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Added 1 min ago
IT Infrastructure Manager
Niagara Casinos
Niagara Falls, ON · Fallsview Casino
Full-time
Are you a strategic IT leader who thrives on building reliable, secure, and high-performing technology environments? As our IT Infrastructure Manager, you will play a critical role in…
Added 1 min ago
Team Lead, Distribution
Village Farms International
Delta, BC
$25 to $28 CAD / hour
Full-time
Village Farms International (Nasdaq: VFF) is a vertically integrated global leader in cannabis and plant-based consumer packaged goods, driven by sustainable innovation. As one of North…
Added 1 min ago
Team Lead, Materials & Packaging
Village Farms International
Delta, BC
$25 to $28 CAD / hour
Full-time
Village Farms International (Nasdaq: VFF) is a vertically integrated global leader in cannabis and plant-based consumer packaged goods, driven by sustainable innovation. As one of North…
Added 1 min ago
Area Sales Manager
Valmet
AB · Edmonton, Roper Rd.
Full-time
…instrumentation, or automation, and a passion for building lasting customer relationships. The ideal candidate will be responsible for developing and managing technical sales activities…
Added 1 min ago
Client Care Coordinator
Amplifon
Casselman, ON
Full-time
Amplifon is the global leader in the hearing care retail market, empowering people to rediscover all the emotions of sound. With a presence in 25 countries and 20,300 employees worldwide,…
Added 1 min ago
Team Lead
EssilorLuxottica Group
London, ON
…committed to taking care of you, so you can bring the best quality experience to our patients and…
Added 1 min ago
Sales Associate - Sunglass Hut
EssilorLuxottica Group
Oshawa, ON
Passion for Customer Service: Experience in retail or customer service is a plus, but your enthusiasm for helping others and creating great experiences is key.
Added 1 min ago
Retail Sales Associate
EssilorLuxottica Group
Kingston, ON
…higher standard of quality have made LensCrafters an industry leader for over 30…
Added 1 min ago
Sales Associate
EssilorLuxottica Group
Ottawa, ON
The Sales Associate sets the standard of quality in eye care and eyewear by ensuring every patient and customer has the best experience in every LensCrafters every time. The role of Sales…
Added 1 min ago
Delivery coordinator, Project management,
Desjardins
Montreal, QC
Full-time
Work with the project leader to manage change requests, solution testing and strategies for the application and technology component. Ensure availability of the application layer of…
Added 1 min ago
Manager, Enterprise Portfolio Governance
Scotiabank
Toronto, ON
…materials, and action plans for review by the appropriate governance leader and consideration by senior leaders and governance forums. Success in the role is measured through reliable…
Added 1 min ago
Lab Assistant Specimen Processing
Dynacare
Brampton, ON
Contract
Experience providing exceptional, professional customer focused service in a demanding and frequently changing environment
Added 1 min ago
Sr. Manager & Team Lead, Business Banking
CIBC
Tecumseh, ON
Full-time
You are a bold and authentic leader. You're passionate about developing and coaching to bring out the best in people with experience in leading diverse, high performing teams
Added 1 min ago
Directeur(trice) général(e) | Managing Director
Valsoft Corporation
Remote, Canada
Full-time · Remote
Expérience pertinente à titre de leader des opérations d’affaires avec une approche commerciale, centrée sur le client et axée sur l’amélioration continue.
Added 1 min ago
Automotive Glass Technician - Speedy Glass
Belron
Fredericton, NB · Speedy-Fredericton Main Street
Full-time
We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.
Added 1 min ago
Store Manager
Mejuri
BC
As a Store Manager, you are a charismatic leader with exceptional service and sales acumen. Reporting into the Multi Site Leader you will drive the growth and awareness of Mejuri in your…
Added 1 min ago
Administrative Assistant, Operations
DSV
Milton, ON
Compensation: Salary from $50,000.00 to $64,000.00, plus eligible benefits, in accordance with experience and internal equity
Added 1 min ago
Business Analyst
Manulife
Toronto, ON · Kitchener, ON · Waterloo, ON · Halifax, NS
Full-time
…goal of moving us forward along our journey to be a digital leader with superior customer service. The Operations Support team is looking for a Business Analyst to support projects in our…
Added 1 min ago
Claims Representative III, Bodily Injury
Co-operators
Hamilton, ON · Barrie, ON · Guelph, ON · London, ON · Toronto, ON · Ottawa, ON · Mississauga, ON · Gloucester, ON
Full-time
…with the view of enabling the organization to be the industry leader in client…
Added 1 min ago
Team Leader Production
Lamb Weston
Taber, AB · AB · Alberta, Canada (Taber Plant)
Full-time
Title: Team Leader ProductionLocation: Taber, ABJob Requisition ID: Req-271849Time Type: Full time
Added 13 mins ago
Branch Supervisor
Kerr Controls & Kerr Smart Energy
Saint John, NB
Full-time
…For over 75 years, we’ve built our reputation on exceptional customer service, technical expertise, and strong relationships with our customers and…
Added 13 mins ago
Programmeur de commande numérique – pièces de développement/Manufacturing Engineering Specialist – experimental parts
Pratt & Whitney
Longueuil, QC
Full-time
Pratt & Whitney Canada (P&WC) est un leader mondial de l’innovation aérospatiale, dont le siège social est situé à Longueuil, au Québec, depuis 1928. Nous concevons et fabriquons des…
Added 13 mins ago
5744 - 3rd Key
Lids
St. Catharines, ON
$18.1 USD / hour
Part-time
…stores requires our retail sales team to provide each and every customer with the energy for an exceptional Lids experience, maintain our meticulous product presentations, and be a subject…
Added 13 mins ago
7722 - 3rd Key
Lids
Niagara Falls, ON
$18.1 USD / hour
Part-time
…stores requires our retail sales team to provide each and every customer with the energy for an exceptional Lids experience, maintain our meticulous product presentations, and be a subject…
Added 13 mins ago
JUNIOR ASSISTANT MANAGER
Bikini Village
Saint-Jean-sur-Richelieu, QC · St-Jean-Sur-Richelieu, QC
Full-time
You have previous team management experience in a retail environment;

Braze

Technical Writer

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 28, 2026
Posting language: English
Posted: Sep 28, 2026

Apply About employer

Applications open in a new tab.

Original job description

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

We're looking for a technical writer to join our Tech Writing team - someone who thinks in systems as naturally as they think in sentences. At Braze, documentation is infrastructure: a connected, structured body of knowledge that both developers and machines read from, not a collection of individual pages. You'll spend as much time shaping how that knowledge is organized and generated as you will writing it.

Our documentation practice is already well established, with a mature style guide, writers who own specific product domains, and a workflow where AI-assisted drafting sits alongside traditional technical writing. Your job is to push it forward on two fronts. The first is architectural: defining the metadata, taxonomy, and context our tooling relies on to produce useful first drafts. The second is editorial: becoming a genuine expert on Braze's platform and bringing the kind of scrutiny that turns a plausible draft into documentation our customers can actually trust - accurate, well-structured, and consistent in voice with every other Braze experience.

WHAT YOU’LL DO

Define and maintain the metadata (YAML front matter), taxonomy, and contextual guidelines that our AI-assisted drafting workflows depend on
Review and verify machine-generated prose and code samples line by line, checking technical accuracy, edge-case behavior, and voice before anything ships
Write and revise API references, integration guides, and conceptual documentation in our docs-as-code environment, owning feature updates end to end
Become an expert on the Braze platform, distilling complex functionality into approachable, user-centric language
Help oversee and maintain the documentation GitHub repository
Work closely with Product Management, Engineering, Support, Customer Success, Marketing, and Implementation teams to pin down how the platform actually behaves and to validate real customer integration paths
Organize content so it serves a developer mid-integration and a system retrieving context - the same structure has to work for both
Ensure documentation applies voice, style, and branding consistent with other client experiences
Keep improving our documentation and client education experience through feedback-gathering, research, experimentation, and data-driven decisions
Promote and foster knowledge exchange across teams

WHO YOU ARE

3+ years writing documentation for genuinely technical audiences - APIs, SDKs, or developer platforms - with writing samples that show both range and precision
Fluent in information architecture and knowledge management
A rigorous editor with a sharp instinct for the draft that reads well but says something subtly wrong
Comfortable with Git, Markdown, YAML, and docs-as-code workflows
An active, practical user of LLMs and AI tooling in your own work - you've figured out where they help and where they don't
Able to explain technical concepts to engineers and to non-technical readers, and to know which one you're writing for
Curious by default: you want to understand why something works the way it does before you document it, and you'll say so when a plan doesn't hold up
Steady across many stakeholders and comfortable when priorities shift
Excellent interpersonal skills, a user-centric team-player attitude, and confidence presenting your work and your reasoning
A relentless advocate for the user experience

For candidates based in Canada, the pay range at the start of employment for this position is expected to be between CA$72,000 - CA$97,000/year, with an expected On Target Earnings (OTE) between CA$80,000 - CA$108,000/year (including performance-based or variable compensation (bonus or commission). Your particular offer may vary depending on multiple individual factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

WHAT WE OFFER

Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country at here. More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze
Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ABOUT BRAZE

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.

The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.

Braze was also named a 2025 Best Companies To Work For by U.S. News and World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.

The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you

OUR AI-POWERED BRAZE RECRUITMENT PROCESS

At Braze, we’re committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most - the person behind each application - we use AI-assisted tools at certain stages of our recruitment process.

This includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process.

Depending on where you are located, you may have certain rights available to you in relation to Braze’s use of AI:

To opt out of AI-assisted review of your application, please click the “Learn More” at the end of the application form below and follow the instructions before submitting your application. Please note, if you apply to multiple roles at Braze, you will need to opt out in relation to each application.
To exercise other types of rights, such as rights to request further information about how AI is used in our recruitment process, to request a manual review of any decision made or to contest a decision, please contact us at talentdata.privacy@braze.com.

Please contact us at talentdata.privacy@braze.com with any questions. To find out more about our hiring process, check out this page.

Notice Regarding Automated Employment Decision Tool (NYC Local Law 144)

Our use of AI during the application review process may include the use of automated employment decision tools. Pursuant to New York City Local Law 144, for roles based in New York City, or if you reside in New York City, you have the right to request an alternative selection process or a reasonable accommodation instead of AI-assisted review.

To opt out of AI-assisted review of your application, please click the “Learn More” button below and follow the instructions before submitting your application. Please note, if you apply to multiple roles at Braze, you will need to opt out in relation to each application. Please submit any other request to our Talent Acquisition team at talentdata.privacy@braze.com promptly after applying. Summaries of the most recent bias audit results for such tools are available here.

Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

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More about this job

Responsibilities

Define and maintain metadata, taxonomy, and contextual guidelines for AI-assisted documentation workflows, while reviewing generated content for technical accuracy, edge cases, and consistent voice. Write and maintain API references, integration guides, and conceptual documentation; organize content for both developers and machine retrieval; and collaborate across teams to validate platform behavior and improve the documentation experience.

Requirements

Requires at least three years of technical documentation experience for audiences working with APIs, SDKs, or developer platforms, along with strong information architecture and editing skills. Candidates should be comfortable with Git, Markdown, YAML, docs-as-code workflows, and practical use of AI tools, and be able to explain technical concepts to varied audiences while collaborating effectively across stakeholders.

Skills

Technical Writing
API Documentation
Information Architecture
Knowledge Management
Editing
Git
Markdown
YAML
Docs-as-Code
AI-Assisted Writing
LLM Tools
Taxonomy Design
Metadata Management
Technical Accuracy Review
Stakeholder Collaboration
User-Centric Communication

Benefits

Equity Grants
Retirement Plan
Employee Stock Purchase Plan
Flexible Paid Time Off
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Fertility Benefits
Paid Parental Leave
Professional Development
Learning Stipend
Volunteer Opportunities
Donation Matching
Employee Resource Groups

Visa sponsorship

Not detected in the job text

Keywords

Technical Writing
API References
SDKs
Developer Platforms
Information Architecture
Knowledge Management
YAML
Git
Markdown
Docs-as-Code
LLMs
AI-Assisted Drafting
Metadata
Taxonomy
Contextual Guidelines
Code Samples
Integration Guides
Conceptual Documentation
Documentation GitHub Repository
Braze Platform
Editorial Review
Technical Accuracy
Edge-Case Behavior
Style Guide
Customer Engagement Platform
Product Management
Engineering
Customer Success
Data-Driven Decisions

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