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Added 9 hours ago
AE
People & Culture Generalist
Arc'teryx Equipment
New Westminster, BC
- Full-time
Maintaining accurate employee data and supporting the effective use of people systems including Workday, ADP WFN, Lever, and other platforms to ensure data integrity and reporting accuracy
Added 9 hours ago
DW
Administrative Coordinator
Dying With Dignity Canada
Toronto, ON
- Full-time
Support IT and information systems implementation, including updates, issue resolution, onboarding, and training
Added 9 hours ago
H
Payment Processing Specialist
HireTalent
Montreal, QC · Greater Montreal Metropolitan Area
- Contract
Knowledgeable of International wires transfers, SWIFT and local clearing systems.
Added 9 hours ago
UH
Senior Director, Clinical Trials Performance & Head of Operations, SPHERE CRO
Unity Health Toronto
Toronto, ON
- Full-time
…discoveries that improve patient care and strengthen health systems. With internationally recognized strengths across clinical, scientific, and population health research, Unity Health is…
Added 9 hours ago
S
Testing Specialist
SynergyLoft
Vancouver, BC
- Contract
…upgrades, and improvements including integrations with related systems. This role ensures the quality and reliability of ERP systems by collaborating with a team of testers and…
Added 9 hours ago
HO
Senior AI Engineer
Hydro One
Toronto, ON
- $90 to $110 CAD / hour
- Contract
We are looking for a Senior AI / Generative AI Engineer to design, build, and scale production-grade AI systems and intelligent agents, integrating advanced AI capabilities into enterprise…
Added 9 hours ago
VR
HVAC Team – Sheet Metal Journeyman
Valley Refrigeration and Air Conditioning Ltd.
Moncton, NB · Greater Moncton Metropolitan Area
- Internship
…installation, and repair of sheet metal products and HVAC duct systems, managing crews and enforcing safety and quality standards. You will also be responsible for promoting the continued…
Added 9 hours ago
CH
Family and Natural Supports Counsellor
Covenant House Toronto
Toronto, ON
- Full-time
…providing integrated services of family and individual counselling, systems navigation support, and outreach and engagement activities to youth in the city’s shelter…
Added 9 hours ago
E
Human Resources Business Partner - Eurofins Environment Testing Western Canada, Inc.
Eurofins
AB · Edmonton, AB
- Full-time
Proficiency with Microsoft 365 and comfort working with HR systems, data and reporting tools;
Added 9 hours ago
VR
HVAC Team – Sheet Metal Site Supervisor
Valley Refrigeration and Air Conditioning Ltd.
NB · New Brunswick, Canada
- Internship
…installation, and repair of sheet metal products and HVAC duct systems, managing crews and enforcing safety and quality standards. You will also be responsible for promoting the continued…
Added 9 hours ago
CC
Machine Operator (Day Shift)
Carlisle Construction Materials
Crossfield, AB
- Full-time
We deliver roofing, insulation, waterproofing, and architectural systems for commercial and residential projects using a focus on innovation and continuous improvement to solve today’s…
Added 9 hours ago
BC
Amazon Connect Developer
BrainRidge Consulting
Moncton, NB
- Full-time
…grow, we are seeking a motivated and experienced Amazon Connect…
Added 9 hours ago
BC
Senior Java Developer
BrainRidge Consulting
Moncton, NB
- Full-time
…grow, we are seeking a motivated and experienced Senior Java…
Added 9 hours ago
B
(CONTRACT) Sr Professional - Engineering - Structures and Systems Installation Integrator
Bombardier
Dorval, QC
- Contract
Sr Professional - Engineering - Structures and Systems Installation Integrator
Added 9 hours ago
KI
Payment Analyst
KYYBA Inc
Montreal, QC
- Contract
Knowledgeable of International wires transfers, SWIFT and local clearing systems.
Added 9 hours ago
AT
Program Manager – Aerospace Manufacturing
Avion Technologies, Inc.
Mississauga, ON
- Full-time
Maintain accurate program records within ERP/MRP systems.
Added 9 hours ago
O
Sr. Travel Project Manager
OpenText
Waterloo, ON
- Full-time
…qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable…
Added 9 hours ago
TV
Electrochemical Technical Lead
TandemLaunch Ventures Studio & Funds
Montreal, QC
- Full-time
Added 9 hours ago
J
Accounts Payable Specialist
Jamesway
Cambridge, ON
- $60,000 to $65,000 CAD / year
- Full-time
Hands-on experience with ERP systems (SAP experience an asset).
Added 9 hours ago
E
SAP Solution Manager
emergiTEL
Toronto, ON · North York, ON
- Full-time
Bachelor's degree in Business, Information Systems, Engineering, or a related field.
Added 9 hours ago
SC
Développeur Java intermédiaire
SII Canada
Montreal, QC
- Full-time
Analyze, estimate, and participate in the development of user stories within a trading systems and financial markets environment.
Added 9 hours ago
TI
Director of Operations
TuxMat Inc.
Richmond Hill, ON
- Full-time
Improve operational processes, systems and controls as the business grows.
Added 9 hours ago
E(
Automated Visual Inspection & Instrumentation Specialist – Pharmaceutical Manufacturing
Efor (formerly PharmEng Technology)
Montreal, QC
- Full-time
…technical expert to own its automated visual inspection (AVI) systems and related…
Added 9 hours ago
ST
System Operation & Maintenance Coordinator
Scarborough Transit Connect
Toronto, ON · Scarborough, ON
- Full-time
…deliver the Scarborough Subway Extension – Stations, Rail and Systems (SSE-SRS) package. The Scarborough Subway Extension will bring the TTC’s Line 2 subway service nearly eight kilometers…
Added 9 hours ago
ST
Surveyor - Tunnel
Scarborough Transit Connect
Toronto, ON · Scarborough, ON
- Full-time
…deliver the Scarborough Subway Extension – Stations, Rail and Systems (SSE-SRS) package. The Scarborough Subway Extension will bring the TTC’s Line 2 subway service nearly eight kilometers…

BrainRidge Consulting

Amazon Connect Developer

Moncton, NB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Location: Maritimes (New Brunswick, Prince Edward Island, Nova Scotia) (Hybrid)

About BrainRidge

BrainRidge Consulting is a premium FinTech Technology Consulting firm with the energy of a startup and experience of an enterprise. With a mission to empower financial institutions and organizations to thrive in the digital age, we provide cutting-edge technology solutions and strategic guidance to drive innovation and growth. As we continue to grow, we are seeking a motivated and experienced Amazon Connect Developer.

Role Overview

We are seeking a hands-on Amazon Connect Developer to design, build, and scale cloud contact centre solutions on Amazon Connect for our financial services clients. You'll work with client stakeholders, architects, and delivery teams to turn customer engagement goals into contact flows, integrations, and agent experiences that perform reliably in production. This role suits someone who enjoys working where AWS development, contact centre technology, and customer experience design meet. Our Maritimes office is located in Moncton, New Brunswick. This role offers a flexible hybrid arrangement, with occasional in-office days as needed.

Key Responsibilities

Design, build, and maintain contact flows, IVRs, and voice and chat experiences tailored to client customer journeys.
Develop Lambda-based integrations and customizations using the Amazon Connect APIs.
Build outbound campaigns and use Customer Profiles to create a unified, personalized view of each customer.
Build custom applications and embed workflows into the Amazon Connect Agent Workspace.
Connect Amazon Connect to CRMs, ticketing systems, and core business applications through AppIntegrations.
Implement Contact Lens for real-time and post-contact analytics, sentiment analysis, and quality management.
Implement caller authentication and fraud prevention controls suited to regulated environments.
Deliver omnichannel support that gives customers a consistent experience across voice, chat, and digital channels.
Provision, configure, and scale Amazon Connect instances in line with AWS best practices.
Test, deploy, and support solutions in production, and troubleshoot issues across flows, integrations, and agent applications.

Qualifications

Hands-on experience developing on Amazon Connect within AWS.
Proficiency in JavaScript, Node.js, or Python for API integrations and Lambda development.
Solid understanding of AWS services and cloud architecture principles.
Experience delivering in Agile teams and collaborating across business and technical groups.
Strong working knowledge of the Amazon Connect APIs, Customer Profiles, outbound campaigns, and Agent Workspace development.
Experience with AppIntegrations, Contact Lens, and caller authentication.
Experience in banking, insurance, or other regulated financial services environments, and consulting or client-facing delivery experience, is an asset.
Exposure to generative AI in the contact centre (Amazon Q in Connect, Amazon Lex, or Amazon Bedrock) and AWS certifications (e.g., Solutions Architect, Developer) are an asset.
Strong communication skills and the ability to turn business requirements into scalable technical solutions.

Our Commitment

At BrainRidge Consulting, we value and prioritize diversity, equity, and inclusion. We believe that a diverse and inclusive workplace leads to a more innovative and productive team. We welcome applicants of all backgrounds and are committed to providing a safe, fair, and welcoming environment where everyone feels valued and respected. If you require accommodations during the hiring process, please let us know.

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More about this job

Responsibilities

Design, build, and support Amazon Connect contact flows, omnichannel experiences, integrations, agent applications, outbound campaigns, and analytics for financial services clients. Configure and scale AWS solutions, implement authentication and fraud controls, and test, deploy, and troubleshoot production systems.

Requirements

Candidates need hands-on Amazon Connect and AWS development experience, proficiency in JavaScript, Node.js, or Python, and knowledge of AWS architecture and Amazon Connect capabilities. Agile collaboration and strong communication skills are required; financial services, client-facing delivery, generative AI exposure, and AWS certifications are assets.

Skills

Amazon Connect Development
AWS
JavaScript
Node.js
Python
AWS Lambda
Amazon Connect APIs
Contact Flow and IVR Development
Customer Profiles
Outbound Campaigns
Agent Workspace Development
AppIntegrations
Contact Lens
Caller Authentication
Cloud Architecture
Agile Delivery

Visa sponsorship

Not detected in the job text

Keywords

Amazon Connect
AWS
AWS Lambda
JavaScript
Node.js
Python
Amazon Connect APIs
Contact Flows
IVR
Customer Profiles
Outbound Campaigns
Agent Workspace
AppIntegrations
Contact Lens
Sentiment Analysis
Quality Management
Caller Authentication
Fraud Prevention
Omnichannel Support
Cloud Architecture
Agile
Financial Services
Banking
Insurance
Amazon Q in Connect
Amazon Lex
Amazon Bedrock
AWS Developer Certification
CRM Integration

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