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Branded Bites

Customer Service Representative

Toronto, ON, Canada

Pay: Salary: $22.50/hr
Job type: Full-time
Apply by: Mar 29, 2027
Posting language: English
Posted: Sep 30, 2026

Apply About employer

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Original job description

Salary: $22.50/hr

About us

Branded Bites Inc. is a bakery specializing in custom branded (and delicious) cookies, chocolates, and candy packages sold through various wholesale and retail channels. We focus on providing high quality, unique items customized with our clients’ logos either directly on the food itself (using our edible ink printer) or on the outer packaging.

Our team is a small group of highly dedicated, motivated, and supportive individuals working hard to bring the company forward. We work together, and often wear several hats to ensure we are operating as efficiently and effectively as possible. We also enjoy free cookies and treats - it’s “product testing” after all.

About you

We’re currently on the hunt for a Customer Service Representative. The role includes responding to general customer inquiries, working with clients to accept orders, coordinating with marketing and production teams, and assisting with various administrative tasks. The ideal candidate has excellent verbal and written communication skills, strong attention to detail, and finds enjoyment in helping clients and working as a team.

About the role

Responsibilities will Include:

Customer Service - Managing and assisting new and existing clients, primarily through telephone and e-mail
Order Processing - Processing new and ongoing orders and completing associated administrative tasks
Order Management - Coordinating and communicating with production teams to ensure order accuracy and timely completion
Marketing & Sales - Providing input to marketing and sales teams for new and ongoing promotions and communications
Design (not required) - Creating mock-ups and proofs of clients’ orders using Adobe Photoshop and Illustrator, or communicating clients' needs with our designers

Ideal candidates should have the following traits and skills:

Excellent verbal and written communication skills
Exceptional organizational skills and attention to detail
Ability to be resourceful and problem solve as required
Ability to work well in a team environment
Previous experience with Adobe Photoshop is an asset, but not required

Apply About employer

More about this job

Responsibilities

Respond to customer inquiries, support clients with orders, and complete related administrative tasks. Coordinate with production, marketing, and sales teams to ensure accurate and timely orders and support promotions; create design proofs when needed.

Requirements

Candidates should have excellent verbal and written communication, strong organizational skills, and close attention to detail. Resourcefulness, problem-solving ability, and teamwork are expected; Adobe Photoshop experience is an asset but is not required.

Skills

Verbal Communication
Written Communication
Customer Service
Order Processing
Order Management
Organization
Attention To Detail
Problem Solving
Teamwork
Administrative Support
Client Coordination
Adobe Photoshop
Adobe Illustrator

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Customer Inquiries
Telephone
Email
Order Processing
Order Management
Administrative Tasks
Production Coordination
Marketing
Sales
Promotions
Client Communication
Adobe Photoshop
Adobe Illustrator
Design Mock-Ups
Proofs
Food And Beverage Manufacturing
Custom Branded Cookies
Chocolates
Candy

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