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Added 8 hours ago
BC
Manager, After Hours Operations
Brant Community Healthcare System
Brantford, ON
- Full-time
The Manager, After Hours Operations acts as a resource to patients, families, physicians, and employees of BCHS by providing consultation in situations where advanced expertise is required.…
Added 11 hours ago
D1
Senior Mechanical Project Manager
Division 15 Mechanical
Richmond, BC
- Full-time
Our integrated approach combines decades of construction experience with advanced Building Information Modelling (BIM) and a dedicated 20,000 sq. ft. prefabrication facility, allowing us to…
Added 12 hours ago
Manager, Business Risk Management Data Visualization, International Banking - Toronto
Scotiabank
Toronto, ON
Contributes to the overall success of the International Banking Business Risk Management MIS team by enabling Business Risk Management to leverage data as an enterprise asset. Designs,…
Added 12 hours ago
T
Senior Manager, Business Banking Deposits Product Management - Tangerine
Tangerine
Toronto, ON
- Full-time
The Senior Manager, Small Business Deposit Products is accountable for supporting the execution of Tangerine’s Small Business deposits strategy and product roadmap. The role will help…
Added 13 hours ago
TG
Senior Manager, AI and Data
TMX Group
Toronto, ON
- $165,000 to $175,000 CAD / year
- Full-time
…and generative AI, for use cases across market data, trading, risk, corporate functions, and operational…
Added 13 hours ago
Sr Business Analyst - Disruption Management
WestJet Group
Calgary, AB
WestJet is looking for an experienced Senior Business Analyst to join our Disruption Management team, reporting into the Portfolio Manager, Disruption Management.
Added 13 hours ago
T
Data Designer I
TD
Toronto, ON
- Full-time
…solutions, with responsibility for requirements gathering, data modelling, data mapping, lineage, data quality, and supporting data…
Added 14 hours ago
TG
Senior Manager, AI and Data
TMX Group
Toronto, ON
- $165,000 to $175,000 CAD / year
- Full-time
…and generative AI, for use cases across market data, trading, risk, corporate functions, and operational…
Added 14 hours ago
D
Manager, Analytics and Artificial Intelligence, Internal Audit
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Levis, QC · Montreal, QC · Complexe Desjardins Montréal
- Full-time
…visualization expert analysts and artificial intelligence experts. As Manager, Analytics and Artificial Intelligence, Internal Audit, you act as a trusted partner to executives to maximize…
Added 14 hours ago
C
Manager, Analytics CAM
CIBC
Vancouver, BC · Toronto, ON
- Full-time
You are experienced in Collections and/or risk management data, leveraging your knowledge of collections processes (early-stage, mid-stage, late-stage, and dialer collections) to support…
Added 15 hours ago
Senior Manager, Business Banking Deposits Product Management - Tangerine
Scotiabank
Toronto, ON
The Senior Manager, Small Business Deposit Products is accountable for supporting the execution of Tangerine’s Small Business deposits strategy and product roadmap. The role will help…
Added 16 hours ago
TI
Business Systems Consultant
TekStaff IT Solutions
Toronto, ON
- Contract
Reporting to the Manager, Business & Systems Analysis Chapter, the Business & Systems Consultant bridges business and technology to shape initiatives from pre-discovery through delivery.…
Added 17 hours ago
TE
Project Operations Coordinator - Dartmouth, NS
TK Elevator
Dartmouth, NS
- Full-time
Maintain project documentation, schedules, dependencies and risk logs alongside the Project Manager
Added 18 hours ago
JG
AI Lead Architect
J&M Group
Canada
- Contract
Hands-on manager / AI lead for engineering and architecture, building high stake MVP for wildfire prevention along Utilities transmission lines in client,
Added 18 hours ago
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Associate, Credit Alternatives, Global Asset Management
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Toronto, ON · FCP
- Full-time
…monitoring, performance reporting and attribution, quantitative modelling, and market…
Added 19 hours ago
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Logistics and Compliance Analyst
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Vaughan, ON
- Full-time
Reporting to the Replenishment Manager. The Logistics & Compliance Analyst is responsible for driving supply chain performance through the integration of demand planning, advanced…
Added 20 hours ago
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Senior Project Manager
Cosmo5
Montreal, QC
- Full-time
Cosmo5 is looking for a Senior Project Manager to drive the delivery and financial performance of client projects. As our first dedicated project management hire in Montreal, you will help…
Added 20 hours ago
BC
Manager, After Hours Operations
Brant Community Healthcare System
Brantford, ON
- Full-time
The Manager, After Hours Operations acts as a resource to patients, families, physicians, and employees of BCHS by providing consultation in situations where advanced expertise is required.…
Added 23 hours ago
TS
Associate, Transaction Banking Product Development
TD Securities
Toronto, ON
- Full-time
Support ongoing evaluation of business impact and risk assessment throughout the program, including evolving program roadmap and timeline, scope and functionality decisions, PCR's etc.
Added 1 day ago
DC
Senior Project Manager – Transportation/Traffic Engineering & Roadway Safety
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Guelph, ON · Hamilton, ON · Kingston, ON · Kitchener, ON · Oakville, ON · Ottawa, ON · Toronto, ON · Vaughan, ON · North York, ON
- Full-time
…resource, you will serve as Project Director, Senior Project Manager, or Strategic Advisor on complex traffic operations, corridor safety reviews, traffic impact assessments, parking…
Added 1 day ago
T
Associate, Transaction Banking Product Development
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Toronto, ON
- Full-time
Support ongoing evaluation of business impact and risk assessment throughout the program, including evolving program roadmap and timeline, scope and functionality decisions, PCR's etc.
Added 2 days ago
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Data Steward (AC42D7B)
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Senior DB2 DBA
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Added 3 days ago
MY
CASE MANAGER
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Calgary, AB
- Full-time
Help young people find home and find their footing. As a Case Manager on the Wicihitowin team, you’ll walk alongside Indigenous youth aged 16–24 who are experiencing or at risk of…
Added 3 days ago
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Senior Project Planner
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- Full-time
…to the Engineering, Construction Management Team and Project Manager and will inform them of potential delays and/or opportunities in an expeditious fashion. Able to perform and excel in a…

Brant Community Healthcare System

Manager, After Hours Operations

Brantford, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 25, 2026
Experience: Demonstrated leadership experience (at least 3 years) in an acute care setting
Posting language: English
Posted: Oct 26, 2026

Original job description

Grow Your Career at Brant Community Healthcare System (BCHS)

At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment to the people who rely on us.

Brantford General Hospital – Our acute care hospital offering a full spectrum of inpatient and outpatient services.
The Willett in Paris – Home to our urgent care centre and transitional care services, supporting patients through every step of their healthcare journey.

With Over 130 Years Of Service, BCHS Is Evolving With a Renewed Focus On Excellence, Collaboration, And Innovation. Our Strategic Priorities Center On Quality Care, Connected Teams, And a Healthy Future For Our Patients, Our People, And Our Community. Our Culture Is Shaped By Our Core Values And Pillars

Core Values: Be Bold and Courageous | Commit to Excellence | Champion Equity | Be Trustworthy

Four Pillars: Patient-First | People-Centred | Partnership-Based | Progress-Focused

These values reflect who we are, what we stand for, and how we work together to have influence. Join us in shaping the future of healthcare - right here at BCHS.

Why Choose BCHS?

Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.
Flexible Scheduling – Within a standard work week
Career Growth – Internal job postings, mentorship programs, and leadership development.
Predictable Work Locations – Stability and consistency in your work environment.
Collaborative Team Culture – Work alongside skilled professionals in a supportive, interdisciplinary setting.
Employee Wellness Matters – Peer Support Team, Wellness Committee, Free, confidential Employee Assistance Program (EAP) for employees and their families.
Commitment to Safety – Comprehensive safety programs for all
Competitive Compensation and Benefits –– Salaries and benefits designed to align with industry standards, reinforcing our commitment to attracting and retaining top talent. Excellent Pension Plan.
Diversity & Inclusion – We are actively working to diversify our teams and remove systemic barriers in hiring, retention, and advancement. We track and report on our progress because representation matters. We regularly review our benefits, policies, and programs through an equity lens to meet the needs of our diverse teams. Provide accommodations for religious practices and use trauma-informed policies that support mental wellbeing.
Recognition & Rewards – Employee appreciation programs and professional recognition opportunities and Corporate Committee
Community Impact – Make a real difference in patient care and public health every day.
Choose Civility – Where every interaction matters. Civility and respect shape our workplace, as individuals treat one another - and the communities we serve with dignity, empathy, and cultural awareness. We foster a culture of civility by raising awareness, setting clear expectations, and continually reviewing our policies and practices to ensure respect is at the core of everything we do.

Position Summary

The Manager, After Hours Operations acts as a resource to patients, families, physicians, and employees of BCHS by providing consultation in situations where advanced expertise is required. The Manager, After Hours Operations provides advice and guidance to healthcare providers regarding complex patient care matters, patient flow, staffing, patient relations and risk management issues, policy administration and problem solving. The After Hours Manager is responsible for critical decision making as they assume full accountabilities for all operations at both sites during their shift, from 1900-0700 M-F and 24/7 on weekends and statutory holidays.

This is a unique managerial role well suited to someone who thrives on autonomy and prefers to focus on operations vs. administration as there are no direct reports and no budgeting responsibilities.

Primary Responsibilities

The Manager, After Hours Operations works collaboratively with the bed allocator, patient registration clerk, the shift leads on the clinical units and the on-call leaders to effectively and safely utilize the available bed space to ensure that the right patient is placed in the right bed in a timely manner. When demand for resources is greater than supply the Manager, After Hours Operations will decide how the available resources are to be allocated in order keep all areas of the organization functioning optimally and safely.
The Manager, After Hours Operations is visible and accessible to staff in order to respond to requests for assistance and guidance when staff encounter complex situations requiring additional skill or expertise. The Manager, After Hours Operations helps to build capacity in staff members through mentorship and other acts of support such as: assisting with the interpretation of policy, offering support by facilitating communication amongst staff or with patients and families, referring staff to available resources at BCHS, facilitation of bed management meetings, sharing and discussing with staff the strategic priorities and ways in which they can contribute towards achieving these.
The Manager, After Hours Operations directly supports patients and families when situations occur that require a higher level of administrative authority. Manager, After Hours Operations is able to assist patients and families with the interpretation of BCHS's bill of patients’ rights and responsibilities. The Manager, After Hours Operations is also responsible for receiving and documenting formal complaints brought forward by patients and families and approving and initiating any necessary action to ensure the safety of patients, families, staff, physicians and visitors.
The Manager, After Hours Operations is responsible for maintaining an accurate log of situations requiring Manager, After Hours Operations participation or intervention for each shift. The Manager, After Hours Operations is responsible for communicating and engaging in follow up with managers and directors as necessary for situations that required administrative intervention. This follow up includes: communication via email, telephone, or face to face meetings.
The Manager, After Hours Operations also participates in activities such as Quality of Care Reviews following an exceptional event that occurred during the Manager, After Hours Operations shift. The Manager, After Hours Operations is also expected to participate in quality improvement initiatives to support the overall improvement of organizational performance.

Mandatory Qualifications

Bachelor’s degree requires; Master’s degree preferred
Member in good standing with their relevant Professional Regulatory Body (i.e. College of Nurses of Ontario etc.).
BLS required
Demonstrated leadership experience (at least 3 years) in an acute care setting

Core Competencies

Evidence of behaviour that aligns with the BCHS values C.A.R.E (compassion, accountability, respect and equity)
Leadership Competencies including diplomacy, operating strategically, leveraging diversity and differences, customer focused, ensuring accountability, managing complex problems, fostering collaborative relationships, cultivating engagement to drive vision and purpose, establishing and maintaining trust, displaying self-awareness, and demonstrating resiliency.
Ability to develop and cultivate relationships with front line staff and leadership.
Demonstrate effective communication skills that promote collaborative teamwork and enhance partnership among health professions.
Demonstrate intercultural and interdisciplinary competence.
Facilitate and foster teamwork and collaboration.
Demonstrate professionalism including legal, ethical and professional values as a basis for decision making.
Promote ethical and legal principles of integrity, honesty, flexibility and respect through role modelling.
Participate in ongoing professional self-development and support the professional learning of colleagues.
Commitment to continuous Quality Improvement and exceptional Customer Service

Our Commitment to Equity, Diversity, and Inclusion

BCHS is committed to building an inclusive and accessible workplace that reflects the diversity of the communities we serve. We welcome people from all walks of life, including people of all genders, sexual orientations, racial and ethnic backgrounds, Indigenous identities, abilities, and lived experiences. Inclusion is part of how we deliver better care

We are dedicated to removing barriers and providing accommodations at every stage of the hiring process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require any accommodations, please inform us when contacted, and we will work with you to meet your needs.

Ready to Make a Difference?

If you are passionate about healthcare and looking for a supportive and dynamic work environment, we would love to hear from you! Apply today and join BCHS in delivering exceptional care with compassion and integrity.

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More about this job

Responsibilities

Oversee hospital operations at both sites during after-hours shifts, making critical decisions about patient flow, bed placement, staffing, and resource allocation while advising staff on complex care, policy, and risk matters. Support patients and families with escalated concerns and complaints, document interventions, coordinate follow-up with leaders, and contribute to quality reviews and improvement initiatives.

Requirements

A bachelor's degree and membership in good standing with a relevant professional regulatory body are required; a master's degree is preferred, and BLS certification is required. Candidates must have at least three years of acute-care leadership experience and demonstrate strong communication, collaboration, ethical decision-making, resilience, and commitment to quality improvement.

Skills

Healthcare Operations
Patient Flow Management
Bed Management
Staffing and Resource Allocation
Patient Relations
Risk Management
Policy Interpretation
Complex Problem Solving
Leadership
Mentorship
Communication
Interdisciplinary Collaboration
Conflict Resolution
Quality Improvement
Customer Service
Ethical Decision-Making

Benefits

Education Fund
Tuition Support
Professional Development
Mentorship Programs
Leadership Development
Employee Assistance Program
Pension Plan
Employee Appreciation Programs

Visa sponsorship

Not detected in the job text

Keywords

Acute Care
Hospital Operations
After-Hours Operations
Patient Flow
Bed Allocation
Staffing
Resource Allocation
Patient Relations
Risk Management
Policy Administration
Patient Rights
Complaint Management
Quality of Care Reviews
Quality Improvement
BLS
Professional Regulatory Body
Interdisciplinary Collaboration
Leadership
Mentorship
Customer Service
Ethical Decision-Making
Patient Safety
Healthcare
Cultural Awareness
Equity, Diversity, and Inclusion

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