Inside Sales and Customer Service Rep

Toronto, ON, Canada

Salary: $55,000 per year · Full-time

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Job details

Pay: Salary: $55,000 per year
Job type: Full-time
Apply by: Apr 13, 2027
Posting language: English
Posted: Oct 15, 2026

Original job description

Salary: $55,000 per year

About us

Branded Bites Inc. is a bakery specializing in custom branded (and delicious) cookies, chocolates, and candy packages sold through various wholesale and retail channels. We focus on providing high quality, unique items customized with our clients’ logos either directly on the food itself (using our edible ink printer) or on the outer packaging.

Our team is a small group of highly dedicated, motivated, and supportive individuals working hard to bring the company forward. We work together, and often wear several hats to ensure we are operating as efficiently and effectively as possible. We also enjoy free cookies and treats - it’s “product testing” after all.

About you

We’re currently on the hunt for an Inside Sales and Customer Service Representative. The role includes responding to general customer inquiries, outreach to existing clients, processing orders, coordinating with marketing and production teams, and assisting with various administrative tasks. The ideal candidate has excellent verbal and written communication skills, strong attention to detail, and finds enjoyment in helping clients and working as a team.

About the role

Responsibilities will Include:

Customer Service - Managing and assisting new and existing clients, primarily through telephone and e-mail
Order Processing - Processing new and ongoing orders and completing associated administrative tasks
Order Management - Coordinating and communicating with production teams to ensure order accuracy and timely completion
Customer Outreach - Contacting existing customers to share new products and promotions, and increase sales
Marketing & Sales - Providing input to marketing and sales teams for new and ongoing promotions and communications
Design (not required) - Creating mock-ups and proofs of clients’ orders using Adobe Photoshop and Illustrator, or communicating clients' needs with our designers

Ideal candidates should have the following traits and skills:

Excellent verbal and written communication skills
Exceptional organizational skills and attention to detail
Ability to be resourceful and problem solve as required
Ability to work well in a team environment
Previous experience with Adobe Photoshop is an asset, but not required

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More about this job

Responsibilities

Respond to customer inquiries, manage client relationships, process orders, and coordinate with production teams to ensure accuracy and timely completion. Contact existing customers about products and promotions, support marketing and sales activities, and assist with design proofs and administrative tasks as needed.

Requirements

Candidates should have excellent verbal and written communication, strong organizational skills, and close attention to detail. They should be resourceful, able to solve problems, and work well in a team; Adobe Photoshop experience is an asset but is not required.

Skills

Verbal Communication
Written Communication
Customer Service
Inside Sales
Order Processing
Order Management
Customer Outreach
Organization
Attention To Detail
Problem Solving
Teamwork
Adobe Photoshop
Adobe Illustrator
Administrative Support
Production Coordination
Marketing Support

Visa sponsorship

Not detected in the job text

Keywords

Inside Sales
Customer Service
Customer Inquiries
Client Relationships
Order Processing
Order Management
Customer Outreach
Sales Promotions
Marketing
Production Coordination
Administrative Tasks
Adobe Photoshop
Adobe Illustrator
Design Mock-Ups
Order Proofs
Verbal Communication
Written Communication
Organization
Attention To Detail
Problem Solving
Teamwork
Food And Beverage Manufacturing
Custom Branded Cookies
Wholesale
Retail

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