Field Service Operations Manager
- Saskatoon, SK, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- 6-10 years’ experience as a Service Manager for a heavy equipment dealer.
- Posting language
- English
- Posted
Original job description
Brandt Tractor Ltd is currently seeking a Field Service Operation Manager for our Saskatoon, SK location.
The Field Service Operations Manager is responsible for driving the profitability of the service departments using established best practices. This role mentors and leads the service teams within branches as they support their customers.
Who We Are
Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.
For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.
Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.
That’s Powerful Value, Delivered.
What You Will Be Responsible For
The Field Service Operations Manager is responsible for driving the profitability of the service departments using established best practices. This role mentors and leads the service teams within branches as they support their customers.
Who We Are
Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.
For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.
Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.
That’s Powerful Value, Delivered.
What You Will Be Responsible For
- Collaborate with Service Managers to establish clear objectives and strategic plans aimed at improving sales, margins, expenses, and profitability within the service departments.
- Develop actionable performance improvement plans tailored to enhance efficiency and effectiveness across service operations.
- Assist Service Managers in executing improvement initiatives to ensure seamless implementation and measurable progress.
- Monitor and follow up on plan execution to guarantee achievement of targeted service department goals.
- Conduct thorough audits to verify compliance with company policies, procedures, and regulatory standards, ensuring operational integrity.
- Apply 5S and Lean principles to optimize workflows, reduce waste, and enhance productivity within service teams.
- Ensure dealer audit criteria and customer satisfaction metrics are consistently met or exceeded to uphold quality standards.
- Partner with Service Managers to identify key performance gaps and set measurable objectives in the following areas:
- Technician efficiency
- Billing accuracy and timeliness
- Work in Progress (WIP) management
- Certification rates for diagnostic warranty repairs
- 6-10 years’ experience as a Service Manager for a heavy equipment dealer.
- Strong customer focus.
- Clear understanding of how to audit in compliance with company policies and procedures.
- Ability to develop business plans with a focus on providing superior customer service.
- Ability to lead branch service managers in the benefits of following a structured business plan.
- Proficient in Microsoft Office applications.
- Relevant post-secondary education considered an asset.
- Competitive compensation: we offer competitive wages that recognize your skills, experience, and contributions.
- Continuous Learning: through on-the-job training and educational opportunities.
- Opportunities for advancement within a growing company that values initiative and teamwork.
- Comprehensive benefits coverage: including health, dental, insurances, and more to support your and your family’s wellbeing.
- Retirement savings programs: Company matching pension and RRSP programs to help you invest in your future.
More about this job
Responsibilities
Lead and support branch service teams in improving service department sales, margins, expenses, efficiency, and profitability through strategic plans and performance improvement initiatives. Audit operational compliance, apply Lean and 5S principles, and monitor service metrics including technician efficiency, billing, work in progress, warranty repair certifications, and customer satisfaction.
Requirements
Requires 6–10 years of experience as a Service Manager for a heavy equipment dealer, strong customer focus, and the ability to audit operations and develop and lead structured business plans. Proficiency in Microsoft Office is required; relevant post-secondary education is considered an asset.
Skills
- Service Operations Management
- Leadership
- Customer Focus
- Business Planning
- Profitability Management
- Performance Improvement
- Operational Auditing
- Policy and Procedure Compliance
- Regulatory Compliance
- Lean Principles
- 5S Methodology
- Technician Efficiency
- Billing Accuracy
- Work in Progress Management
- Microsoft Office
Benefits
- Health Insurance
- Dental Insurance
- Other Insurance
- Company-Matching Pension
- Company-Matching RRSP
- On-the-Job Training
- Educational Opportunities
- Advancement Opportunities
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Customer Service & Support
- Manufacturing
Keywords
- Heavy Equipment
- Service Department
- Service Operations
- Service Management
- Business Plans
- Profitability
- Sales
- Margins
- Expenses
- Performance Improvement
- Operational Audits
- Company Policies
- Regulatory Standards
- 5S
- Lean Principles
- Workflow Optimization
- Waste Reduction
- Customer Satisfaction
- Technician Efficiency
- Billing Accuracy
- Work in Progress (WIP)
- Diagnostic Warranty Repairs
- Certification Rates
- Microsoft Office