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Added 1 min ago
NH
ADMINISTRATIVE ASSISTANT, COMMUNITY SOCIAL SERVICES
Northern Health - BC
Fort St. John, BC
- Full-time
…priorities of Northern Health, and under the general supervision of Manager or designate, Registered Nurse or designate, the Community Social Service Assistant provides support services in…
Added 1 min ago
A
Représentant(e) au développement des ventes | Sales Development Representative
Actalent
Brossard, QC
- $55,000 to $60,000 CAD / year
- Full-time
1 à 3 ans d’expérience en service à la clientèle, leadership et/ou ventes (incluant des majeures en vente/clubs/stages)
Added 1 min ago
CO
Supervisor, Roads
City of Markham
Markham, ON
- $109,744 to $143,867 CAD / year
- Full-time
Department and Commission: Operations, Community Services
Added 1 min ago
BH
Registered Nurse – Inpatient Mental Health #558-26
Brightshores Health System
Owen Sound, ON
- Part-time
Reporting to the Manager, the Registered Nurse (RN) works collaboratively in an inter-disciplinary team to provide patient care patients with acute mental health, addictions, dementia and…
Added 2 mins ago
HA
Customer Service Representative (Full Time)
Homes Alive Pets
Calgary, AB
- Full-time
This isn’t your average pet store. Our stores are community hubs built on a belief in a higher standard for pet care – and our team is the reason why. We take a brand-agnostic,…
Added 2 mins ago
W
Manager - Inside Sales
Wesco
Colborne, ON
- Full-time
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Added 2 mins ago
Valve Technician
Spartan Controls Ltd.
AB · Edmonton, AB
…Valve Technician to work with our Protection Production and Service team. This position will be based out of our new Edmonton Service Centre location (5515 42 Street NW) and will be…
Added 2 mins ago
Valve Mechanic - 1 Year Temporary
Spartan Controls Ltd.
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Added 2 mins ago
Planner-C1448
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Added 2 mins ago
Senior Relationship Manager
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Added 2 mins ago
DT
Onsite Field Services Technician, Voisey’s Bay, NL
DXC Technology
NL · CAN NL Home based (CSC Location)
- Full-time
…parties to ensure implementation is meeting expected timeframes, service level agreements and other criteria. Measures, maintains, and documents team performance in relation to established…
Added 2 mins ago
DT
Onsite Field Services Technician, Voisey’s Bay, NL
DXC Technology
NL · CAN NL Home based (CSC Location)
- Full-time
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Added 2 mins ago
Assistant Manager - Continuing Care Nursing
Nova Scotia Health and IWK Health
Canso, NS · NS · Middle Musquodoboit, NS · Musquodoboit Harbour, NS · Port Hawkesbury, NS · Sheet Harbour 36, NS · Sherbrooke, NS · Guysborough Co., Nova
Reporting to the Home Care Nursing Services Manager, the Assistant Manager supports the work of the manager and the Continuing Care Nursing program. Key responsibilities include leadership,…
Added 2 mins ago
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Added 2 mins ago
Physiotherapy Assistant - Neurology/Spinal Cord Injury - Rehabilitation & Supportive Care Services
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Added 2 mins ago
CF
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- $18 to $20 CAD / hour
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Added 17 mins ago
S
Deli - Manager Deli @ Our Broadmead Location
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Added 17 mins ago
AH
Supervisor
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Added 17 mins ago
TU
Banquet Houseperson - Sage Catering (Auxiliary)
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Vancouver, BC
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Added 17 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts
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Added 17 mins ago
MC
Manager, Business Banking Credit
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Guelph, ON
- $79,100 to $110,000 CAD / year
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Added 17 mins ago
KD
Part-Time Direct Support Professional
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Added 17 mins ago
BR
Administrateur(trice) de location et de site / Leasing & Site Administrator
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- Full-time
…détails et aime travailler en collaboration pour offrir un service professionnel aux résidents et aux locataires…
Added 17 mins ago
A
Représentant(e) au développement des ventes | Sales Development Representative
Actalent
Sherbrooke, QC
- $55,000 to $60,000 CAD / year
- Full-time
1 à 3 ans d’expérience en service à la clientèle, leadership et/ou ventes (incluant des majeures en vente/clubs/stages)

Brant Community Healthcare System

Manager, After Hours Operations

Brantford, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 29, 2026
Experience: Demonstrated leadership experience (at least 3 years) in an acute care setting
Posting language: English
Posted: Oct 30, 2026

Original job description

Grow Your Career at Brant Community Healthcare System (BCHS)

At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment to the people who rely on us.

Brantford General Hospital – Our acute care hospital offering a full spectrum of inpatient and outpatient services.
The Willett in Paris – Home to our urgent care centre and transitional care services, supporting patients through every step of their healthcare journey.

With Over 130 Years Of Service, BCHS Is Evolving With a Renewed Focus On Excellence, Collaboration, And Innovation. Our Strategic Priorities Center On Quality Care, Connected Teams, And a Healthy Future For Our Patients, Our People, And Our Community. Our Culture Is Shaped By Our Core Values And Pillars

Core Values: Be Bold and Courageous | Commit to Excellence | Champion Equity | Be Trustworthy

Four Pillars: Patient-First | People-Centred | Partnership-Based | Progress-Focused

These values reflect who we are, what we stand for, and how we work together to have influence. Join us in shaping the future of healthcare - right here at BCHS.

Why Choose BCHS?

Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.
Flexible Scheduling – Within a standard work week
Career Growth – Internal job postings, mentorship programs, and leadership development.
Predictable Work Locations – Stability and consistency in your work environment.
Collaborative Team Culture – Work alongside skilled professionals in a supportive, interdisciplinary setting.
Employee Wellness Matters – Peer Support Team, Wellness Committee, Free, confidential Employee Assistance Program (EAP) for employees and their families.
Commitment to Safety – Comprehensive safety programs for all
Competitive Compensation and Benefits –– Salaries and benefits designed to align with industry standards, reinforcing our commitment to attracting and retaining top talent. Excellent Pension Plan.
Diversity & Inclusion – We are actively working to diversify our teams and remove systemic barriers in hiring, retention, and advancement. We track and report on our progress because representation matters. We regularly review our benefits, policies, and programs through an equity lens to meet the needs of our diverse teams. Provide accommodations for religious practices and use trauma-informed policies that support mental wellbeing.
Recognition & Rewards – Employee appreciation programs and professional recognition opportunities and Corporate Committee
Community Impact – Make a real difference in patient care and public health every day.
Choose Civility – Where every interaction matters. Civility and respect shape our workplace, as individuals treat one another - and the communities we serve with dignity, empathy, and cultural awareness. We foster a culture of civility by raising awareness, setting clear expectations, and continually reviewing our policies and practices to ensure respect is at the core of everything we do.

Position Summary

The Manager, After Hours Operations acts as a resource to patients, families, physicians, and employees of BCHS by providing consultation in situations where advanced expertise is required. The Manager, After Hours Operations provides advice and guidance to healthcare providers regarding complex patient care matters, patient flow, staffing, patient relations and risk management issues, policy administration and problem solving. The After Hours Manager is responsible for critical decision making as they assume full accountabilities for all operations at both sites during their shift, from 1900-0700 M-F and 24/7 on weekends and statutory holidays.

This is a unique managerial role well suited to someone who thrives on autonomy and prefers to focus on operations vs. administration as there are no direct reports and no budgeting responsibilities.

Primary Responsibilities

The Manager, After Hours Operations works collaboratively with the bed allocator, patient registration clerk, the shift leads on the clinical units and the on-call leaders to effectively and safely utilize the available bed space to ensure that the right patient is placed in the right bed in a timely manner. When demand for resources is greater than supply the Manager, After Hours Operations will decide how the available resources are to be allocated in order keep all areas of the organization functioning optimally and safely.
The Manager, After Hours Operations is visible and accessible to staff in order to respond to requests for assistance and guidance when staff encounter complex situations requiring additional skill or expertise. The Manager, After Hours Operations helps to build capacity in staff members through mentorship and other acts of support such as: assisting with the interpretation of policy, offering support by facilitating communication amongst staff or with patients and families, referring staff to available resources at BCHS, facilitation of bed management meetings, sharing and discussing with staff the strategic priorities and ways in which they can contribute towards achieving these.
The Manager, After Hours Operations directly supports patients and families when situations occur that require a higher level of administrative authority. Manager, After Hours Operations is able to assist patients and families with the interpretation of BCHS's bill of patients’ rights and responsibilities. The Manager, After Hours Operations is also responsible for receiving and documenting formal complaints brought forward by patients and families and approving and initiating any necessary action to ensure the safety of patients, families, staff, physicians and visitors.
The Manager, After Hours Operations is responsible for maintaining an accurate log of situations requiring Manager, After Hours Operations participation or intervention for each shift. The Manager, After Hours Operations is responsible for communicating and engaging in follow up with managers and directors as necessary for situations that required administrative intervention. This follow up includes: communication via email, telephone, or face to face meetings.
The Manager, After Hours Operations also participates in activities such as Quality of Care Reviews following an exceptional event that occurred during the Manager, After Hours Operations shift. The Manager, After Hours Operations is also expected to participate in quality improvement initiatives to support the overall improvement of organizational performance.

Mandatory Qualifications

Bachelor’s degree requires; Master’s degree preferred
Member in good standing with their relevant Professional Regulatory Body (i.e. College of Nurses of Ontario etc.).
BLS required
Demonstrated leadership experience (at least 3 years) in an acute care setting

Core Competencies

Evidence of behaviour that aligns with the BCHS values C.A.R.E (compassion, accountability, respect and equity)
Leadership Competencies including diplomacy, operating strategically, leveraging diversity and differences, customer focused, ensuring accountability, managing complex problems, fostering collaborative relationships, cultivating engagement to drive vision and purpose, establishing and maintaining trust, displaying self-awareness, and demonstrating resiliency.
Ability to develop and cultivate relationships with front line staff and leadership.
Demonstrate effective communication skills that promote collaborative teamwork and enhance partnership among health professions.
Demonstrate intercultural and interdisciplinary competence.
Facilitate and foster teamwork and collaboration.
Demonstrate professionalism including legal, ethical and professional values as a basis for decision making.
Promote ethical and legal principles of integrity, honesty, flexibility and respect through role modelling.
Participate in ongoing professional self-development and support the professional learning of colleagues.
Commitment to continuous Quality Improvement and exceptional Customer Service

Our Commitment to Equity, Diversity, and Inclusion

BCHS is committed to building an inclusive and accessible workplace that reflects the diversity of the communities we serve. We welcome people from all walks of life, including people of all genders, sexual orientations, racial and ethnic backgrounds, Indigenous identities, abilities, and lived experiences. Inclusion is part of how we deliver better care

We are dedicated to removing barriers and providing accommodations at every stage of the hiring process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require any accommodations, please inform us when contacted, and we will work with you to meet your needs.

Ready to Make a Difference?

If you are passionate about healthcare and looking for a supportive and dynamic work environment, we would love to hear from you! Apply today and join BCHS in delivering exceptional care with compassion and integrity.

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More about this job

Responsibilities

Oversee hospital operations at both sites during after-hours shifts, making critical decisions about patient flow, bed placement, staffing, and resource allocation. Support staff, patients, and families with complex care and operational issues, document and follow up on incidents and complaints, and contribute to quality improvement.

Requirements

A bachelor's degree and membership in good standing with a relevant professional regulatory body are required; a master's degree is preferred, and BLS certification is required. Candidates must have at least three years of acute-care leadership experience and demonstrate strong communication, collaboration, problem-solving, ethical decision-making, and quality-improvement capabilities.

Skills

Healthcare Operations
Patient Flow Management
Bed Management
Staffing and Resource Allocation
Clinical Decision-Making
Patient Relations
Risk Management
Policy Interpretation
Complaint Management
Crisis Management
Leadership
Mentorship
Interdisciplinary Collaboration
Communication
Quality Improvement
Conflict Resolution

Benefits

Education Fund
Tuition Support
Professional Development Opportunities
Mentorship Programs
Leadership Development
Employee Assistance Program
Pension Plan
Employee Appreciation Programs

Visa sponsorship

Not detected in the job text

Keywords

Acute Care
Hospital Operations
After-Hours Operations
Patient Flow
Bed Allocation
Staffing
Resource Allocation
Patient Care
Patient Relations
Risk Management
Policy Administration
Complaint Documentation
Patient Rights
Quality of Care Reviews
Quality Improvement
BLS
Professional Regulatory Body
Leadership
Mentorship
Interdisciplinary Collaboration
Intercultural Competence
Ethical Decision-Making
Customer Service
Crisis Management

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