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Added 35 mins ago
NS
Clinical Therapist (Masters) - Adult - Mental Health & Addictions
Nova Scotia Health Authority
Victoria Vale, NS
- Full-time
The Clinical Therapist is a member of the Adult Service team in Mental Health and Addictions. Reporting to the Manager, the Clinical Therapist provides assessment and planning, treatment…
Added 50 mins ago
NS
Recreation Therapy Associate - Recreation Therapy
Nova Scotia Health Authority
Bridgewater, NS
- Full-time
Reporting to the Health Services Manager and under the direction of the interprofessional team, the Recreation Therapy Associate is a member of the health care team, providing support to…
Added 50 mins ago
NS
Physiotherapist - Rehabilitation & Supportive Care Services
Nova Scotia Health Authority
Dartmouth, NS
- Full-time
Reporting to the Program Manager of the Bone & Joint department within the Rehabilitation and Supportive Care Services portfolio, the Physiotherapist assesses, diagnoses and treats patients…
Added 50 mins ago
NS
Occupational Therapy Assistant - Rehabilitation & Supportive Care
Nova Scotia Health Authority
Halifax, NS
- Full-time
Reporting to the Program Manager and under the supervision of an Occupational Therapist, the Occupational Therapy Assistant (OTA) completes therapeutic and technical support duties in the…
Added 50 mins ago
Public Health Nurse
Winnipeg Regional Health Authority
Arborg, MB
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Added 50 mins ago
Clinical Therapist (Masters) - Adult - Mental Health & Addictions
Nova Scotia Health and IWK Health
Middleton, NS
The Clinical Therapist is a member of the Adult Service team in Mental Health and Addictions. Reporting to the Manager, the Clinical Therapist provides assessment and planning, treatment…
Added 50 mins ago
IMIT Business Analyst - HIM Coding Classification & Terminology Standards
Nova Scotia Health and IWK Health
All Locations, Nova
…for coding classification and terminology standards across NS Health. The HIM BA works within the team and collaborates with key clinical and business stakeholders throughout the province…
Added 50 mins ago
Physiotherapist - Rehabilitation & Supportive Care Services
Nova Scotia Health and IWK Health
Dartmouth, NS
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Added 50 mins ago
Occupational Therapy Assistant - Rehabilitation & Supportive Care
Nova Scotia Health and IWK Health
Halifax, NS
Reporting to the Program Manager and under the supervision of an Occupational Therapist, the Occupational Therapy Assistant (OTA) completes therapeutic and technical support duties in the…
Added 1 hour ago
RC
Senior Site Superintendent
rcs Construction
Sydney, NS
- Full-time
And, of course, the essentials: a competitive total compensation package, group health and dental coverage, an employer-matched retirement savings program, and access to our Employee and…
Added 1 hour ago
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Unit Clerk - Correctional Health Services
Provincial Health Services Authority
Surrey, BC
- Full-time
In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority client safety is a priority and a responsibility shared by everyone at…
Added 2 hours ago
IR
Dietary Aide
Interlake-Eastern Regional Health Authority
Ashern, MB
- Internship
Under the direction of the Manager, Support Services and Cook, the Dietary Aide performs the assigned duties related to the preparation and service of food to patients/ residents, staff,…
Added 2 hours ago
IR
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Interlake-Eastern Regional Health Authority
Fisher Branch, MB
- Full-time
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Added 2 hours ago
IR
Assistant Cook
Interlake-Eastern Regional Health Authority
Powerview-Pine Falls, MB · Pine Falls, MB
- Full-time
Under the direction of the Manager, Support Services and Cook, the Assistant Cook performs the assigned duties for the provision of regular, therapeutic and texture modified meals related…
Added 2 hours ago
IR
Dietary Aide
Interlake-Eastern Regional Health Authority
Oakbank, MB
- Full-time
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Added 2 hours ago
IR
Dietary Aide
Interlake-Eastern Regional Health Authority
Beausejour, MB
- Full-time
Under the direction of the Manager, Support Services and Cook, the Dietary Aide performs the assigned duties related to the preparation and service of food to patients/ residents, staff,…
Added 2 hours ago
IR
Assistant Cook, Cafe
Interlake-Eastern Regional Health Authority
Selkirk, MB
- Internship
Under the direction of the Manager, Support Services and Cook, the Assistant Cook performs the assigned duties for the provision of regular, therapeutic and texture modified meals related…
Added 2 hours ago
IR
Dietary Aide
Interlake-Eastern Regional Health Authority
Beausejour, MB
- Internship
Under the direction of the Manager, Support Services and Cook, the Dietary Aide performs the assigned duties related to the preparation and service of food to patients/ residents, staff,…
Added 2 hours ago
IR
Uncertified Health Care Aide
Interlake-Eastern Regional Health Authority
Beausejour, MB
- Full-time
The Health Care Aide – Uncertified is a member of the health care team, working under the direction of the Registered Nurse and /or Licensed Practical Nurse and the Clinical Team Manager.…
Added 3 hours ago
IR
Public Health Nurse
Interlake-Eastern Regional Health Authority
Ashern, MB
- Full-time
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Added 3 hours ago
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Housekeeping Aide
Interlake-Eastern Regional Health Authority
Selkirk, MB
- Full-time
Under the direction of the Manager, Support Services and/or Lead Hand the Housekeeping Aide performs the assigned duties in accordance with established work schedules, policies and…
Added 3 hours ago
IR
Housekeeping Aide
Interlake-Eastern Regional Health Authority
Selkirk, MB
- Full-time
Under the direction of the Manager, Support Services and/or Lead Hand the Housekeeping Aide performs the assigned duties in accordance with established work schedules, policies and…
Added 3 hours ago
IR
Dietary Aide
Interlake-Eastern Regional Health Authority
Fisher Branch, MB
- Full-time
Under the direction of the Manager, Support Services and Cook, the Dietary Aide performs the assigned duties related to the preparation and service of food to patients/ residents, staff,…
Added 3 hours ago
IR
Assistant Cook
Interlake-Eastern Regional Health Authority
Fisher Branch, MB
- Full-time
Under the direction of the Manager, Support Services and Cook, the Assistant Cook performs the assigned duties for the provision of regular, therapeutic and texture modified meals related…
Added 3 hours ago
IR
Home Care Scheduling Clerk
Interlake-Eastern Regional Health Authority
Selkirk, MB
- Full-time
The Home Care Scheduling Clerk works under the supervision of the Clinical Team Manager – Home Care performing various office functions including coordinating and maintaining scheduling for…

Brant Community Healthcare System

Manager, After Hours Operations

Brantford, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 1, 2026
Experience: Demonstrated leadership experience (at least 3 years) in an acute care setting
Posting language: English
Posted: Nov 1, 2026

Original job description

Grow Your Career at Brant Community Healthcare System (BCHS)

At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment to the people who rely on us.

Brantford General Hospital – Our acute care hospital offering a full spectrum of inpatient and outpatient services.
The Willett in Paris – Home to our urgent care centre and transitional care services, supporting patients through every step of their healthcare journey.

With Over 130 Years Of Service, BCHS Is Evolving With a Renewed Focus On Excellence, Collaboration, And Innovation. Our Strategic Priorities Center On Quality Care, Connected Teams, And a Healthy Future For Our Patients, Our People, And Our Community. Our Culture Is Shaped By Our Core Values And Pillars

Core Values: Be Bold and Courageous | Commit to Excellence | Champion Equity | Be Trustworthy

Four Pillars: Patient-First | People-Centred | Partnership-Based | Progress-Focused

These values reflect who we are, what we stand for, and how we work together to have influence. Join us in shaping the future of healthcare - right here at BCHS.

Why Choose BCHS?

Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.
Flexible Scheduling – Within a standard work week
Career Growth – Internal job postings, mentorship programs, and leadership development.
Predictable Work Locations – Stability and consistency in your work environment.
Collaborative Team Culture – Work alongside skilled professionals in a supportive, interdisciplinary setting.
Employee Wellness Matters – Peer Support Team, Wellness Committee, Free, confidential Employee Assistance Program (EAP) for employees and their families.
Commitment to Safety – Comprehensive safety programs for all
Competitive Compensation and Benefits –– Salaries and benefits designed to align with industry standards, reinforcing our commitment to attracting and retaining top talent. Excellent Pension Plan.
Diversity & Inclusion – We are actively working to diversify our teams and remove systemic barriers in hiring, retention, and advancement. We track and report on our progress because representation matters. We regularly review our benefits, policies, and programs through an equity lens to meet the needs of our diverse teams. Provide accommodations for religious practices and use trauma-informed policies that support mental wellbeing.
Recognition & Rewards – Employee appreciation programs and professional recognition opportunities and Corporate Committee
Community Impact – Make a real difference in patient care and public health every day.
Choose Civility – Where every interaction matters. Civility and respect shape our workplace, as individuals treat one another - and the communities we serve with dignity, empathy, and cultural awareness. We foster a culture of civility by raising awareness, setting clear expectations, and continually reviewing our policies and practices to ensure respect is at the core of everything we do.

Position Summary

The Manager, After Hours Operations acts as a resource to patients, families, physicians, and employees of BCHS by providing consultation in situations where advanced expertise is required. The Manager, After Hours Operations provides advice and guidance to healthcare providers regarding complex patient care matters, patient flow, staffing, patient relations and risk management issues, policy administration and problem solving. The After Hours Manager is responsible for critical decision making as they assume full accountabilities for all operations at both sites during their shift, from 1900-0700 M-F and 24/7 on weekends and statutory holidays.

This is a unique managerial role well suited to someone who thrives on autonomy and prefers to focus on operations vs. administration as there are no direct reports and no budgeting responsibilities.

Primary Responsibilities

The Manager, After Hours Operations works collaboratively with the bed allocator, patient registration clerk, the shift leads on the clinical units and the on-call leaders to effectively and safely utilize the available bed space to ensure that the right patient is placed in the right bed in a timely manner. When demand for resources is greater than supply the Manager, After Hours Operations will decide how the available resources are to be allocated in order keep all areas of the organization functioning optimally and safely.
The Manager, After Hours Operations is visible and accessible to staff in order to respond to requests for assistance and guidance when staff encounter complex situations requiring additional skill or expertise. The Manager, After Hours Operations helps to build capacity in staff members through mentorship and other acts of support such as: assisting with the interpretation of policy, offering support by facilitating communication amongst staff or with patients and families, referring staff to available resources at BCHS, facilitation of bed management meetings, sharing and discussing with staff the strategic priorities and ways in which they can contribute towards achieving these.
The Manager, After Hours Operations directly supports patients and families when situations occur that require a higher level of administrative authority. Manager, After Hours Operations is able to assist patients and families with the interpretation of BCHS's bill of patients’ rights and responsibilities. The Manager, After Hours Operations is also responsible for receiving and documenting formal complaints brought forward by patients and families and approving and initiating any necessary action to ensure the safety of patients, families, staff, physicians and visitors.
The Manager, After Hours Operations is responsible for maintaining an accurate log of situations requiring Manager, After Hours Operations participation or intervention for each shift. The Manager, After Hours Operations is responsible for communicating and engaging in follow up with managers and directors as necessary for situations that required administrative intervention. This follow up includes: communication via email, telephone, or face to face meetings.
The Manager, After Hours Operations also participates in activities such as Quality of Care Reviews following an exceptional event that occurred during the Manager, After Hours Operations shift. The Manager, After Hours Operations is also expected to participate in quality improvement initiatives to support the overall improvement of organizational performance.

Mandatory Qualifications

Bachelor’s degree requires; Master’s degree preferred
Member in good standing with their relevant Professional Regulatory Body (i.e. College of Nurses of Ontario etc.).
BLS required
Demonstrated leadership experience (at least 3 years) in an acute care setting

Core Competencies

Evidence of behaviour that aligns with the BCHS values C.A.R.E (compassion, accountability, respect and equity)
Leadership Competencies including diplomacy, operating strategically, leveraging diversity and differences, customer focused, ensuring accountability, managing complex problems, fostering collaborative relationships, cultivating engagement to drive vision and purpose, establishing and maintaining trust, displaying self-awareness, and demonstrating resiliency.
Ability to develop and cultivate relationships with front line staff and leadership.
Demonstrate effective communication skills that promote collaborative teamwork and enhance partnership among health professions.
Demonstrate intercultural and interdisciplinary competence.
Facilitate and foster teamwork and collaboration.
Demonstrate professionalism including legal, ethical and professional values as a basis for decision making.
Promote ethical and legal principles of integrity, honesty, flexibility and respect through role modelling.
Participate in ongoing professional self-development and support the professional learning of colleagues.
Commitment to continuous Quality Improvement and exceptional Customer Service

Our Commitment to Equity, Diversity, and Inclusion

BCHS is committed to building an inclusive and accessible workplace that reflects the diversity of the communities we serve. We welcome people from all walks of life, including people of all genders, sexual orientations, racial and ethnic backgrounds, Indigenous identities, abilities, and lived experiences. Inclusion is part of how we deliver better care

We are dedicated to removing barriers and providing accommodations at every stage of the hiring process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require any accommodations, please inform us when contacted, and we will work with you to meet your needs.

Ready to Make a Difference?

If you are passionate about healthcare and looking for a supportive and dynamic work environment, we would love to hear from you! Apply today and join BCHS in delivering exceptional care with compassion and integrity.

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More about this job

Responsibilities

Oversee hospital operations at both sites during after-hours shifts, making critical decisions about patient flow, bed placement, staffing, and resource allocation while advising staff on complex care, policy, and risk matters. Support patients and families with escalated concerns and complaints, document interventions, coordinate follow-up with leaders, and contribute to quality reviews and improvement initiatives.

Requirements

A bachelor's degree and current good standing with a relevant professional regulatory body are required, along with BLS certification; a master's degree is preferred. Candidates must have at least three years of acute-care leadership experience and demonstrate strong communication, collaboration, ethical decision-making, resilience, and commitment to quality improvement and customer service.

Skills

Healthcare Operations
Acute Care Leadership
Patient Flow Management
Bed Allocation
Staffing and Resource Allocation
Patient Relations
Risk Management
Policy Interpretation
Complex Problem Solving
Conflict Resolution
Communication
Teamwork and Collaboration
Mentorship
Quality Improvement
Intercultural Competence
Decision-Making

Benefits

Education Fund
Tuition Support
Professional Development
Mentorship Programs
Leadership Development
Employee Assistance Program
Pension Plan
Employee Wellness Programs
Employee Recognition Programs

Visa sponsorship

Not detected in the job text

Keywords

After-Hours Operations
Hospital Operations
Acute Care
Patient Flow
Bed Management
Resource Allocation
Staffing
Patient Care
Patient Relations
Risk Management
Policy Administration
Complaint Management
Quality of Care Reviews
Quality Improvement
BLS
Professional Regulatory Body
Leadership
Mentorship
Interdisciplinary Collaboration
Patient Rights
Healthcare
Equity, Diversity, and Inclusion
Customer Service
C.A.R.E. Values

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