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Added 3 mins ago
Manager, Centre of Excellence in Hypertension and Vascular Health
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
Lead and support the development of competitive grant applications to provincial, national, international, foundation, and institutional funding programs.
Added 3 mins ago
Territory Sales Manager, Industrial Sales (Calgary)
Ansell
Calgary, AB · Greater Calgary Metropolitan Area
Full-time
The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.To promote the integration…
Added 3 mins ago
Knight Family Postdoctoral Fellowship in Computational Oncology
University of Calgary
Calgary, AB
$65,000 CAD / year
Full-time
The successful candidate will join a multidisciplinary team working at the intersection of computational oncology, molecular data science, and lung cancer outcomes research. Leveraging one…
Added 4 mins ago
Propulsion Thermal HIL Test Specialist
General Motors
Oshawa, ON
Full-time
Lead HIL bench bring-up, checkout, software patch testing, functional verification, controller validation, and system integration testing for thermal systems, including HVAC, and related…
Added 4 mins ago
Cloud Network Engineer
FNZ Group
Toronto, ON · CA Toronto Yonge St
$120,000 to $150,000 CAD / year
Full-time
…to people worldwide. Here in the Global Network Architecture team, we design and evolve the platforms that support investment solutions for over 20 million…
Added 4 mins ago
Software Development Engineer, Scaling Planner, CloudTune
Amazon
Toronto, ON
Amazon's CloudTune organization is seeking a Software Development Engineer to join the Scaling Planner team and contribute to our suite of products across Reactive and Proactive Scaling.…
Added 4 mins ago
Lead Product Manager, AI Technology
Zynga
Toronto, ON
$118,300 to $168,300 CAD / year
We're looking for a Lead Product Manager to run execution on Zynga's internal AI operating platform - the system through which teams across the company access, govern, and act on AI…
Added 17 mins ago
Administrateur (trice) de contrats bilingue / Bilingual Contracts Specialist
Siemens Healthineers
Montreal, QC
Full-time
…process, generate quotations for the Diagnostics business, lead projects with various stakeholders and ensure deadlines are always met. Responsible for ensuring quotations and purchase…
Added 17 mins ago
Senior Project Manager – DevSecOps, Security Architecture & AI Enablement
Ateko, backed by Bell Canada
Mississauga, ON
Contract
As a Senior Project Manager, you will lead the end-to-end delivery of strategic initiatives spanning Developer Experience (DevEx), DevSecOps, Secure Software Development Lifecycle (SSDLC),…
Added 19 mins ago
Postdoctoral Fellow
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
Our laboratory, lead by Dr. Stella Daskalopoulou, conducts highly translational cardiovascular research, connecting patient-based clinical studies and deeply phenotyped biobanks with…
Added 19 mins ago
Full Stack Developer II, Software Engineering
Loblaw Companies Limited
Brampton, ON
Full-time
Own application quality and reliability through code reviews, unit and integration testing, debugging, front-end performance optimization, production incident troubleshooting and ongoing…
Added 19 mins ago
Outside Sales Representative
ProxyLink
Mississauga, ON
$70,000 to $75,000 CAD / year
Full-time
Lead the onboarding process for new vendors, including needs assessments, documentation, and integration.
Added 34 mins ago
Java Developer Lead Analyst - Vice President
Citi
Mississauga, ON
Full-time
The Java Developer Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination with the Technology…
Added 34 mins ago
Java Developer Lead Analyst - Vice President
Citi
Mississauga, ON
Full-time
The Java Developer Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination with the Technology…
Added 48 mins ago
Lead Quality Assurance Engineer
Gala Solutions
Halifax, NS
Contract
The Lead QA will be responsible for the end-to-end quality assurance of the solution, including understanding the overall system architecture and business flows, coordinating requirements…
Added 48 mins ago
Senior AWS Developer
CGI
Toronto, ON
Full-time
Seeking an energetic and experienced AWS Developer to proactively participate in the architecting, development, testing and deployment of a new application in AWS Cloud.
Added 48 mins ago
Development Planner
Sturgeon County
Morinville, AB
Full-time
…development permit applications to maintain direct operational integration between development review, planning policy, external regulatory participation, and service improvement…
Added 49 mins ago
Manager, System Review
Government of Alberta
AB
This role offers the opportunity to shape enterprise approaches to policy alignment and system integration, while supporting high-stakes decision-making at the Executive and Cabinet level.
Added 1 hour ago
Journalier(e) - Warehouse Associate
TC Transcontinental
Kirkland, QC
Full-time
At TC Transcontinental, we've got it made, and that's because of the expertise of our team.
Added 1 hour ago
Senior Implementation Engineer
Adyen
Toronto, ON
$170,000 to $240,000 CAD / year
…tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions…
Added 1 hour ago
Développeur(euse) principal(e), Logiciels IA | Senior AI Software Developer
S & E Services Limited Partnership
Montreal, QC
Full-time
Prendre en charge des exigences d’intégration complexes, notamment l’authentification, la persistance des sessions, la confiance des certificats, la pagination, les limites de débit et…
Added 1 hour ago
Lead Technical Support Specialist
Open Text Corporation
Waterloo, ON
The Lead Technical Support Specialist is a key technical contributor within OpenText Global Technical Support. The role owns complex and highly visible client issues from investigation…
Added 1 hour ago
Director, Autism Program and Service Planning
Children's Treatment Network (CTN)
Richmond Hill, ON
Full-time
…ongoing development of the Network’s planning, development, and integration; and is a member of CTN’s Senior Management Team. This position reports to the Vice President, Programs and…
Added 1 hour ago
Quality Assurance Analyst
Government of New Brunswick
Fredericton, NB
Full-time
Service New Brunswick (SNB) is building a new, dynamic team to transform how we deliver IT services across the province. As one of the largest IT employers in New Brunswick, with over 700…
Added 1 hour ago
Technical Writer
Braze
Toronto, ON
Full-time
…empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet…

Braze

Technical Writer

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 28, 2026
Posting language: English
Posted: Sep 28, 2026

Apply About employer

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Original job description

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

We're looking for a technical writer to join our Tech Writing team - someone who thinks in systems as naturally as they think in sentences. At Braze, documentation is infrastructure: a connected, structured body of knowledge that both developers and machines read from, not a collection of individual pages. You'll spend as much time shaping how that knowledge is organized and generated as you will writing it.

Our documentation practice is already well established, with a mature style guide, writers who own specific product domains, and a workflow where AI-assisted drafting sits alongside traditional technical writing. Your job is to push it forward on two fronts. The first is architectural: defining the metadata, taxonomy, and context our tooling relies on to produce useful first drafts. The second is editorial: becoming a genuine expert on Braze's platform and bringing the kind of scrutiny that turns a plausible draft into documentation our customers can actually trust - accurate, well-structured, and consistent in voice with every other Braze experience.

WHAT YOU’LL DO

Define and maintain the metadata (YAML front matter), taxonomy, and contextual guidelines that our AI-assisted drafting workflows depend on
Review and verify machine-generated prose and code samples line by line, checking technical accuracy, edge-case behavior, and voice before anything ships
Write and revise API references, integration guides, and conceptual documentation in our docs-as-code environment, owning feature updates end to end
Become an expert on the Braze platform, distilling complex functionality into approachable, user-centric language
Help oversee and maintain the documentation GitHub repository
Work closely with Product Management, Engineering, Support, Customer Success, Marketing, and Implementation teams to pin down how the platform actually behaves and to validate real customer integration paths
Organize content so it serves a developer mid-integration and a system retrieving context - the same structure has to work for both
Ensure documentation applies voice, style, and branding consistent with other client experiences
Keep improving our documentation and client education experience through feedback-gathering, research, experimentation, and data-driven decisions
Promote and foster knowledge exchange across teams

WHO YOU ARE

3+ years writing documentation for genuinely technical audiences - APIs, SDKs, or developer platforms - with writing samples that show both range and precision
Fluent in information architecture and knowledge management
A rigorous editor with a sharp instinct for the draft that reads well but says something subtly wrong
Comfortable with Git, Markdown, YAML, and docs-as-code workflows
An active, practical user of LLMs and AI tooling in your own work - you've figured out where they help and where they don't
Able to explain technical concepts to engineers and to non-technical readers, and to know which one you're writing for
Curious by default: you want to understand why something works the way it does before you document it, and you'll say so when a plan doesn't hold up
Steady across many stakeholders and comfortable when priorities shift
Excellent interpersonal skills, a user-centric team-player attitude, and confidence presenting your work and your reasoning
A relentless advocate for the user experience

For candidates based in Canada, the pay range at the start of employment for this position is expected to be between CA$72,000 - CA$97,000/year, with an expected On Target Earnings (OTE) between CA$80,000 - CA$108,000/year (including performance-based or variable compensation (bonus or commission). Your particular offer may vary depending on multiple individual factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

WHAT WE OFFER

Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country at here. More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze
Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ABOUT BRAZE

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.

The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.

Braze was also named a 2025 Best Companies To Work For by U.S. News and World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.

The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you

OUR AI-POWERED BRAZE RECRUITMENT PROCESS

At Braze, we’re committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most - the person behind each application - we use AI-assisted tools at certain stages of our recruitment process.

This includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process.

Depending on where you are located, you may have certain rights available to you in relation to Braze’s use of AI:

To opt out of AI-assisted review of your application, please click the “Learn More” at the end of the application form below and follow the instructions before submitting your application. Please note, if you apply to multiple roles at Braze, you will need to opt out in relation to each application.
To exercise other types of rights, such as rights to request further information about how AI is used in our recruitment process, to request a manual review of any decision made or to contest a decision, please contact us at talentdata.privacy@braze.com.

Please contact us at talentdata.privacy@braze.com with any questions. To find out more about our hiring process, check out this page.

Notice Regarding Automated Employment Decision Tool (NYC Local Law 144)

Our use of AI during the application review process may include the use of automated employment decision tools. Pursuant to New York City Local Law 144, for roles based in New York City, or if you reside in New York City, you have the right to request an alternative selection process or a reasonable accommodation instead of AI-assisted review.

To opt out of AI-assisted review of your application, please click the “Learn More” button below and follow the instructions before submitting your application. Please note, if you apply to multiple roles at Braze, you will need to opt out in relation to each application. Please submit any other request to our Talent Acquisition team at talentdata.privacy@braze.com promptly after applying. Summaries of the most recent bias audit results for such tools are available here.

Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

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More about this job

Responsibilities

Define and maintain metadata, taxonomy, and contextual guidelines for AI-assisted documentation workflows, while reviewing generated content for technical accuracy, edge cases, and consistent voice. Write and maintain API references, integration guides, and conceptual documentation; organize content for both developers and machine retrieval; and collaborate across teams to validate platform behavior and improve the documentation experience.

Requirements

Requires at least three years of technical documentation experience for audiences working with APIs, SDKs, or developer platforms, along with strong information architecture and editing skills. Candidates should be comfortable with Git, Markdown, YAML, docs-as-code workflows, and practical use of AI tools, and be able to explain technical concepts to varied audiences while collaborating effectively across stakeholders.

Skills

Technical Writing
API Documentation
Information Architecture
Knowledge Management
Editing
Git
Markdown
YAML
Docs-as-Code
AI-Assisted Writing
LLM Tools
Taxonomy Design
Metadata Management
Technical Accuracy Review
Stakeholder Collaboration
User-Centric Communication

Benefits

Equity Grants
Retirement Plan
Employee Stock Purchase Plan
Flexible Paid Time Off
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Fertility Benefits
Paid Parental Leave
Professional Development
Learning Stipend
Volunteer Opportunities
Donation Matching
Employee Resource Groups

Visa sponsorship

Not detected in the job text

Keywords

Technical Writing
API References
SDKs
Developer Platforms
Information Architecture
Knowledge Management
YAML
Git
Markdown
Docs-as-Code
LLMs
AI-Assisted Drafting
Metadata
Taxonomy
Contextual Guidelines
Code Samples
Integration Guides
Conceptual Documentation
Documentation GitHub Repository
Braze Platform
Editorial Review
Technical Accuracy
Edge-Case Behavior
Style Guide
Customer Engagement Platform
Product Management
Engineering
Customer Success
Data-Driven Decisions

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