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Added 4 hours ago
Project Manager IT - SaaS
Equisoft
Montreal, QC
Full-time
What is Equisoft? Equisoft is a global provider of digital solutions for insurance and investments, recognized by more than 300 of the world’s leading financial institutions. We offer a…
Added 4 hours ago
Transitions Coordinator - Delta, BC
Tribe Management Inc
Delta, BC
Full-time
…heart. Our property management professionals work alongside product, software engineering, and marketing teams to build smarter solutions for residential communities across…
Added 4 hours ago
Senior Advisor, Strategic Change and Transformation Engagement (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Toronto, ON · Montreal, QC
Full-time
…creation platforms. This transformation goes beyond software and tools - it redefines how production platforms are designed, delivered and used within an organizational model focused on…
Added 5 hours ago
Regional Head
MEXC
Canada
Full-time
…worldwide. We are committed to building a secure, efficient, and accessible platform for digital asset…
Added 6 hours ago
Technology Delivery Lead
TD
Toronto, ON
Full-time
Lead the planning and execution of complex technology initiatives within the Tokenized Deposits and Digital Assets portfolio.
Added 7 hours ago
Audience & Strategy Manager
Publicis Media
Toronto, ON
Full-time
Epsilon Identity across Publicis Groupe. The Audience Strategy Manager operates at the center of Planning and Activation, partnering closely with media planners, activation specialists…
Added 8 hours ago
Senior Privacy Counsel
Match Group
Vancouver, BC
Full-time
Understand how digital products work - data flows, APIs, SDKs, AI/ML - and can engage credibly with technical and product teams
Added 8 hours ago
Senior Privacy Counsel
Match Group
Vancouver, BC
$175,000 to $200,000 CAD / year
Full-time
Understand how digital products work - data flows, APIs, SDKs, AI/ML - and can engage credibly with technical and product teams
Added 9 hours ago
Program Manager – Senior - RQ00805
S M Software Solutions Inc
Toronto, ON
Full-time
We are looking for a highly experienced Senior Program Manager to lead and support digital health, EHR modernization, and provincial strategic clinical initiatives. The ideal candidate will…
Added 9 hours ago
Program Manager – Senior - RQ00805
S M Software Solutions Inc
Toronto, ON
Full-time
We are looking for a highly experienced Senior Program Manager to lead and support digital health, EHR modernization, and provincial strategic clinical initiatives. The ideal candidate will…
Added 9 hours ago
Program Manager – Senior - RQ00805
S M Software Solutions Inc
Toronto, ON
Full-time
We are looking for a highly experienced Senior Program Manager to lead and support digital health, EHR modernization, and provincial strategic clinical initiatives. The ideal candidate will…
Added 9 hours ago
Business Analyst – Senior - RQ11545
S M Software Solutions Inc
Toronto, ON
Internship
…collaborate with the core project team, solution delivery vendors, and other stakeholders to support product strategy, user experience, content strategy, agile delivery, business analysis,…
Added 9 hours ago
Business Analyst – Senior - RQ11545
S M Software Solutions Inc
Toronto, ON
Internship
…collaborate with the core project team, solution delivery vendors, and other stakeholders to support product strategy, user experience, content strategy, agile delivery, business analysis,…
Added 9 hours ago
UX Designer – Intermediate - RQ11395
S M Software Solutions Inc
Toronto, ON
Internship
Experience facilitating the client's product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products and optimized for a wide range of…
Added 9 hours ago
Business Analyst – Senior - RQ11545
S M Software Solutions Inc
Toronto, ON
Internship
…collaborate with the core project team, solution delivery vendors, and other stakeholders to support product strategy, user experience, content strategy, agile delivery, business analysis,…
Added 9 hours ago
UX Designer – Intermediate - RQ11395
S M Software Solutions Inc
Toronto, ON
Internship
Experience facilitating the client's product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products and optimized for a wide range of…
Added 9 hours ago
UX Designer – Intermediate - RQ11395
S M Software Solutions Inc
Toronto, ON
Internship
Experience facilitating the client's product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products and optimized for a wide range of…
Added 10 hours ago
Référent en Sécurité - SA Software Sécurité et Conformité
Ericsson
Montreal, QC · Quebec, QC
Full-time
…Engineering, we are launching a new Security Champion role to lead secure software development across SSC programs in the areas of Software Product Security and Compliance. SSC serves as…
Added 10 hours ago
Project Manager IT - SaaS
Equisoft
Quebec, QC
Full-time
What is Equisoft? Equisoft is a global provider of digital solutions for insurance and investments, recognized by more than 300 of the world’s leading financial institutions. We offer a…
Added 13 hours ago
Data Scientist, Biosignal Deep Learning
Naqi Logix Inc.
North Vancouver, BC
Full-time
Naqi Logix builds a neural earbud and micro-gesture interface platform. It lets people move through the digital world using the quiet signals of the body instead of a tap of the finger or…
Added 13 hours ago
Financial Services Finance Transformation - Manager
EY
Toronto, ON
We help organizations achieve strategic alignment of their finance organization, implement service and cost improvement initiatives, and embed a performance management process and culture…
Added 14 hours ago
Team Lead
EssilorLuxottica Group
London, ON
LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology…
Added 14 hours ago
BUSINESS PROG & SOLUTIONS SPECIALIST(Full Stack Software Specialist)
City of Toronto
Toronto, ON
This is an opportunity to advance your career and join one of the most innovative teams in the City of Toronto, the Digital Transformation team in Toronto Children's Services. We provide…
Added 14 hours ago
Digital Product Manager / Product Owner
Apex Systems
Toronto, ON
$65 to $70 USD / hour
Full-time
We are seeking an experienced Digital Product Manager / Product Owner to lead day-to-day product delivery for an Agile pod supporting a large-scale retail digital platform.
Added 14 hours ago
Référent en Sécurité - SA Software Sécurité et Conformité
Ericsson
Quebec, QC
Full-time
…Engineering, we are launching a new Security Champion role to lead secure software development across SSC programs in the areas of Software Product Security and Compliance. SSC serves as…

Braze

Technical Writer

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 28, 2026
Posting language: English
Posted: Sep 28, 2026

Apply About employer

Applications open in a new tab.

Original job description

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

We're looking for a technical writer to join our Tech Writing team - someone who thinks in systems as naturally as they think in sentences. At Braze, documentation is infrastructure: a connected, structured body of knowledge that both developers and machines read from, not a collection of individual pages. You'll spend as much time shaping how that knowledge is organized and generated as you will writing it.

Our documentation practice is already well established, with a mature style guide, writers who own specific product domains, and a workflow where AI-assisted drafting sits alongside traditional technical writing. Your job is to push it forward on two fronts. The first is architectural: defining the metadata, taxonomy, and context our tooling relies on to produce useful first drafts. The second is editorial: becoming a genuine expert on Braze's platform and bringing the kind of scrutiny that turns a plausible draft into documentation our customers can actually trust - accurate, well-structured, and consistent in voice with every other Braze experience.

WHAT YOU’LL DO

Define and maintain the metadata (YAML front matter), taxonomy, and contextual guidelines that our AI-assisted drafting workflows depend on
Review and verify machine-generated prose and code samples line by line, checking technical accuracy, edge-case behavior, and voice before anything ships
Write and revise API references, integration guides, and conceptual documentation in our docs-as-code environment, owning feature updates end to end
Become an expert on the Braze platform, distilling complex functionality into approachable, user-centric language
Help oversee and maintain the documentation GitHub repository
Work closely with Product Management, Engineering, Support, Customer Success, Marketing, and Implementation teams to pin down how the platform actually behaves and to validate real customer integration paths
Organize content so it serves a developer mid-integration and a system retrieving context - the same structure has to work for both
Ensure documentation applies voice, style, and branding consistent with other client experiences
Keep improving our documentation and client education experience through feedback-gathering, research, experimentation, and data-driven decisions
Promote and foster knowledge exchange across teams

WHO YOU ARE

3+ years writing documentation for genuinely technical audiences - APIs, SDKs, or developer platforms - with writing samples that show both range and precision
Fluent in information architecture and knowledge management
A rigorous editor with a sharp instinct for the draft that reads well but says something subtly wrong
Comfortable with Git, Markdown, YAML, and docs-as-code workflows
An active, practical user of LLMs and AI tooling in your own work - you've figured out where they help and where they don't
Able to explain technical concepts to engineers and to non-technical readers, and to know which one you're writing for
Curious by default: you want to understand why something works the way it does before you document it, and you'll say so when a plan doesn't hold up
Steady across many stakeholders and comfortable when priorities shift
Excellent interpersonal skills, a user-centric team-player attitude, and confidence presenting your work and your reasoning
A relentless advocate for the user experience

For candidates based in Canada, the pay range at the start of employment for this position is expected to be between CA$72,000 - CA$97,000/year, with an expected On Target Earnings (OTE) between CA$80,000 - CA$108,000/year (including performance-based or variable compensation (bonus or commission). Your particular offer may vary depending on multiple individual factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

WHAT WE OFFER

Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country at here. More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze
Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ABOUT BRAZE

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.

The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.

Braze was also named a 2025 Best Companies To Work For by U.S. News and World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.

The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you

OUR AI-POWERED BRAZE RECRUITMENT PROCESS

At Braze, we’re committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most - the person behind each application - we use AI-assisted tools at certain stages of our recruitment process.

This includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process.

Depending on where you are located, you may have certain rights available to you in relation to Braze’s use of AI:

To opt out of AI-assisted review of your application, please click the “Learn More” at the end of the application form below and follow the instructions before submitting your application. Please note, if you apply to multiple roles at Braze, you will need to opt out in relation to each application.
To exercise other types of rights, such as rights to request further information about how AI is used in our recruitment process, to request a manual review of any decision made or to contest a decision, please contact us at talentdata.privacy@braze.com.

Please contact us at talentdata.privacy@braze.com with any questions. To find out more about our hiring process, check out this page.

Notice Regarding Automated Employment Decision Tool (NYC Local Law 144)

Our use of AI during the application review process may include the use of automated employment decision tools. Pursuant to New York City Local Law 144, for roles based in New York City, or if you reside in New York City, you have the right to request an alternative selection process or a reasonable accommodation instead of AI-assisted review.

To opt out of AI-assisted review of your application, please click the “Learn More” button below and follow the instructions before submitting your application. Please note, if you apply to multiple roles at Braze, you will need to opt out in relation to each application. Please submit any other request to our Talent Acquisition team at talentdata.privacy@braze.com promptly after applying. Summaries of the most recent bias audit results for such tools are available here.

Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

Apply About employer

More about this job

Responsibilities

Define and maintain metadata, taxonomy, and contextual guidelines for AI-assisted documentation workflows, while reviewing generated content for technical accuracy, edge cases, and consistent voice. Write and maintain API references, integration guides, and conceptual documentation; organize content for both developers and machine retrieval; and collaborate across teams to validate platform behavior and improve the documentation experience.

Requirements

Requires at least three years of technical documentation experience for audiences working with APIs, SDKs, or developer platforms, along with strong information architecture and editing skills. Candidates should be comfortable with Git, Markdown, YAML, docs-as-code workflows, and practical use of AI tools, and be able to explain technical concepts to varied audiences while collaborating effectively across stakeholders.

Skills

Technical Writing
API Documentation
Information Architecture
Knowledge Management
Editing
Git
Markdown
YAML
Docs-as-Code
AI-Assisted Writing
LLM Tools
Taxonomy Design
Metadata Management
Technical Accuracy Review
Stakeholder Collaboration
User-Centric Communication

Benefits

Equity Grants
Retirement Plan
Employee Stock Purchase Plan
Flexible Paid Time Off
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Fertility Benefits
Paid Parental Leave
Professional Development
Learning Stipend
Volunteer Opportunities
Donation Matching
Employee Resource Groups

Visa sponsorship

Not detected in the job text

Keywords

Technical Writing
API References
SDKs
Developer Platforms
Information Architecture
Knowledge Management
YAML
Git
Markdown
Docs-as-Code
LLMs
AI-Assisted Drafting
Metadata
Taxonomy
Contextual Guidelines
Code Samples
Integration Guides
Conceptual Documentation
Documentation GitHub Repository
Braze Platform
Editorial Review
Technical Accuracy
Edge-Case Behavior
Style Guide
Customer Engagement Platform
Product Management
Engineering
Customer Success
Data-Driven Decisions

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