Application Support Distributed Products Manager
- Regina, SK, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- 10 year’s experience working a role supporting technology in a business environment
- Posting language
- English
- Posted
Original job description
The Application Support Distributed Products Manager will manage a team of IT professionals responsible for supporting applications used at the Distributed Product locations. This includes all deployed Business Systems and software used in Distributed Products operations. The goal is to ensure all users are productive in the applications they use to perform their job function.
Who We Are
Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.
For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.
Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.
That’s Powerful Value, Delivered.
What You Will Be Responsible For
Who We Are
Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.
For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.
Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.
That’s Powerful Value, Delivered.
What You Will Be Responsible For
- Fulfill the role of Systems Integrator at Brandt for applications used at all the Distributed Products locations.
- Provide direction to staff responsible for supporting and creating/enhancing application functionality.
- Ensure staff are properly cross trained.
- Assist in assessing resource capacity, prioritize requests, manage workload, and set expectations with all departments regarding priorities and timelines.
- Work collaboratively with all other IT disciplines at Brandt.
- Standardize Infrastructure requirements.
- Ensure that all work artifacts are properly documented and documentation is maintained.
- Provide updates on work actively being worked on to the Director Application Support.
- Post-Secondary Education in Computer Technology and/or Business with emphasis on Computer Systems
- 10 year’s experience working a role supporting technology in a business environment
- In-depth knowledge of Business Systems such as ERP, CRM or SCM
- Working knowledge of requirements gathering, facilitation, testing of software processes
- Be able to provide exceptional customer service to the end user community
- Previous experience providing direction to others
- Previous experience working on or participating in an IT Systems Project
- Competitive compensation: we offer competitive wages that recognize your skills, experience, and contributions.
- Continuous Learning: through on-the-job training and educational opportunities.
- Opportunities for advancement within a growing company that values initiative and teamwork.
- Comprehensive benefits coverage: including health, dental, insurances, and more to support your and your family’s wellbeing.
- Retirement savings programs: Company matching pension and RRSP programs to help you invest in your future.
More about this job
Responsibilities
Manage a team of IT professionals to support business systems and software across Distributed Product locations. Act as a Systems Integrator to ensure application functionality, standardize infrastructure, and maintain technical documentation.
Requirements
Requires post-secondary education in Computer Technology or Business and over 10 years of experience supporting technology in a business environment. Must have in-depth knowledge of ERP, CRM, or SCM systems and experience providing direction to others.
Skills
- Application Support
- Team Management
- Systems Integration
- ERP
- CRM
- SCM
- Requirements Gathering
- Software Testing
- Customer Service
- IT Project Management
- Resource Capacity Planning
- Infrastructure Standardization
- Technical Documentation
Benefits
- Competitive wages
- On-the-job training
- Educational opportunities
- Health insurance
- Dental insurance
- Company matching pension
- RRSP programs
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Technology
- Customer Service & Support
- Manufacturing
- Software
Keywords
- Application Support
- Distributed Products
- ERP
- CRM
- SCM
- Systems Integrator
- IT Infrastructure
- Business Systems
- Software Processes
- Project Management
- Machinery Manufacturing
- Resource Management
- Technical Support
- Cross Training