ITIL Certification
Application Support
Application Maintenance
Technology Platforms
Project Delivery
Product Delivery
Change Leadership
People Leadership
Stakeholder Management
Operational Improvement
Business Technology Coordination
Roadmaps
Application Health
Application Security
Production Support
Knowledge Transfer
Service Standards
Business Planning
Digital

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