Jobs in Canada

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Added 9 mins ago
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Internal Assurance Partner, Client Focus Centre
ATB
Calgary, AB · Edmonton, AB
- Full-time
As ATB’s next Internal Assurance Partner, you will be responsible to plan and conduct assurance and advisory engagements to assess whether key controls are in place to mitigate risk and…
Added 9 mins ago
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Personal Banking Advisor - Camrose
ATB
Camrose, AB
- Full-time
At ATB Financial, we’re more than just a bank; we’re a catalyst for financial well-being and a partner in realizing Albertans’ aspirations. We’re seeking a dynamic Personal Banking Advisor…
Added 9 mins ago
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Graduate Mechanical Engineer
Worley
Calgary, AB · Edmonton, AB · Vancouver, BC
- Full-time
Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their…
Added 9 mins ago
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Responsable de comptes stratégiques - Secteur minier / Strategic Account Executive - Mining
Microsoft
Montreal, QC
- Full-time
You will partner with senior business and technology leaders, working across Microsoft’s sales, technical and partner ecosystem to deliver innovative solutions that support the customer's…
Added 23 mins ago
WI
Civil Engineer
WSP in Canada
Kingston, ON
- Full-time
As one of the world’s leading professional services firms, we partner with clients across transportation, infrastructure, environment, buildings, energy, water, mining and metals. We pair…
Added 23 mins ago
ES
Building Operator - Toronto
Equans Services Canada & US
Toronto, ON
- Full-time
Active in Canada and the United States for more than 30 years, Equans Services is the partner of businesses, industries and institutions that want to move towards more connected buildings,…
Added 23 mins ago
SP
Associate Financial Advisor
SafeBridge Private Wealth
Toronto, ON
- Full-time
…ambitions. With a growing portfolio of complex, multigenerational client relationships, we are expanding our team to support the Managing Partner and his established roster of legacy…
Added 23 mins ago
SG
Account Manager - Existing Installations
Schindler Group
Hamilton, ON
- $62,000 to $80,000 CAD / year
- Full-time
Customer Account Management: Build and manage favorable client relationships within a designated sales territory to secure and renew service agreements. Handle customer commercial inquiries…
Added 23 mins ago
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R&D Tax Client Delivery Manager
Boast
Montreal, QC
- Full-time
As a Client Delivery Manager, you’ll lead the successful delivery of R&D tax credit claims for a portfolio of companies across Canada and the U.S.
Added 23 mins ago
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District Manager
Sunlife Québec
Trois-Rivières, QC · Greater Trois-Rivieres Metropolitan Area
- Full-time
…Leadership team, while generating business results and the overall Client experience within the District. You will report to the Regional Vice President and collaborate with the regional…
Added 23 mins ago
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Protocol Developer
Survalent
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Good understanding of TCP/IP, UDP, TLS, client/server architectures, sockets, network troubleshooting, and communication reliability.
Added 23 mins ago
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Organizational Design Consultant
Community Living BC
Vancouver, BC
- Full-time
Partner with People Leaders and People Services Client Partners to understand organizational challenges, strategic priorities, service delivery requirements, and workforce needs.
Added 23 mins ago
TM
Associate Private Wealth Advisor
The Mirillion Group
Vancouver, BC
- $110,000 to $160,000 CAD / year
- Full-time
Associate roles at most firms mean years of reports and admin before you are trusted in front of a client. This team takes a different approach. You will learn alongside the founder and…
Added 23 mins ago
TM
Senior Wealth Partner/Advisor
The Mirillion Group
Vancouver, BC
- $175,000 to $225,000 CAD / year
- Full-time
Senior Private Wealth Partner/Advisor | Vancouver, BC
Added 23 mins ago
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Sales Representative
FWS
Vancouver, BC
- Full-time
…qualify new project opportunities, and position FWS as a trusted partner for industrial construction and maintenance services. Your goal will be to grow the sales pipeline, increase…
Added 23 mins ago
NB
Cash Management, Services Officer - National Client Group
National Bank of Canada
Calgary, AB
- Full-time
Client Group, Western Canada, you will serve as a key partner to Treasury
Added 23 mins ago
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Senior Representative, CX Strategy Activation
Toronto Pearson International Airport
Toronto, ON
- Full-time
Partner with business units to address issues identified through PAX and ASQ results and monitor progress against agreed actions.
Added 23 mins ago
WI
Lead Mechanical Engineer, Resources
WSP in Canada
Calgary, AB
- Full-time
Added 23 mins ago
NB
Regional Administrative Manager
National Bank of Canada
Calgary, AB
- Full-time
Required skills: Client-focused, Critical Thinking, Decision Making, Diversity & Inclusion, Emotional Intelligence, Learning Agility, Managerial Courage, Mobilization, Partner Development,…
Added 23 mins ago
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Translator Banking Sector
TRSB Inc.
Montreal, QC
- Full-time
…move markets. TRSB is a fast-growing, tech-enabled language partner serving enterprise clients across industries and…
Added 23 mins ago
ES
Facility Manager - Toronto
Equans Services Canada & US
Toronto, ON
- Full-time
Active in Canada and the United States for more than 30 years, Equans Services is the partner of businesses, industries and institutions that want to move towards more connected buildings,…
Added 23 mins ago
ES
Mobilization & P3 Strategy Manager - Toronto
Equans Services Canada & US
Toronto, ON
- Full-time
Active in Canada and the United States for more than 30 years, Equans Services is the partner of businesses, industries and institutions that want to move towards more connected buildings,…
Added 23 mins ago
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Team Lead, Service Operations
Aggreko
Toronto, ON
- Full-time
…success by ensuring seamless project execution, fostering strong client partnerships, and championing service excellence across the organization. Serving as the key link between customers…
Added 23 mins ago
DC
Team Leader, Construction Services
Defence Construction Canada
Halifax, NS
- Full-time
…responsibilities for the team. The incumbent also manages the Client-Partner relationship. The incumbent develops creative solutions and ensures the team is focused on collaboration, and…
Added 23 mins ago
ES
Building Operator (Night shift) - Richmond Hill, ON
Equans Services Canada & US
Toronto, ON
- Full-time
Active in Canada and the United States for more than 30 years, Equans Services is the partner of businesses, industries and institutions that want to move towards more connected buildings,…

Brainpower360

Customer Support Specialist - Home Energy/Solar

Montreal, QC, Canada

$70,000 to $100,000 CAD / year · Full-time

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Job details

Pay: $70,000 to $100,000 CAD / year
Job type: Full-time
Apply by: Nov 28, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Main Responsibilities

Ensure exceptional customer satisfaction with accuracy and professionalism while responding to customer inquiries by phone, email, or live chat
Understand the customer’s setup and diagnose configuration or product issues
Client engagement - help customers manage their products; focus on each customer experience and make every interaction meaningful
Meet Customer Support SLAs for response time by email, chat and telephone
Level 1 Problem solving - assist customers through basic troubleshooting to get to resolution
Level 2 coordination – When required, escalate internally to obtain remote level 2 support and/or on-site field support
Update our internal CRM and knowledge base with information about customer discussions and any technical issues and resolution
Monitor customer complaints across all channels and proactively reach out to resolve them
Gather customer feedback and share it with our internal teams
Provide timely and accurate information in response to order status and service knowledge requests
Provide timely feedback to the company regarding service failures or customer concerns
Partner with the Sales and Field Operations teams to meet and exceed customer service expectations
Fill gaps in customer profiles by asking questions, building rapport and engaging with each inquiry

Requirements:

Must be fluent in French and English in all verbal and written communication
Must be self-motivated and able to work with minimal supervision
Ability to multi-task by navigating various systems while communicating with customers
Ability to ensure customer issues are handled appropriately, escalating when necessary

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More about this job

Responsibilities

Respond to customer inquiries across phone, email, and live chat; diagnose basic product or configuration issues; and coordinate escalations for advanced or on-site support. Maintain customer records and knowledge resources, resolve complaints, share feedback and service concerns internally, and collaborate with Sales and Field Operations to deliver a strong customer experience.

Requirements

Fluency in spoken and written French and English is required. Candidates must be self-motivated, able to work with minimal supervision and navigate multiple systems while communicating with customers, and able to resolve or appropriately escalate customer issues.

Skills

Customer Support
Customer Satisfaction
Phone, Email, And Live Chat Support
Customer Engagement
Troubleshooting
Problem Solving
Issue Escalation
CRM Documentation
Knowledge Base Management
Complaint Resolution
Customer Feedback
Order Status Support
Cross-Functional Collaboration
Multitasking
French Communication
English Communication

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Home Energy
Solar
Customer Satisfaction
Phone Support
Email Support
Live Chat
Product Configuration
Troubleshooting
Level 1 Support
Level 2 Support
Remote Support
Field Support
CRM
Knowledge Base
Customer Complaints
Customer Feedback
Order Status
Service-Level Agreements
Sales Collaboration
Field Operations
French
English

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