Air Import Coordinator

Job Posting Title: Air Import Coordinator

Location: Etobicoke, Ontario

Time Type: Full Time

Summary

This position is responsible for managing and coordinating air import shipments from various origins through to the final delivery at destination. The role is to ensure shipments are processed accurately, efficiently, and in compliance with customs and company requirements.

Key Responsibilities

• Coordinate air import shipments from booking to delivery, customs document turnover, and domestic trucking deliveries
• Communicate with overseas agents, carriers, brokers, truckers, terminals, and customers
• Provide customers with timely updates, and resolve operational issues
• Prepare and review documentation, which include bills of lading, arrival notices, and customs paperwork, delivery orders
• File e-manifest on CBSA portal
• Track shipments proactively and manage delays, holds, exams, and other issues
• Enter and maintain accurate shipping information into the company’s operating system
• Monitor shipment milestones, shipments costs, and ensure billing is completed accurately and in a timely manner
• Work closely with the sales team and accounting to ensure a good customer experience
• Provide operational coverage in the absence of other operators 

Ideal Candidate

2-3 years of forwarding/import experience, strong attention to detail, good communication and organizational skills, and the ability to manage multiple shipments and deadlines in a fast-paced environment.

Education and Experience

• Education in supply chain logistics, international transportation, or a related field of study is preferred
• Minimum two (2) years’ experience in a freight forwarding environment
• CIFFA certificate, an asset but not required
• Dangerous Goods certification, an asset but not required

Language And Computer Skills

• English is the principal language for this position
• Proficient in Microsoft Office
• Previous operational system experience

Additional Notes

Regular working hours apply for this position, at times, working beyond these hours may be required by business needs.

Due to the dynamic nature of our industry, duties and responsibilities outlined in this position may be added to or changed when deemed appropriate.

Document knowledge

MAWB / HAWB

Commercial Invoice

Packing list

Arrival documents

Delivery Orders & POD

Relevant correspondence

REQUIRED TASK TYPES

DOCUMENTS

CUSTOMS

TRACKING

DELIVERY

POD

CUSTOMER COMMUNICATION

COST CONTROL

FILE CLOSING