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Added 26 mins ago
Developer Support Specialist
Brex
Vancouver, BC
Full-time
…believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your…
Added 1 hour ago
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Brex

Developer Support Specialist

Vancouver, BC, Canada

Posting language: English
Posted: Sep 21, 2026

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Original job description

Why join us

Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

Customer Experience at Brex

The Customer Experience (CX) team provides our customers with constant, live support as they build and grow their businesses. Our team is a passionate group that understands how to give customers a seamless support experience. In communication with our customers daily, we have the opportunity to provide insights and feedback, as well as identify process improvements to our partner teams - sales, products, operations, and engineering. We prioritize customer retention, which we accomplish by keeping high standards for how we serve our customers and making sure they leave every conversation satisfied and inspired.

What you’ll do

Brex features a full suite of APIs to empower our customers and partners to never-before seen things in the finance world. As a Developer Support Specialist, you are the front-line point of contact supporting developers to be successful when using Brex’s API. This role is a hybrid position consisting of relations with external developers, Brex customers and working closely with Brex’s internal engineering, product, and design teams. Day-to-day, you work directly with external developers to advise on best practices, improve self-serve content, and investigate technical issues. You will also be partnering with internal engineering and design teams, triaging complex ticket escalations from Support, and closing the feedback loop between teams.

This is a fantastic opportunity for someone early in their engineering career to work closely with developers.

Responsibilities

Provide direct technical support to developers using Brex’s APIs, delivering the highest level of developer satisfaction
Work closely with engineering, product, and design teams to ensure feedback from developers is captured and, where appropriate, used to build, drive and improve our tools and processes
Attend or own calls with customer escalations as needed and own customer email queues
Develop self-service options by creating and maintaining training material, customer resources and guides
Directly field technical escalations from the Support team and follow engineering tickets through to resolution
Recognized as a trusted ERP expert by owning escalations for Brex’s Integrations (NetSuite, QuickBooks Online, QuickBooks Desktop, Xero, Sage Intacct, Expensify, Concur, CoupaPay, Conferma, Workday ERP, Oracle Fusion, etc) working directly with customers, CSMs, or CX to solve their issue

What We Value

Bachelor's degree in related field or equivalent work experience
Excellent problem solving, troubleshooting and debugging skills
Good customer-centric attitude
Excellent communication skills, both written and verbal. Able to communicate complex technical issues via email and in person
Ability to hold yourself and the team to high standards
Experience in a customer facing role in the past (this does not need to be a technical customer-facing role)
Experience working with accounting integrations such as Netsuite, QBO, and Xero

Bonus Points

Understanding financial systems and services
Familiarity with programming languages
Experience working with SQL or NoSQL databases
Experience working with REST or GraphQL API calls
Familiarity with software engineering development cycles
Experience using tools such as Looker, Datadog, Salesforce, Jira, Retool, and low-code/no-code tools

Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.

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More about this job

Responsibilities

Provide direct technical support to developers using Brex APIs and act as a point of contact for technical escalations. Collaborate with internal engineering, product, and design teams to capture feedback and improve self-service resources.

Requirements

Requires a bachelor's degree or equivalent experience along with strong troubleshooting and debugging skills. Candidates should have excellent communication abilities and experience in a customer-facing role.

Skills

Technical support
API troubleshooting
Problem solving
Debugging
Customer service
Communication
ERP systems
NetSuite
QuickBooks
Xero
SQL
NoSQL
REST API
GraphQL
Technical documentation
Triage

Visa sponsorship

Not detected in the job text

Keywords

API
Developer support
Finance platform
ERP
NetSuite
QuickBooks Online
QuickBooks Desktop
Xero
Sage Intacct
Expensify
Concur
CoupaPay
Conferma
Workday ERP
Oracle Fusion
SQL
NoSQL
REST
GraphQL
Looker
Datadog
Salesforce
Jira
Retool
Low-code
No-code
Technical support
Customer experience
Software engineering
Debugging

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