Service Writer - Peterbilt
- Sudbury, ON, Canada
- Lively, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
We are currently seeking a Service Writer for our Sudbury Brandt Peterbilt location. This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department's operation.
Who We Are
Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.
For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.
Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.
That’s Powerful Value, Delivered.
What You Will Be Responsible For
Who We Are
Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.
For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.
Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.
That’s Powerful Value, Delivered.
What You Will Be Responsible For
- Fields internal and external customer inquiries to the Service Department
- Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
- Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
- Maintains Service Department filing and records
- Updates customer profiles using equipment, hours, or other information from the customer work orders
- Maintains accessories and supplies and prepares replacement orders
- May prepare Service Technician efficiency reports
- May process warranty and/or product improvement claims including the computation of charges, submission and follow-up
- Experience with and ability to use standard desktop load applications such as Microsoft Office and internet functions
- High School Diploma or equivalent experience
- Knowledge of office procedures
- General understanding of mechanical/technical terms is preferred
- Basic knowledge of accounting practices
- G class drivers license required
- AZ/DZ would be considered an asset
- Competitive compensation: we offer competitive wages that recognize your skills, experience, and contributions.
- Continuous Learning: through on-the-job training and educational opportunities.
- Opportunities for advancement within a growing company that values initiative and teamwork.
- Comprehensive benefits coverage: including health, dental, insurances, and more to support your and your family’s wellbeing.
- Retirement savings programs: Company matching pension and RRSP programs to help you invest in your future.
More about this job
Responsibilities
The Service Writer assists the service manager by managing work orders, maintaining service records, and handling customer inquiries. They are also responsible for processing warranty claims and ensuring the service department's administrative operations run efficiently.
Requirements
Candidates must have a high school diploma or equivalent and proficiency with Microsoft Office applications. A G class driver's license is required, and a basic understanding of mechanical terms and accounting practices is preferred.
Skills
- Microsoft Office
- Customer service
- Work order management
- Invoicing
- Record keeping
- Mechanical terminology
- Accounting practices
- Warranty processing
- Technical documentation
- Data entry
Benefits
- Health insurance
- Dental insurance
- Pension program
- RRSP matching
- On-the-job training
- Educational opportunities
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Administrative
- Manufacturing
- Trades
- Logistics
Keywords
- Service Writer
- Peterbilt
- Work orders
- Invoicing
- Warranty claims
- Microsoft Office
- Mechanical terms
- Accounting
- Service department
- Customer inquiries
- G class license
- Machinery manufacturing
- Service technician reports
- Inventory management
- Technical manuals