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Brandt Group of Companies

Customer Support Advisor

Calgary, AB, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Sep 22, 2026

Original job description

Brandt is currently seeking an Outside Parts & Service Representative for our Calgary Construction and Forestry location. This is an outside sales position responsible for promoting and selling Construction and Forestry parts and service, as well as providing after sales support to new and existing customers.

Who We Are

Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.

For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.

Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.

That’s Powerful Value, Delivered.

What You Will Be Responsible For

Develop and maintain strong relationships with new and existing customers with the goal of increasing sales and customer satisfaction
Assist the Parts & Service departments to increase profitability and performance
Regularly prospect and cold call new accounts to discuss new promotions and programs Implement yearly territory plan including a customer target list to maximize sales potential
Visit customers in Area of Responsibility (AOR); a minimum of 1 visit per month
Keep customers current on new products and services
Develop prospective customers with a goal of 2 per month
Follow-up with customers on unit and machine performance
Maintain and utilize the database records related to each customer including sales meetings, opportunities, quotes, notes, and any other documentation as required
Work cooperatively with management to meet and maximize budget goals and expand customer base by presenting and implementing new marketing strategies
Gather competitive product and pricing information and supply to management Participate in all required training and development opportunities
Follow up on customer concerns and communicate effectively to the appropriate Management Team
Maintain cleanliness, scheduled maintenance, and inventory for the company vehicle
Other duties as assigned

What We Look For

Sales experience in the Heavy Equipment industry
Ability to travel within the territory and work flexible hours
Valid Driver's License and clean drivers abstract

What We Offer

Competitive compensation: we offer competitive wages that recognize your skills, experience, and contributions.
Continuous Learning: through on-the-job training and educational opportunities.
Opportunities for advancement within a growing company that values initiative and teamwork.
Comprehensive benefits coverage: including health, dental, insurances, and more to support your and your family’s wellbeing.
Retirement savings programs: Company matching pension and RRSP programs to help you invest in your future.

When you work for Brandt, we work for you.  It’s as simple as that. 

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More about this job

Responsibilities

The representative will develop and maintain relationships with new and existing customers to increase sales and customer satisfaction within the construction and forestry sectors. They are responsible for regular prospecting, cold calling, and implementing territory plans to meet budget goals.

Requirements

Candidates must have sales experience in the heavy equipment industry and the ability to travel within the assigned territory. A valid driver's license and a clean driver's abstract are required for the role.

Skills

Sales
Cold calling
Territory management
Heavy equipment industry knowledge
Prospecting
Account management
Communication
Marketing strategy implementation
Database management

Benefits

Health insurance
Dental insurance
Retirement savings programs
Company matching pension
RRSP programs
On-the-job training
Educational opportunities

Visa sponsorship

Not detected in the job text

Keywords

Outside sales
Construction
Forestry
Heavy equipment
Parts and service
Customer satisfaction
Prospecting
Cold calling
Territory plan
Account management
Marketing strategies
Inventory management
Sales database
Business development
B2B sales

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