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Braze

Senior Engineering Manager, Messaging Experience

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

What You’ll Do

The Messaging Experience (MX) team owns the user experience for creating Canvases and Campaigns in Braze - the core products that every Braze customer uses to orchestrate personalized messaging. MX aims to make this workflow as cohesive, efficient, and delightful as possible for marketers.

We are looking for a Senior Engineering Manager to lead the MX team. Canvas and Campaigns are where every Braze customer spends most of their time in the product, so the quality of this experience shapes how marketers judge Braze as a whole. You will own a multi-year roadmap that balances continuous refinement from user feedback and research with foundational investment, raising the bar for front-end quality, consistency, and delivery speed across the team.

As a Senior Engineering Manager, you will set the team's engineering direction and processes, grow its engineers and technical leads, own hiring for the team, and partner closely with the Product Manager and Designer so that engineering effort lands on the outcomes that matter most to marketers.

Who You Are

5+ years managing software engineering teams, including leading a multi-team or multi-quarter workstream beyond the day-to-day operation of a single team
Demonstrated experience in technical leadership, with the ability to drive and advocate for best-in-class iterative product development and engineering excellence
Track record of delivering and evolving large, customer-facing web applications
Strong technical judgment in modern front-end stacks (React, TypeScript, design systems) and the ability to set direction and review architecture without needing to own every detail
Experience working closely with Product and Design, turning user research and customer feedback into a roadmap and holding the team to a high bar on usability and polish
Self-starter with great communication and strong organizational skills, able to manage competing priorities and multiple streams of work at once
Calm, patient, considerate, compassionate, supportive, and inspiring leader

Bonus:

Experience with Ruby on Rails, MongoDB, Redis, Kubernetes, Datadog, or large monolith-to-modular migrations

For candidates based in Canada, the pay range for this position at the start of employment is expected to be between CA225,850-CA383,661/annually, with an expected On Target Earnings (OTE) between CA253,600-CA430,800/annually (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

What We Offer

Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country at here. More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze
Collaborative, transparent, and fun culture recognized as a Great Place to Work®

About Braze

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.

The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.

Braze was also named a 2025 Best Companies To Work For by U.S. News and World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.

The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you

OUR AI-POWERED BRAZE RECRUITMENT PROCESS

At Braze, we’re committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most - the person behind each application - we use AI-assisted tools at certain stages of our recruitment process.

This includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process.

Depending on where you are located, you may have certain rights available to you in relation to Braze’s use of AI:

To opt out of AI-assisted review of your application, please click the “Learn More” at the end of the application form below and follow the instructions before submitting your application. Please note, if you apply to multiple roles at Braze, you will need to opt out in relation to each application.
To exercise other types of rights, such as rights to request further information about how AI is used in our recruitment process, to request a retroactive manual review of any decision made or to contest a decision, please contact us at talentdata.privacy@braze.com.

Please contact us at talentdata.privacy@braze.com with any questions. To find out more about our hiring process, check out this page.

Notice Regarding Automated Employment Decision Tool (NYC Local Law 144)

Our use of AI during the application review process may include the use of automated employment decision tools. Pursuant to New York City Local Law 144, for roles based in New York City, or if you reside in New York City, you have the right to request an alternative selection process or a reasonable accommodation instead of AI-assisted review.

To opt out of AI-assisted review of your application, please click the “Learn More” button below and follow the instructions before submitting your application. Please note, if you apply to multiple roles at Braze, you will need to opt out in relation to each application. Please submit any other request to our Talent Acquisition team at talentdata.privacy@braze.com promptly after applying. Summaries of the most recent bias audit results for such tools are available here.

Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

Apply About employer

More about this job

Responsibilities

Lead the Messaging Experience engineering team and own a multi-year roadmap for improving the Canvas and Campaigns experience, balancing user-driven refinements with foundational investments. Set engineering direction and processes, develop engineers and technical leads, hire for the team, and partner with Product and Design to deliver outcomes that matter to marketers.

Requirements

Requires at least five years of software engineering management experience, including leadership of a multi-team or multi-quarter workstream, and a track record delivering and evolving large customer-facing web applications. Candidates should bring strong technical judgment in modern front-end technologies, experience partnering with Product and Design, and the communication, organizational, and people-leadership skills to guide teams through competing priorities.

Skills

Engineering Team Management
Technical Leadership
Front-End Engineering
React
TypeScript
Design Systems
Web Application Development
Product Development
Architecture Review
Product Roadmapping
User Research
Customer Feedback
Product and Design Collaboration
Hiring
Communication
Organizational Skills

Benefits

Equity Grants
Retirement Plan
Employee Stock Purchase Plan
Flexible Paid Time Off
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Fertility Benefits
Paid Parental Leave
Professional Development
Learning Stipend
Volunteer Opportunities
Donation Matching
Employee Resource Groups

Visa sponsorship

Not detected in the job text

Keywords

Messaging Experience
Canvas
Campaigns
Customer Engagement Platform
React
TypeScript
Design Systems
Ruby On Rails
MongoDB
Redis
Kubernetes
Datadog
Front-End Quality
Web Applications
Product Roadmap
Iterative Product Development
Engineering Excellence
Architecture
User Research
Customer Feedback
Usability
Product Management
Product Design
Hiring
Technical Leadership
Monolith-To-Modular Migration
Personalized Messaging
Journey Orchestration
AI-Powered Decisioning

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