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Added 1 min ago
Residential Community Support Workers (Prince George - Casual Pool)
Taproot Community Support Services
Prince George, BC
Temporary
Our 700-plus employee-owners live by five shared values: we are stronger together, we lead with optimism, we embrace challenges, we respect every voice, and we go above and beyond. Guided…
Added 1 min ago
Product Strategy Senior Advisor – 12 months Contract - Express Scripts Canada
Express Scripts Canada
Mississauga, ON
Full-time
Lead market scans, competitive analyses and client insight reviews to identify unmet needs, emerging trends, risks and opportunities.
Added 1 min ago
Sr Business Analyst - Payments
IFG - International Financial Group
Toronto, ON
Contract
Our client, a leading Canadian financial institution, is looking for an experienced Senior Business Analyst to support global money transfer and cross-border payment applications. The role…
Added 1 min ago
Electrical /Instrumentation & Control (I&C) Designer
Next Structural Integrity Inc.
Toronto, ON · Greater Toronto Area, Canada
$85 to $100 CAD / hour
Part-time
Collaborate in the development of conceptual and detailed equipment designs, ensuring adherence to design standards and client requirements.
Added 1 min ago
Project Manager
Hays
Toronto, ON
$80 to $89 CAD / hour
Contract
Lead the end-to-end delivery of complex payments technology initiatives, ensuring successful execution from planning through implementation and post-production stabilization.
Added 1 min ago
Leak Detection Advisor
SGS
Calgary, AB
$90,000 to $125,000 CAD / year
Full-time
…contribute to the assessment, tuning, testing, and monitoring of client leak detection systems - building the technical foundation to independently lead engagements as your experience…
Added 1 min ago
Pharmacist - CPS
Loblaw Companies Limited
Calgary, AB
Part-time
…operations of the Pharmacy, including providing communication to client pharmacies and coordinating with vendor and support teams, dispensing medication, and assisting in the maintenance of…
Added 1 min ago
Pharmacist - CPS
Loblaw Companies Limited
Calgary, AB
Part-time
…operations of the Pharmacy, including providing communication to client pharmacies and coordinating with vendor and support teams, dispensing medication, and assisting in the maintenance of…
Added 1 min ago
Leak Detection Advisor
SGS
Calgary, AB
$90,000 to $125,000 CAD / year
Full-time
…contribute to the assessment, tuning, testing, and monitoring of client leak detection systems - building the technical foundation to independently lead engagements as your experience…
Added 1 min ago
Leak Detection Advisor
SGS
Regina, SK
$90,000 to $125,000 CAD / year
Full-time
…contribute to the assessment, tuning, testing, and monitoring of client leak detection systems - building the technical foundation to independently lead engagements as your experience…
Added 1 min ago
Leak Detection Advisor
SGS
Regina, SK
$90,000 to $125,000 CAD / year
Full-time
…contribute to the assessment, tuning, testing, and monitoring of client leak detection systems - building the technical foundation to independently lead engagements as your experience…
Added 1 min ago
Program Manager, Non-IT IV
Robertson & Company Ltd.
Toronto, ON
Contract
Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management,…
Added 1 min ago
Bilingual Senior Assistant Underwriter
Oliver James
Toronto, ON · Greater Toronto Area, Canada
Full-time
This is a unique opportunity to join a premier global carrier that leads the commercial insurance market in Primary Layer and Lead Underwriter placements.
Added 1 min ago
Leak Detection Advisor
SGS
AB · Edmonton, AB
$90,000 to $125,000 CAD / year
Full-time
…contribute to the assessment, tuning, testing, and monitoring of client leak detection systems - building the technical foundation to independently lead engagements as your experience…
Added 1 min ago
Business Development Officer
MCH 蒙城汇
Montreal, QC
Full-time
…accounts, identifying business opportunities, and maintaining client relationships on a day-to-day basis. The role will require strong communication skills and the ability to work…
Added 1 min ago
Leak Detection Advisor
SGS
Vancouver, BC
$90,000 to $125,000 CAD / year
Full-time
…contribute to the assessment, tuning, testing, and monitoring of client leak detection systems - building the technical foundation to independently lead engagements as your experience…
Added 1 min ago
Specialist, Growth Strategy & Market Intelligence
Cella
Mississauga, ON
$88,000 to $95,000 CAD / year
Full-time
We are seeking a Senior Specialist, Growth Strategy & Market Intelligence to help drive our client's commercial expansion across Canada and international trade corridors.
Added 1 min ago
Design Studio Director
Creative Matters Inc.
Toronto, ON
Contract
Lead continuous improvement work across team performance and operations.
Added 1 min ago
Marketing Coordinator
Informa Connect - Global Finance
Toronto, ON
Full-time
2+ years of experience in e-mail marketing. Experience designing email marketing campaign automated flows, lead nurturing streams, managing lists.
Added 3 mins ago
Interim Executive Director, Safety & Security
LHH Knightsbridge
Toronto, ON · Greater Toronto Area, Canada
Contract
Our client, a large, multi-site academic institution, is seeking an experienced Interim Executive Director, Safety & Security to provide leadership during a period of transformation and…
Added 3 mins ago
Design Manager
Hospitality Designs
Vancouver, BC · Greater Vancouver Metropolitan Area
Full-time
Hospitality Designs is seeking an experienced and highly motivated Design Manager to lead the development and delivery of hospitality interior design projects from concept through…
Added 3 mins ago
Regional Business Manager - Specialty Care & Internal Medicine / Chef – Affaires régionales – Soins spécialisé et médecine interne (SSMI) - Ontario
Pfizer
London, ON
Full-time
Lead customer-facing activities with key strategic customers
Added 3 mins ago
Event Manager
Black Rock Oceanfront Resort
Ucluelet, BC
Full-time
…modern comfort. Our resort offers guests a luxury West Coast experience through our oceanfront accommodations, spa, and restaurants, Big Beach Lounge and Currents. We reside within the…
Added 3 mins ago
Digital Marketing & Content Specialist
Alexander College
Vancouver, BC
Full-time
LOCATION: Alexander College Vancouver Campuses. Flexibility to travel between campuses and attend off-site client meetings may be required.
Added 3 mins ago
Marketing & Growth Specialist
88West Realty Ltd.
North Vancouver, BC
Full-time
…Mainland. Founded on a commitment to integrity, education, and client-first mindset, we're building a reputation as a forward-thinking leader in Metro Vancouver real estate and we're…

Braze

Technical Writer

Toronto, ON, Canada

Posting language: English
Posted: Sep 28, 2026

Apply About employer

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Original job description

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

We're looking for a technical writer to join our Tech Writing team - someone who thinks in systems as naturally as they think in sentences. At Braze, documentation is infrastructure: a connected, structured body of knowledge that both developers and machines read from, not a collection of individual pages. You'll spend as much time shaping how that knowledge is organized and generated as you will writing it.

Our documentation practice is already well established, with a mature style guide, writers who own specific product domains, and a workflow where AI-assisted drafting sits alongside traditional technical writing. Your job is to push it forward on two fronts. The first is architectural: defining the metadata, taxonomy, and context our tooling relies on to produce useful first drafts. The second is editorial: becoming a genuine expert on Braze's platform and bringing the kind of scrutiny that turns a plausible draft into documentation our customers can actually trust - accurate, well-structured, and consistent in voice with every other Braze experience.

WHAT YOU’LL DO

Define and maintain the metadata (YAML front matter), taxonomy, and contextual guidelines that our AI-assisted drafting workflows depend on
Review and verify machine-generated prose and code samples line by line, checking technical accuracy, edge-case behavior, and voice before anything ships
Write and revise API references, integration guides, and conceptual documentation in our docs-as-code environment, owning feature updates end to end
Become an expert on the Braze platform, distilling complex functionality into approachable, user-centric language
Help oversee and maintain the documentation GitHub repository
Work closely with Product Management, Engineering, Support, Customer Success, Marketing, and Implementation teams to pin down how the platform actually behaves and to validate real customer integration paths
Organize content so it serves a developer mid-integration and a system retrieving context - the same structure has to work for both
Ensure documentation applies voice, style, and branding consistent with other client experiences
Keep improving our documentation and client education experience through feedback-gathering, research, experimentation, and data-driven decisions
Promote and foster knowledge exchange across teams

WHO YOU ARE

3+ years writing documentation for genuinely technical audiences - APIs, SDKs, or developer platforms - with writing samples that show both range and precision
Fluent in information architecture and knowledge management
A rigorous editor with a sharp instinct for the draft that reads well but says something subtly wrong
Comfortable with Git, Markdown, YAML, and docs-as-code workflows
An active, practical user of LLMs and AI tooling in your own work - you've figured out where they help and where they don't
Able to explain technical concepts to engineers and to non-technical readers, and to know which one you're writing for
Curious by default: you want to understand why something works the way it does before you document it, and you'll say so when a plan doesn't hold up
Steady across many stakeholders and comfortable when priorities shift
Excellent interpersonal skills, a user-centric team-player attitude, and confidence presenting your work and your reasoning
A relentless advocate for the user experience

For candidates based in Canada, the pay range at the start of employment for this position is expected to be between CA$72,000 - CA$97,000/year, with an expected On Target Earnings (OTE) between CA$80,000 - CA$108,000/year (including performance-based or variable compensation (bonus or commission). Your particular offer may vary depending on multiple individual factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

WHAT WE OFFER

Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country at here. More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze
Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ABOUT BRAZE

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.

The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.

Braze was also named a 2025 Best Companies To Work For by U.S. News and World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.

The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you

OUR AI-POWERED BRAZE RECRUITMENT PROCESS

At Braze, we’re committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most - the person behind each application - we use AI-assisted tools at certain stages of our recruitment process.

This includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process.

Depending on where you are located, you may have certain rights available to you in relation to Braze’s use of AI:

To opt out of AI-assisted review of your application, please click the “Learn More” at the end of the application form below and follow the instructions before submitting your application. Please note, if you apply to multiple roles at Braze, you will need to opt out in relation to each application.
To exercise other types of rights, such as rights to request further information about how AI is used in our recruitment process, to request a manual review of any decision made or to contest a decision, please contact us at talentdata.privacy@braze.com.

Please contact us at talentdata.privacy@braze.com with any questions. To find out more about our hiring process, check out this page.

Notice Regarding Automated Employment Decision Tool (NYC Local Law 144)

Our use of AI during the application review process may include the use of automated employment decision tools. Pursuant to New York City Local Law 144, for roles based in New York City, or if you reside in New York City, you have the right to request an alternative selection process or a reasonable accommodation instead of AI-assisted review.

To opt out of AI-assisted review of your application, please click the “Learn More” button below and follow the instructions before submitting your application. Please note, if you apply to multiple roles at Braze, you will need to opt out in relation to each application. Please submit any other request to our Talent Acquisition team at talentdata.privacy@braze.com promptly after applying. Summaries of the most recent bias audit results for such tools are available here.

Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

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More about this job

Responsibilities

You will define and maintain metadata and taxonomy for AI-assisted drafting workflows while reviewing machine-generated content for technical accuracy. Additionally, you will write and revise API references and integration guides within a docs-as-code environment while collaborating across product and engineering teams.

Requirements

Candidates must have 3+ years of experience writing documentation for technical audiences such as APIs or SDKs. Proficiency in information architecture, Git, Markdown, and AI-assisted workflows is required.

Skills

Technical writing
Information architecture
Knowledge management
API documentation
SDK documentation
Git
Markdown
YAML
Docs-as-code
LLMs
AI tooling
Editorial scrutiny
Cross-functional collaboration
User-centric design
Metadata management
Taxonomy

Benefits

Equity grants
Retirement plans
Employee stock purchase plans
Flexible paid time off
Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Fertility benefits
Paid parental leave
Professional development
Learning stipend

Visa sponsorship

Not detected in the job text

Keywords

Technical Writer
Braze
API
SDK
Documentation
Docs-as-code
Git
Markdown
YAML
AI-assisted drafting
LLMs
Information architecture
Knowledge management
Metadata
Taxonomy
Customer engagement platform
BrazeAI
Product management
Engineering
Customer success
Marketing
Integration guides
User-centric
Data-driven
Equity
RSUs
Hybrid work
Professional development

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