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Added 26 mins ago
AC
Représentant Des Comptes Clients
Aston Carter
Longueuil, QC
- Full-time
Le représentant au service des comptes clients est responsable dun portefeuille de clients internationaux dont les pièces entrent à lusine pour réparation. Il ou elle agit comme…
Added 26 mins ago
AC
Représentant Des Comptes Clients
Aston Carter
Montreal, QC
- Full-time
Le représentant au service des comptes clients est responsable dun portefeuille de clients internationaux dont les pièces entrent à lusine pour réparation. Il ou elle agit comme…
Added 14 hours ago
PH
Translation Services Coordinator
Public Health Ontario
Toronto, ON
- Full-time
Sous la direction du Responsable d’équipe, Développement de la Production et Publication, soutenir la mise en œuvre et l'application de la politique et de la stratégie sur les services en…
Added 18 hours ago
Executive Support & Workplace Experience Coordinator | Coordonnateur·trice – Soutien exécutif et expérience au travail
Alveole
Montreal, QC
Keeping projects moving by tracking commitments, following up on action items, drafting communications, and connecting the dots across teams.
Added 23 hours ago
AC
Représentant De Compte
Aston Carter
Longueuil, QC
- $32 to $40 CAD / hour
- Contract
Le représentant au service des comptes clients est responsable dun portefeuille de clients internationaux dont les pièces entrent à lusine pour réparation. Il ou elle agit comme…
Added 1 day ago
AC
Représentant De Compte
Aston Carter
Longueuil, QC
- Full-time
Le représentant au service des comptes clients est responsable dun portefeuille de clients internationaux dont les pièces entrent à lusine pour réparation. Il ou elle agit comme…
Added 1 day ago
FC
Infrastructure Specialist
Frontline Consulting Services (FCS) Inc
Montreal, QC
- Contract
Le titulaire sera responsable du soutien quotidien des infrastructures TI, de la résolution d'incidents complexes et du maintien des services technologiques essentiels aux opérations. Il…
Added 1 day ago
C
Senior Manager, Program Development
Catalyste+
Toronto, ON
- Full-time
Collaborates with the Program and Communications teams to ensure messaging about technical areas is clear, streamlined and aligned across the organization
Added 1 day ago
F
Recruteur(e) bilingue / Bilingual Recruiter
FYidoctors
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Dans un premier temps, vous serez principalement responsable du recrutement d’opticiens et d’opticiennes partout au Canada ainsi que du recrutement pour notre emplacement de Delta. Les…
Added 1 day ago
CS
Marketing & Campaigns Specialist | Spécialiste, marketing et campagnes
Canadian Ski Instructors' Alliance / Alliance des moniteurs de ski du Canada
Canada
- $54,650 to $68,310 CAD / year
- Full-time
Un contributeur individuel expérimenté qui mène les campagnes nationales de l’idée aux résultats. Vous serez responsable de nos technologies de marketing (HubSpot), de nos canaux numériques…
Added 1 day ago
NE
Administrative Assistant #26-74
North Eastern Ontario Family and Children's Services (NEOFACS)
Kapuskasing, ON
- $45,073 to $53,691 CAD / year
- Full-time
En tant que membre de l'équipe administrative, vous serez responsable d'offrir des services de soutien administratifs et de bureau à l’Agence et à ses programmes. Votre responsabilité…
Added 1 day ago
AI
RESPONSABLE DES RÉSEAUX SOCIAUX ET ÉVÉNEMENTS
Amylior Inc.
Vaudreuil-Dorion, QC
- Full-time
Le responsable des réseaux sociaux et événements joue un rôle clé dans le développement de la visibilité, de la notoriété et de l’engagement envers la marque Amylior. Il est responsable de…
Added 1 day ago
CI
Autonomy Systems Engineering Specialist / Spécialiste en ingénierie des systèmes d’autonomie
Caterpillar Inc.
Laval, QC
- Full-time
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and…
Added 1 day ago
HA
PROGRAMMEUR.E EN AUTOMATISATION ET PM - ÉLECTRIQUE /AUTOMATION PROGRAMMER AND PM - ELECTRICAL
Haag, a Salas O'Brien Company
Montreal, QC
- Full-time
…pratique nos valeurs au quotidien : inspirer, réaliser et créer des liens en tant que co-acteurs de notre succès, tout en mettant l’accent sur un avenir…
Added 1 day ago
MS
Consultant Conversion - Tech Admin Office II, NEX : Job Level - Associate
Morgan Stanley
Montreal, QC
- Full-time
…bureau grâce à la coordination administrative, l’intégration des nouvelles recrues, les communications, les rapports et les initiatives liées à l’expérience en milieu de…
Added 1 day ago
V
Recruteur(e) bilingue / Bilingual Recruiter
Visique
Montreal, QC
- Full-time
Dans un premier temps, vous serez principalement responsable du recrutement d’opticiens et d’opticiennes partout au Canada ainsi que du recrutement pour notre emplacement de Delta. Les…
Added 1 day ago
CM
Vidéaste / Videographer
CF Montréal
Montreal, QC
- Full-time
La personne titulaire du poste est responsable de la captation et du montage de contenus vidéo pour le CF Montréal, en plus de contribuer activement au développement de contenu pour le…
Added 1 day ago
FH
Spécialiste marketing
Fuze HR Solutions
Montreal, QC · Greater Montreal Metropolitan Area
- $70,000 to $85,000 CAD / year
- Full-time
Au sein d'une PME en pleine expansion, vous serez la personne responsable des initiatives marketing et de la présence numérique de l'entreprise. Vous aurez l'opportunité de mettre vos idées…
Added 1 day ago
M
Analyste de Soutien Bilingue
McKesson
Montreal, QC
- Full-time
L’analyste de soutien est responsable du dépannage et de la résolution des problèmes reliés aux échecs mécaniques, aux échecs et / ou pannes de matériels informatiques, aux pannes de…
Added 1 day ago
I
Développeur(-euse) logiciel sénior, Ingénierie de production
Intrado
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Intrado se consacre à sauver des vies et à protéger les communautés, en les aidant à se préparer, à répondre et à se remettre des événements critiques. Notre entreprise de pointe s’efforce…
Added 1 day ago
Spécialiste Principal de la Formation / Sr. Training Specialist - Bilingual
MCAP
Calgary, AB · Vancouver, BC · Toronto, ON · Waterloo, ON · Montreal, QC
Le titulaire de ce poste est responsable de la planification, de l’organisation, de la conception et de la mise en œuvre de diverses solutions de formation des employés conçues pour…
Added 1 day ago
K
Project Manager (Netsuite, Salesforce CPQ) - FTC until end of June 2027
Keyloop
Montreal, QC
- Contract
Responsable de la gestion du déploiement régional de Salesforce CPQ et de l’ERP NetSuite, dans le cadre d’une mise en œuvre Lead to Cash à l’échelle de l’entreprise, basée à Montréal, au…
Added 1 day ago
PF
Gestionnaire senior·e de la réussite client | Senior Customer Success Manager
Power Factors
Remote, Canada
- Remote
Le ou la Gestionnaire senior·e de la réussite client agit à titre de conseiller·ère de confiance et de responsable commercial·e pour un portefeuille de comptes stratégiques chez Power…
Added 1 day ago
PF
Gestionnaire senior·e de la réussite client | Senior Customer Success Manager
Power Factors
Montreal, QC
- Full-time
Le ou la Gestionnaire senior·e de la réussite client agit à titre de conseiller·ère de confiance et de responsable commercial·e pour un portefeuille de comptes stratégiques chez Power…
Added 2 days ago
A
Coordonnateur, opérations marketing/Coordinator, Marketing Operations
Apotex
Montreal, QC
- $62,853.93 to $87,995.5 CAD / year
…le siège est au Canada. Nous améliorons l'accès quotidien à des médicaments et à des produits de santé innovants et abordables pour des millions de personnes dans le monde, grâce à un vaste…

Brambles

Customer Experience Associate

Mississauga, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English · French
Posted: Oct 7, 2026

Original job description

English section of this bilingual listing.

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

Are you ready to take on a dynamic role that puts you at the heart of customer success? As a Customer Experience Associate at CHEP Canada, you’ll be the primary point of contact for thousands of accounts, ensuring seamless supply chain operations and delivering exceptional service. This position combines problem-solving, collaboration, and strategic thinking as you guide customers through solutions, resolve complex inquiries, and drive continuous improvement. If you’re passionate about creating outstanding customer experiences and thrive in a fast-paced environment, this is your opportunity to make an impact!

Key Responsibilities May Include:

Lead the resolution of complex and critical customer inquiries, delivering first-level support and guiding customers through service solutions, system navigation, and business processes.
Collaborate with internal stakeholders (e.g., Key Account Management, Finance, Operations) to troubleshoot and resolve customer issues, conducting root cause analysis and implementing long-term corrective actions.
Oversee the resolution of billing disputes and discrepancies, ensuring accuracy in ERP systems and clear communication of outcomes to customers.
Monitor customer account performance, utilizing control and financial reports to identify discrepancies, trends, and opportunities for process optimization.
Maintain accurate customer records and service-related data within CRM systems, ensuring timely and accurate completion of tasks and adherence to key performance metrics.
Support customer engagement initiatives by coaching team members, providing feedback, and fostering a positive customer experience through proactive communication and quality monitoring.
Proactively manage high-priority issues related to service delivery and order fulfilment, working closely with internal teams such as Logistics and Operations to minimize impacts and keep customers informed.
Contribute to continuous improvement efforts by identifying areas for operational enhancements, streamlining processes, and ensuring alignment with customer service best practices.

Hours: 12:00pm - 8:00pm

Hybrid work - one day in office requirement

This role partners daily with Operations, Logistics, Asset Management, Customer Service, and Sales to support ~4,500 accounts and drive strong customer satisfaction.

Key Responsibilities:

Resolve complex customer inquiries and provide first-level support
Partner with internal teams to troubleshoot issues and implement solutions
Manage billing discrepancies and ensure ERP accuracy
Monitor account performance and identify improvement opportunities
Maintain CRM data and meet service metrics
Support customer experience initiatives and team coaching
Proactively manage service and order fulfilment issues
Contribute to continuous process improvements

What You Will Do:

Balance customer orders with inventory, capacity, and logistics constraints
Handle customer calls/emails, orders, and issue resolution
Coordinate with customers and carriers to ensure service performance
Identify and mitigate supply chain or fulfilment risks
Drive improvements in logistics and inventory planning
Support revenue growth initiatives

What You Will Bring:

Bachelor’s degree or equivalent experience
3–5 years in Customer Service or Supply Chain
Strong communication, analytical, and problem-solving skills
Customer-focused, detail-oriented, and adaptable
Ability to multi-task and manage priorities
Proficiency in Microsoft Office
Availability for flexible hours (including some holidays)

Languages Required: English, French an asset

What We Offer:

Competitive salary + bonus
Employer-paid health benefits (Day 1)
RRSP match (up to 5%)
Company-paid vision, disability & life insurance
Tuition reimbursement, parental leave, profit sharing & more

Base pay range is $64,000 to $77,000 annually

Salary ranges provided take into account a wide variety of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications, geographic differentials and other business and organizational needs. Therefore, actual amounts offered may be higher or lower than the range provided. If you have questions, please speak to your Talent Acquisition Partner about the flexibility and detail of our compensation philosophy.

Dependent on the position offered, other forms of compensation may be part of a total offering beyond medical & retirement benefits and may include other monetary incentives or business benefits.

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.

Read the full bilingual original

Job Description

Key Responsibilities May Include:

Lead the resolution of complex and critical customer inquiries, delivering first-level support and guiding customers through service solutions, system navigation, and business processes.
Collaborate with internal stakeholders (e.g., Key Account Management, Finance, Operations) to troubleshoot and resolve customer issues, conducting root cause analysis and implementing long-term corrective actions.
Oversee the resolution of billing disputes and discrepancies, ensuring accuracy in ERP systems and clear communication of outcomes to customers.
Monitor customer account performance, utilizing control and financial reports to identify discrepancies, trends, and opportunities for process optimization.
Maintain accurate customer records and service-related data within CRM systems, ensuring timely and accurate completion of tasks and adherence to key performance metrics.
Support customer engagement initiatives by coaching team members, providing feedback, and fostering a positive customer experience through proactive communication and quality monitoring.
Proactively manage high-priority issues related to service delivery and order fulfilment, working closely with internal teams such as Logistics and Operations to minimize impacts and keep customers informed.
Contribute to continuous improvement efforts by identifying areas for operational enhancements, streamlining processes, and ensuring alignment with customer service best practices.

Hours: 12:00pm - 8:00pm

Hybrid work - one day in office requirement

This role partners daily with Operations, Logistics, Asset Management, Customer Service, and Sales to support ~4,500 accounts and drive strong customer satisfaction.

Key Responsibilities:

Resolve complex customer inquiries and provide first-level support
Partner with internal teams to troubleshoot issues and implement solutions
Manage billing discrepancies and ensure ERP accuracy
Monitor account performance and identify improvement opportunities
Maintain CRM data and meet service metrics
Support customer experience initiatives and team coaching
Proactively manage service and order fulfilment issues
Contribute to continuous process improvements

What You Will Do:

Balance customer orders with inventory, capacity, and logistics constraints
Handle customer calls/emails, orders, and issue resolution
Coordinate with customers and carriers to ensure service performance
Identify and mitigate supply chain or fulfilment risks
Drive improvements in logistics and inventory planning
Support revenue growth initiatives

What You Will Bring:

Bachelor’s degree or equivalent experience
3–5 years in Customer Service or Supply Chain
Strong communication, analytical, and problem-solving skills
Customer-focused, detail-oriented, and adaptable
Ability to multi-task and manage priorities
Proficiency in Microsoft Office
Availability for flexible hours (including some holidays)

Languages Required: English, French an asset

What We Offer:

Competitive salary + bonus
Employer-paid health benefits (Day 1)
RRSP match (up to 5%)
Company-paid vision, disability & life insurance
Tuition reimbursement, parental leave, profit sharing & more

Base pay range is $64,000 to $77,000 annually

Dependent on the position offered, other forms of compensation may be part of a total offering beyond medical & retirement benefits and may include other monetary incentives or business benefits.

Ce poste collabore quotidiennement avec les équipes Opérations, Logistique, Gestion des actifs, Service à la clientèle et Ventes afin de soutenir ~4 500 comptes et assurer une excellente expérience client.

Principales responsabilités :

Résoudre des demandes clients complexes et offrir un soutien de premier niveau
Collaborer avec les équipes internes pour résoudre les problèmes
Gérer les écarts de facturation et assurer l’exactitude des systèmes
Suivre la performance des comptes et proposer des améliorations
Maintenir les données CRM et respecter les indicateurs clés
Soutenir les initiatives d’expérience client
Gérer proactivement les enjeux de service et de commandes
Contribuer à l’amélioration continue

Ce que vous ferez :

Équilibrer les commandes avec les contraintes d’inventaire et de logistique
Gérer les appels/courriels et les demandes clients
Assurer la coordination avec clients et transporteurs
Identifier et atténuer les risques liés à la chaîne d’approvisionnement
Optimiser la planification logistique et d’inventaire
Soutenir la croissance des revenus

Ce que vous apporterez :

Baccalauréat ou expérience équivalente
3 à 5 ans en service à la clientèle ou chaîne d’approvisionnement
Excellentes compétences en communication et analyse
Orientation client, rigueur et adaptabilité
Capacité à gérer plusieurs priorités
Maîtrise de Microsoft Office
Disponibilité pour horaires flexibles (incluant certains jours fériés)

Langues requises : anglais

Ce que nous offrons :

Salaire concurrentiel + prime
Avantages sociaux payés dès le premier jour
REER avec contribution (jusqu’à 5 %)
Assurances payées par l’entreprise
Remboursement des frais de scolarité, congé parental, participation aux bénéfices et plus

Base pay range is $64,000 - $80,000 CAD annually

Dependent on the position offered, other forms of compensation may be part of a total offering beyond medical & retirement benefits and may include other monetary incentives or business benefits.

La rémunération de base se situe entre $64,000 - $80,000 par an.

Les fourchettes salariales indiquées tiennent compte de nombreux facteurs, notamment les compétences, l'expérience et la formation, les permis et certifications, les différences de localisation géographique et les besoins de l'entreprise. Par conséquent, le montant proposé peut être supérieur ou inférieur à la fourchette indiquée. Pour toute question concernant la flexibilité et les détails de notre politique de rémunération, veuillez contacter votre responsable du recrutement.

Selon le poste offert, d'autres formes de rémunération peuvent être incluses dans l'offre globale, en plus des avantages sociaux (assurance maladie et retraite), et peuvent comprendre des primes ou des avantages liés à l'activité.

Remote Type

Hybrid Remote

Skills to succeed in the role

Adaptability, Building Rapport, Commercial Sustainability, Continuous Process Improvement, Customer Experience (CX), Customer Support, Data Storytelling, Empathy, Experimenting, Our Business, Problem Resolution, Sales Communications, Taking Ownership, Teamwork, Understand Customers

Apply About employer

More about this job

Responsibilities

The Customer Experience Associate acts as the primary point of contact for thousands of accounts to ensure seamless supply chain operations and resolve complex inquiries. They collaborate with internal teams to manage billing, monitor account performance, and drive continuous process improvements.

Requirements

Candidates must have a bachelor's degree or equivalent experience along with 3–5 years of experience in customer service or supply chain roles. Proficiency in Microsoft Office and strong analytical, communication, and problem-solving skills are required.

Skills

Customer service
Supply chain
Problem-solving
Communication
Analytical skills
Billing dispute resolution
ERP systems
CRM management
Logistics
Inventory planning
Team coaching
Data accuracy
Process improvement
Order fulfilment
Strategic thinking
Collaboration

Benefits

Health benefits
RRSP match
Vision insurance
Disability insurance
Life insurance
Tuition reimbursement
Parental leave
Profit sharing
Bonus

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Supply Chain
Logistics
ERP
CRM
Billing
Inventory Management
Root Cause Analysis
Process Optimization
Order Fulfilment
Sustainability
Microsoft Office
Account Management
Data Analysis
Hybrid Work
Customer Satisfaction
Operations
Asset Management
Revenue Growth
Performance Metrics

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