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Added 23 mins ago
Systems Support Specialist
Vast auto Distribution
Montreal, QC
Vast-Auto Distribution, a subsidiary of O’Reilly Automotive Inc., is a leader in auto parts distribution and retail across Eastern Canada. It is part of O’Reilly Auto Parts that operates…
Added 1 hour ago
Director of Information Technology
Liteline
Richmond Hill, ON
Full-time
The scope is deliberately broad. Liteline is investing in artificial intelligence, automation, data infrastructure and connected business systems across the organization, and the Director…
Added 2 hours ago
Coordinator, People Operations (6 Month Contract)
Deloitte
Toronto, ON
Full-time
Manage a high volume of requests in an efficient and timely manner to meet daily/weekly quotas and service level agreements;
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Controls Service Technician
Johnson Controls
Toronto, ON · Richmond Hill, ON
Full-time
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Added 3 hours ago
Technical Writer
Braze
Toronto, ON
Review and verify machine-generated prose and code samples line by line, checking technical accuracy, edge-case behavior, and voice before anything ships
Added 3 hours ago
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Triton Canada
Toronto, ON · Greater Toronto Area, Canada
Full-time
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Added 6 hours ago
Software Engineering Manager - VP level
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Montreal, QC · Greater Montreal Metropolitan Area
$190,000 to $200,000 CAD / year
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$17 to $19.5 CAD / hour
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Added 2 days ago
Culinary Specialist 12-18 Month Contract
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Vancouver, BC · Sysco Vancouver
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Full-time
Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide…
Added 2 days ago
Sales Consultant
Sysco
Vancouver, BC · Sysco Vancouver
Full-time
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Added 2 days ago
Team Lead, AI Engineering
The Citco Group Limited
Halifax, NS
Full-time
Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration,…
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Senior AI Engineer
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Halifax, NS
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Commercial Account Executive
Johnson Controls
Hamilton, ON
$46,000 to $69,000 CAD / year
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…demonstrating the attributes of a seasoned and compassionate leader, you will engage employees to achieve the highest standards of care, service and value for our…
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Montreal, QC
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Senior Manager, Procurement Transformation - 15346G.PUR.0001
Toronto Community Housing or Toronto Seniors Housing
Toronto, ON
Minimum four (4) weeks of paid annual vacation days, increasing with years of service;
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Human Capital Director, Deals
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Toronto, ON
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As the Human Capital Business Partner (HCBP) Director, you will partner with your People Experience Leader (PEL) and line of service (LoS) leadership team to drive and execute people…
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Toronto, ON
…transformation. As Manager, Strategic Sourcing – covering business line software (e.g., Capital Markets & Wealth Systems) within Technology Sourcing – you'll lead high-impact sourcing…
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The Miller Group, a subsidiary of Colas Canada, is a Canadian leader in the construction and maintenance of transportation infrastructure since 1917. We provide exceptional customer service…
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Human Capital Director, Deals
PwC
Toronto, ON
Full-time
As the Human Capital Business Partner (HCBP) Director, you will partner with your People Experience Leader (PEL) and line of service (LoS) leadership team to drive and execute people…
Added 3 days ago
Senior Business Specialist IT
Niagara Region
Thorold, ON
$105,330 to $123,910 CAD / year
Contract
…align with strategic objectives while being consistent and in line with IT Solution’s technological architecture. As a Senior Business Specialist, you will need to stay continuously updated…

Braze

Technical Writer

Toronto, ON, Canada

Posting language: English
Posted: Sep 28, 2026

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Original job description

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

We're looking for a technical writer to join our Tech Writing team - someone who thinks in systems as naturally as they think in sentences. At Braze, documentation is infrastructure: a connected, structured body of knowledge that both developers and machines read from, not a collection of individual pages. You'll spend as much time shaping how that knowledge is organized and generated as you will writing it.

Our documentation practice is already well established, with a mature style guide, writers who own specific product domains, and a workflow where AI-assisted drafting sits alongside traditional technical writing. Your job is to push it forward on two fronts. The first is architectural: defining the metadata, taxonomy, and context our tooling relies on to produce useful first drafts. The second is editorial: becoming a genuine expert on Braze's platform and bringing the kind of scrutiny that turns a plausible draft into documentation our customers can actually trust - accurate, well-structured, and consistent in voice with every other Braze experience.

WHAT YOU’LL DO

Define and maintain the metadata (YAML front matter), taxonomy, and contextual guidelines that our AI-assisted drafting workflows depend on
Review and verify machine-generated prose and code samples line by line, checking technical accuracy, edge-case behavior, and voice before anything ships
Write and revise API references, integration guides, and conceptual documentation in our docs-as-code environment, owning feature updates end to end
Become an expert on the Braze platform, distilling complex functionality into approachable, user-centric language
Help oversee and maintain the documentation GitHub repository
Work closely with Product Management, Engineering, Support, Customer Success, Marketing, and Implementation teams to pin down how the platform actually behaves and to validate real customer integration paths
Organize content so it serves a developer mid-integration and a system retrieving context - the same structure has to work for both
Ensure documentation applies voice, style, and branding consistent with other client experiences
Keep improving our documentation and client education experience through feedback-gathering, research, experimentation, and data-driven decisions
Promote and foster knowledge exchange across teams

WHO YOU ARE

3+ years writing documentation for genuinely technical audiences - APIs, SDKs, or developer platforms - with writing samples that show both range and precision
Fluent in information architecture and knowledge management
A rigorous editor with a sharp instinct for the draft that reads well but says something subtly wrong
Comfortable with Git, Markdown, YAML, and docs-as-code workflows
An active, practical user of LLMs and AI tooling in your own work - you've figured out where they help and where they don't
Able to explain technical concepts to engineers and to non-technical readers, and to know which one you're writing for
Curious by default: you want to understand why something works the way it does before you document it, and you'll say so when a plan doesn't hold up
Steady across many stakeholders and comfortable when priorities shift
Excellent interpersonal skills, a user-centric team-player attitude, and confidence presenting your work and your reasoning
A relentless advocate for the user experience

For candidates based in Canada, the pay range at the start of employment for this position is expected to be between CA$72,000 - CA$97,000/year, with an expected On Target Earnings (OTE) between CA$80,000 - CA$108,000/year (including performance-based or variable compensation (bonus or commission). Your particular offer may vary depending on multiple individual factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

WHAT WE OFFER

Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country at here. More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze
Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ABOUT BRAZE

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.

The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.

Braze was also named a 2025 Best Companies To Work For by U.S. News and World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.

The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you

OUR AI-POWERED BRAZE RECRUITMENT PROCESS

At Braze, we’re committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most - the person behind each application - we use AI-assisted tools at certain stages of our recruitment process.

This includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process.

Depending on where you are located, you may have certain rights available to you in relation to Braze’s use of AI:

To opt out of AI-assisted review of your application, please click the “Learn More” at the end of the application form below and follow the instructions before submitting your application. Please note, if you apply to multiple roles at Braze, you will need to opt out in relation to each application.
To exercise other types of rights, such as rights to request further information about how AI is used in our recruitment process, to request a manual review of any decision made or to contest a decision, please contact us at talentdata.privacy@braze.com.

Please contact us at talentdata.privacy@braze.com with any questions. To find out more about our hiring process, check out this page.

Notice Regarding Automated Employment Decision Tool (NYC Local Law 144)

Our use of AI during the application review process may include the use of automated employment decision tools. Pursuant to New York City Local Law 144, for roles based in New York City, or if you reside in New York City, you have the right to request an alternative selection process or a reasonable accommodation instead of AI-assisted review.

To opt out of AI-assisted review of your application, please click the “Learn More” button below and follow the instructions before submitting your application. Please note, if you apply to multiple roles at Braze, you will need to opt out in relation to each application. Please submit any other request to our Talent Acquisition team at talentdata.privacy@braze.com promptly after applying. Summaries of the most recent bias audit results for such tools are available here.

Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

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More about this job

Responsibilities

You will define and maintain metadata and taxonomy for AI-assisted drafting workflows while reviewing machine-generated content for technical accuracy. Additionally, you will write and revise API references and integration guides within a docs-as-code environment while collaborating across product and engineering teams.

Requirements

Candidates must have 3+ years of experience writing documentation for technical audiences such as APIs or SDKs. Proficiency in information architecture, Git, Markdown, and AI-assisted workflows is required.

Skills

Technical writing
Information architecture
Knowledge management
API documentation
SDK documentation
Git
Markdown
YAML
Docs-as-code
LLMs
AI tooling
Editorial scrutiny
Cross-functional collaboration
User-centric design
Metadata management
Taxonomy

Benefits

Equity grants
Retirement plans
Employee stock purchase plans
Flexible paid time off
Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Fertility benefits
Paid parental leave
Professional development
Learning stipend

Visa sponsorship

Not detected in the job text

Keywords

Technical Writer
Braze
API
SDK
Documentation
Docs-as-code
Git
Markdown
YAML
AI-assisted drafting
LLMs
Information architecture
Knowledge management
Metadata
Taxonomy
Customer engagement platform
BrazeAI
Product management
Engineering
Customer success
Marketing
Integration guides
User-centric
Data-driven
Equity
RSUs
Hybrid work
Professional development

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