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Brant Community Healthcare System

The Hospital Elder Life Program (HELP) Coordinator

Brantford, ON, Canada

Job type: Full-time
Apply by: Oct 27, 2026
Posting language: English
Posted: Sep 27, 2026

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Original job description

Grow Your Career at Brant Community Healthcare System (BCHS)

At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment to the people who rely on us.

Brantford General Hospital – Our acute care hospital offering a full spectrum of inpatient and outpatient services.
The Willett in Paris – Home to our urgent care centre and transitional care services, supporting patients through every step of their healthcare journey.

With Over 130 Years Of Service, BCHS Is Evolving With a Renewed Focus On Excellence, Collaboration, And Innovation. Our Strategic Priorities Center On Quality Care, Connected Teams, And a Healthy Future For Our Patients, Our People, And Our Community. Our Culture Is Shaped By Our Core Values And Pillars

Core Values: Be Bold and Courageous | Commit to Excellence | Champion Equity | Be Trustworthy

Four Pillars: Patient-First | People-Centred | Partnership-Based | Progress-Focused

These values reflect who we are, what we stand for, and how we work together to have influence. Join us in shaping the future of healthcare - right here at BCHS.

Why Choose BCHS?

Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.
Flexible Scheduling – Within a standard work week
Career Growth – Internal job postings, mentorship programs, and leadership development.
Predictable Work Locations – Stability and consistency in your work environment.
Collaborative Team Culture – Work alongside skilled professionals in a supportive, interdisciplinary setting.
Employee Wellness Matters – Peer Support Team, Wellness Committee, Free, confidential Employee Assistance Program (EAP) for employees and their families.
Commitment to Safety – Comprehensive safety programs for all
Competitive Compensation and Benefits –– Salaries and benefits designed to align with industry standards, reinforcing our commitment to attracting and retaining top talent. Excellent Pension Plan.
Diversity & Inclusion – We are actively working to diversify our teams and remove systemic barriers in hiring, retention, and advancement. We track and report on our progress because representation matters. We regularly review our benefits, policies, and programs through an equity lens to meet the needs of our diverse teams. Provide accommodations for religious practices and use trauma-informed policies that support mental wellbeing.
Recognition & Rewards – Employee appreciation programs and professional recognition opportunities and Corporate Committee
Community Impact – Make a real difference in patient care and public health every day.
Choose Civility – Where every interaction matters. Civility and respect shape our workplace, as individuals treat one another - and the communities we serve with dignity, empathy, and cultural awareness. We foster a culture of civility by raising awareness, setting clear expectations, and continually reviewing our policies and practices to ensure respect is at the core of everything we do.

Position Summary

The Hospital Elder Life Program (HELP) Coordinator works with clinical leadership, including BCHS Geriatrics nurses and physicians, to co-ordinate volunteer visits to patients at risk of developing hospital acquired delirium. The HELP coordinator is an experienced healthcare professional, with a comprehensive knowledge base and experience related to geriatric care needs who will help to operate the HELP program at BCHS. Daily task will include hiring and training of HELP program volunteers, coordinating patient visits, engaging in patient visiting and collaborating with clinical leaders and geriatrics team members to meet patient visiting needs.

Primary Responsibilities

Supporting the screening of HELP program volunteers
Ensuring program volunteers are engaged in, and have completed comprehensive HELP program training
Shadowing on unit patient visiting activities with new volunteers
Providing training for volunteers for core elements of the HELP program (delirium prevention, documentation of visiting activities
Daily review of patient applications for HELP program services
Ensuring appropriateness of referrals to program
Assigning and scheduling volunteer engagement with patients
May include performing patient visiting sessions to evaluate patient appropriateness for programming or support scheduling
Escalation of identified concerns and collaboration with unit mangers to ensure high-quality care for geriatric patients at BCHS
Collaboration with Geriatrics team members to support high risk patients and integrate HELP visiting activities with care planning
Attend meetings related to HELP program operations
Be a frontline advocate for delirium prevention best practices
Collaborate and educate clinical leaders at BCHS about the HELP program and support implementation
Champion delirium best practice behaviours with clinical team members
Maintain data tracking records of program
Assist clinical leadership in evaluation and disseminating program impacts at BCHS

Mandatory Qualifications

2-year diploma in Recreation Therapy, or Occupational Therapy/Physiotherapy Assistant
Minimum 3-year experience in Geriatrics required
Gentle Persuasive Approaches (GPA) certification required
Healthcare experience required
Inpatient acute hospital setting Preferred
Supervisor, team lead experience required
Experience with volunteer coordination preferred

Our Commitment to Equity, Diversity, and Inclusion

BCHS is committed to building an inclusive and accessible workplace that reflects the diversity of the communities we serve. We welcome people from all walks of life, including people of all genders, sexual orientations, racial and ethnic backgrounds, Indigenous identities, abilities, and lived experiences. Inclusion is part of how we deliver better care

We are dedicated to removing barriers and providing accommodations at every stage of the hiring process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require any accommodations, please inform us when contacted, and we will work with you to meet your needs.

Ready to Make a Difference?

If you are passionate about healthcare and looking for a supportive and dynamic work environment, we would love to hear from you! Apply today and join BCHS in delivering exceptional care with compassion and integrity.

AI Use in Hiring

Brant Community Healthcare System does not use artificial intelligence (AI), automated tools, or algorithms to screen, assess, or rank candidates during the hiring process; all applications are reviewed by our recruitment team.

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More about this job

Responsibilities

Coordinate and support the Hospital Elder Life Program by screening, training, and scheduling volunteers, reviewing patient referrals, and arranging visits for patients at risk of hospital-acquired delirium. Collaborate with geriatric and clinical teams to promote delirium-prevention practices, address patient-care concerns, track program data, and evaluate program impact.

Requirements

Requires a two-year diploma in Recreation Therapy or as an Occupational Therapy/Physiotherapy Assistant, at least three years of geriatric experience, healthcare experience in an inpatient acute hospital setting, and Gentle Persuasive Approaches certification. Supervisor or team-lead experience is required, while volunteer-coordination experience is preferred.

Skills

Geriatric Care
Delirium Prevention
Volunteer Coordination
Volunteer Training
Patient Screening
Patient Visiting
Referral Assessment
Scheduling
Clinical Collaboration
Patient Advocacy
Program Operations
Data Tracking
Program Evaluation
Healthcare Education
Team Leadership
Gentle Persuasive Approaches

Benefits

Education Fund
Tuition Support
Professional Development
Mentorship Programs
Leadership Development
Employee Assistance Program
Employee Wellness Programs
Pension Plan
Employee Appreciation Programs

Visa sponsorship

Not detected in the job text

Keywords

Hospital Elder Life Program
Geriatric Care
Delirium Prevention
Recreation Therapy
Occupational Therapy Assistant
Physiotherapy Assistant
Acute Care
Inpatient Hospital
Volunteer Coordination
Volunteer Screening
Volunteer Training
Patient Referrals
Patient Visits
Patient Screening
Care Planning
Clinical Collaboration
Patient Advocacy
Program Operations
Data Tracking
Program Evaluation
Healthcare Education
Team Leadership

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