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Brantford Police Service

Communicator - Internal

Brantford, ON, N3T 5T3, Canada

Position: Communicator Posting Type: Internal Status: 2 full-time vacant positions Hours of work: 12 hours rotating shifts Compensation Level: $76,000 - $101,334 Application Opening: November 4, 2026 Application Deadline: November 11, 2026 · Full-time

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Job details

Pay: Position: Communicator Posting Type: Internal Status: 2 full-time vacant positions Hours of work: 12 hours rotating shifts Compensation Level: $76,000 - $101,334 Application Opening: November 4, 2026 Application Deadline: November 11, 2026
Job type: Full-time
Apply by: Nov 11, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

We invite online applications from our civilian members for a position of two (2) full-time communicator.

PURPOSE OF POSITION

Under the direction of the N.C.O. i/c Communications, the incumbent will provide an effective and efficient link between the public and the police through professional communications.

Shall, in the performance of duties, respect and protect human dignity and maintain and uphold the human rights of all persons.

SUMMARY OF DUTIES AND RESPONSIBILITIES

Attend mandatory training and undergo proficiency testing as deemed appropriate
Receive telephone requests for service from the public and upon obtaining sufficient detailed information, prioritize the call for service and forward same to the appropriate police field unit (s) or other agency by C.A.D. and/or voice radio transmission or telephone according to policy and procedure
Dispatch and monitor officers and maintain contact for officer safety
Monitor police units using GPS information systems
Monitor audio and video systems as per Policy and Procedure
Function as a switchboard/C.P.I.C. operator, answering the administration telephone lines and querying C.P.I.C. on behalf of non-MDT units
Maintain RMS and C.P.I.C. and other information systems as necessary
Be accountable to supervisors for the duties described
Perform additional duties as required

NOTE: The duties listed are not set forth for the purpose of limiting the assignment of work. They are not to be construed as a complete list of the many duties to be performed under the position title or those to be performed temporarily outside an employee's normal line of work.

Knowledge

An understanding of the organizational structure, Routine Orders, Policy and Procedures, practices within the Service as it pertains to duties performed
Working knowledge of standard office and communications software
Working knowledge of data entry

Desirable Courses

CPIC Operator Course - Entry Level
CPIC Operator Course - Advanced Level
Communications Training

Skills

Excellent oral and written communication skills
Computer literate in word processing
Proficient in keyboarding skills.

Abilities

Ability to exercise good judgement and make good decisions
Ability to adhere to policies and take direction from a supervisor
Ability to observe, retain and prepare clear, concise, and accurate reports and operate communications and general office equipment
Ability to communicate professionally and effectively with people at all levels of comprehension and to handle the public with courtesy and authority
Must be capable of handling multi-tasks, produce work under strict and definitive deadlines
All other qualifications the position justifies

Interested applicants are invited to complete an Internal Position Application Form and submit it electronically no later than Wednesday, November 11, 2026 at 4:00 pm. Please click on the link below to upload the application with your resume/cover letter:

(Apply to this Job)

Brantford Police Service does not use Artificial Intelligence (AI) enabled tools in the selection or hiring process. Hiring decisions are made by humans based on job-related criteria. Personal information submitted will be used only for the purposes of this competition in accordance with the Freedom of Information and Privacy Act. We welcome and encourage applications from individuals from all backgrounds, including those from underrepresented groups. If you require accommodations during the recruitment process, please let us know and we will work with you to meet your needs.

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More about this job

Responsibilities

The communicator acts as a vital link between the public and police by receiving service requests and prioritizing calls for dispatch. They are responsible for monitoring police units, maintaining information systems, and ensuring officer safety through effective communication.

Requirements

Candidates must possess strong oral and written communication skills, proficiency in data entry, and the ability to operate communications software. A working knowledge of organizational policies and the ability to handle multi-tasking under strict deadlines are required.

Skills

Data entry
Keyboarding
Word processing
Communication
Decision making
Report writing
Multi-tasking
Radio transmission
GPS monitoring
Switchboard operation
CPIC querying
Policy adherence

Visa sponsorship

Not detected in the job text

Keywords

Communications
Police Service
Dispatch
CPIC
CAD
GPS
RMS
Data Entry
Radio Transmission
Switchboard
Public Safety
Emergency Response
Policy Compliance
Report Writing
Multi-tasking
Keyboarding
Word Processing
Civilian Member
Shift Work

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