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Added 5 mins ago
Staff Software Engineer, Identity & Access - AI Platform
Redpanda Data
Canada
Full-time
Able to lead through influence rather than authority - your charter spans both Agentic Data Plane and the Cloud platform team, and on the Cloud platform side you will be driving technical…
Added 20 mins ago
Lead Full-Stack GenAI Developer (Contractor)
KData AI
Toronto, ON
Full-time
We are seeking a Senior Lead Full-Stack GenAI Developer for a 6-month contract engagement to lead the end-to-end hands-on build, integration, and deployment of enterprise GenAI and Agentic…
Added 20 mins ago
Specialist MaintenanceNew
Glencore Canada
Sparwood, BC
$108,000 to $126,000 CAD / year
Full-time
…British Columbia. We are committed to responsible resource development, environmental performance and building strong partnerships with communities and Indigenous…
Added 20 mins ago
Senior Privacy Counsel
Match Group
Vancouver, BC
Full-time
Serve as lead counsel for global cybersecurity matters as a core member of Match Group's incident response team by advising on breach assessment, regulatory notification obligations, and…
Added 20 mins ago
Senior Solutions Architect, IAM-2
RBC
Toronto, ON
Full-time
Deliver architectures and designs in both agile and iterative waterfall project delivery models. Propose and lead delivery teams through phased solution delivery approaches to improve the…
Added 35 mins ago
Senior Privacy Counsel
Match Group
Vancouver, BC
$175,000 to $200,000 CAD / year
Full-time
Serve as lead counsel for global cybersecurity matters as a core member of Match Group's incident response team by advising on breach assessment, regulatory notification obligations, and…
Added 35 mins ago
Quality and Patient Safety Consultant
Brant Community Healthcare System
Brantford, ON
Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 35 mins ago
Hospital to Home (H2H) Coordinator
Brant Community Healthcare System
Brantford, ON
Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 35 mins ago
Registered Practical Nurse - Emergency Department
Brant Community Healthcare System
Brantford, ON
Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 35 mins ago
IT Senior Project Manager (SAP/Business Transformation specialization)
Saputo Inc.
Montreal, QC
Full-time
You will also coach and support other IT resources assuming Project Lead roles, contribute to the development of PMO Processes, Tools and Methodology.
Added 35 mins ago
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 35 mins ago
The Hospital Elder Life Program (HELP) Coordinator
Brant Community Healthcare System
Brantford, ON
Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 35 mins ago
Ultrasound Technologist
Brant Community Healthcare System
Brantford, ON
Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 35 mins ago
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 35 mins ago
Registered Nurse - CCU
Brant Community Healthcare System
Brantford, ON
Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 35 mins ago
Registered Practical Nurse - Critical Care
Brant Community Healthcare System
Brantford, ON
Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 50 mins ago
Director, Canada Chief Compliance Officer
PayPal
Toronto, ON · CAN - Ontario - Toronto - Corp - University Ave
Full-time
Lead a team of compliance leaders through growth and development, building high-performing teams.
Added 50 mins ago
Senior Product Manager, Okta Customer Identity
Okta
Toronto, ON
By midday you're in execution mode: reviewing a spec with your engineering lead, debating whether a capability needs its own data model or can extend an existing one, and pushing back on…
Added 1 hour ago
Account Manager Hard Rock Underground Mining
Komatsu
Sudbury, ON · Lively, ON
Full-time
…supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company,…
Added 1 hour ago
Regional Sales Manager
Keurig Dr Pepper Canada
Mississauga, ON
$95,300 to $143,000 CAD / year
Full-time
We are seeking a results-driven Regional Sales Manager (RSM) to lead a high-performing sales organization and drive profitable growth within a designated region. This is an exciting…
Added 1 hour ago
FT Manager Meat - Hillside Location
Sobeys
Victoria, BC
Full-time
Create a coaching and development culture for all store employees that embraces a passion for food
Added 1 hour ago
DevOps Engineer
ZTR
London, ON
Full-time
As the DevOps Engineer, you will work closely with development, security, and IT teams to operate, maintain, and continuously improve ZTR’s cloud platform infrastructure, ensuring reliable,…
Added 1 hour ago
Senior Millwright
Wolf Steel Ltd
Barrie, ON
Full-time
Participate in the development and updating of maintenance Standard Operating Procedures (SOPs) and safety guidelines
Added 1 hour ago
Senior Product Designer, First Mile AI
EvenUp
Toronto, ON
$117,901 to $160,000 USD / year
Full-time
Design intuitive, efficient user flows for complex workflows including lead qualification, intake, outbound marketing, AI-assisted lead engagement, and referral experiences.
Added 1 hour ago
Change & Communication Strategist
CGI
Halifax, NS
Full-time
…combines strategic planning with hands-on execution and content…

Braze

Technical Writer

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 28, 2026
Posting language: English
Posted: Sep 28, 2026

Apply About employer

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Original job description

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

We're looking for a technical writer to join our Tech Writing team - someone who thinks in systems as naturally as they think in sentences. At Braze, documentation is infrastructure: a connected, structured body of knowledge that both developers and machines read from, not a collection of individual pages. You'll spend as much time shaping how that knowledge is organized and generated as you will writing it.

Our documentation practice is already well established, with a mature style guide, writers who own specific product domains, and a workflow where AI-assisted drafting sits alongside traditional technical writing. Your job is to push it forward on two fronts. The first is architectural: defining the metadata, taxonomy, and context our tooling relies on to produce useful first drafts. The second is editorial: becoming a genuine expert on Braze's platform and bringing the kind of scrutiny that turns a plausible draft into documentation our customers can actually trust - accurate, well-structured, and consistent in voice with every other Braze experience.

WHAT YOU’LL DO

Define and maintain the metadata (YAML front matter), taxonomy, and contextual guidelines that our AI-assisted drafting workflows depend on
Review and verify machine-generated prose and code samples line by line, checking technical accuracy, edge-case behavior, and voice before anything ships
Write and revise API references, integration guides, and conceptual documentation in our docs-as-code environment, owning feature updates end to end
Become an expert on the Braze platform, distilling complex functionality into approachable, user-centric language
Help oversee and maintain the documentation GitHub repository
Work closely with Product Management, Engineering, Support, Customer Success, Marketing, and Implementation teams to pin down how the platform actually behaves and to validate real customer integration paths
Organize content so it serves a developer mid-integration and a system retrieving context - the same structure has to work for both
Ensure documentation applies voice, style, and branding consistent with other client experiences
Keep improving our documentation and client education experience through feedback-gathering, research, experimentation, and data-driven decisions
Promote and foster knowledge exchange across teams

WHO YOU ARE

3+ years writing documentation for genuinely technical audiences - APIs, SDKs, or developer platforms - with writing samples that show both range and precision
Fluent in information architecture and knowledge management
A rigorous editor with a sharp instinct for the draft that reads well but says something subtly wrong
Comfortable with Git, Markdown, YAML, and docs-as-code workflows
An active, practical user of LLMs and AI tooling in your own work - you've figured out where they help and where they don't
Able to explain technical concepts to engineers and to non-technical readers, and to know which one you're writing for
Curious by default: you want to understand why something works the way it does before you document it, and you'll say so when a plan doesn't hold up
Steady across many stakeholders and comfortable when priorities shift
Excellent interpersonal skills, a user-centric team-player attitude, and confidence presenting your work and your reasoning
A relentless advocate for the user experience

For candidates based in Canada, the pay range at the start of employment for this position is expected to be between CA$72,000 - CA$97,000/year, with an expected On Target Earnings (OTE) between CA$80,000 - CA$108,000/year (including performance-based or variable compensation (bonus or commission). Your particular offer may vary depending on multiple individual factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

WHAT WE OFFER

Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country at here. More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze
Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ABOUT BRAZE

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.

The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.

Braze was also named a 2025 Best Companies To Work For by U.S. News and World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.

The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you

OUR AI-POWERED BRAZE RECRUITMENT PROCESS

At Braze, we’re committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most - the person behind each application - we use AI-assisted tools at certain stages of our recruitment process.

This includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process.

Depending on where you are located, you may have certain rights available to you in relation to Braze’s use of AI:

To opt out of AI-assisted review of your application, please click the “Learn More” at the end of the application form below and follow the instructions before submitting your application. Please note, if you apply to multiple roles at Braze, you will need to opt out in relation to each application.
To exercise other types of rights, such as rights to request further information about how AI is used in our recruitment process, to request a manual review of any decision made or to contest a decision, please contact us at talentdata.privacy@braze.com.

Please contact us at talentdata.privacy@braze.com with any questions. To find out more about our hiring process, check out this page.

Notice Regarding Automated Employment Decision Tool (NYC Local Law 144)

Our use of AI during the application review process may include the use of automated employment decision tools. Pursuant to New York City Local Law 144, for roles based in New York City, or if you reside in New York City, you have the right to request an alternative selection process or a reasonable accommodation instead of AI-assisted review.

To opt out of AI-assisted review of your application, please click the “Learn More” button below and follow the instructions before submitting your application. Please note, if you apply to multiple roles at Braze, you will need to opt out in relation to each application. Please submit any other request to our Talent Acquisition team at talentdata.privacy@braze.com promptly after applying. Summaries of the most recent bias audit results for such tools are available here.

Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

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More about this job

Responsibilities

Define and maintain metadata, taxonomy, and contextual guidelines for AI-assisted documentation workflows, while reviewing generated content for technical accuracy, edge cases, and consistent voice. Write and maintain API references, integration guides, and conceptual documentation; organize content for both developers and machine retrieval; and collaborate across teams to validate platform behavior and improve the documentation experience.

Requirements

Requires at least three years of technical documentation experience for audiences working with APIs, SDKs, or developer platforms, along with strong information architecture and editing skills. Candidates should be comfortable with Git, Markdown, YAML, docs-as-code workflows, and practical use of AI tools, and be able to explain technical concepts to varied audiences while collaborating effectively across stakeholders.

Skills

Technical Writing
API Documentation
Information Architecture
Knowledge Management
Editing
Git
Markdown
YAML
Docs-as-Code
AI-Assisted Writing
LLM Tools
Taxonomy Design
Metadata Management
Technical Accuracy Review
Stakeholder Collaboration
User-Centric Communication

Benefits

Equity Grants
Retirement Plan
Employee Stock Purchase Plan
Flexible Paid Time Off
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Fertility Benefits
Paid Parental Leave
Professional Development
Learning Stipend
Volunteer Opportunities
Donation Matching
Employee Resource Groups

Visa sponsorship

Not detected in the job text

Keywords

Technical Writing
API References
SDKs
Developer Platforms
Information Architecture
Knowledge Management
YAML
Git
Markdown
Docs-as-Code
LLMs
AI-Assisted Drafting
Metadata
Taxonomy
Contextual Guidelines
Code Samples
Integration Guides
Conceptual Documentation
Documentation GitHub Repository
Braze Platform
Editorial Review
Technical Accuracy
Edge-Case Behavior
Style Guide
Customer Engagement Platform
Product Management
Engineering
Customer Success
Data-Driven Decisions

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