User support technician
- Calgary, AB, T3J 5H2, Canada
On-site
From $34 CAD / hour · Full-time
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Job details
- Pay
- From $34 CAD / hour
- Job type
- Full-time
- Workplace
- On-site
- Apply by
- Working hours
- 32 to 35 hours per week
- Posting language
- English
- Posted
Original job description
- Location Calgary, ABT3J 5H2
- Work location On site
- Salary$34.00HOUR hourly / 32 to 35 hours per week
- Terms of employment Permanent employmentFull time
- Early morning, Morning, Day, Evening, Weekend
- Starts as early as 2026-10-01
- vacancies 2 vacancies
- Source Job Bank #3676369
Overview
Languages
English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- or equivalent experience
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Relocation costs not covered by employer
- Willing to relocate
- Help desk
Responsibilities
Tasks
- Give access to computer networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
Additional information
Security and safety
- Basic security clearance
Transportation/travel information
- Own transportation
- Own vehicle
- Public transportation is available
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Handling heavy loads
- Physically demanding
- Manual dexterity
- Attention to detail
- Ability to distinguish between colours
- Sound discrimination
- Sitting
- Combination of sitting, standing, walking
- Standing for extended periods
- Bending, crouching, kneeling
Own tools/equipment
- Computer
- Internet access
- Cellular phone