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Added 5 mins ago
C
Expert Program and Project Management
CN
Quebec, QC
- Full-time
…with Delivery Managers and cross-functional teams, the project manager maintains tight control over project scope, schedules, budgets, and risk mitigation plans. Rather than simply…
Added 5 mins ago
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Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…governmental guidelines and regulations, the Clinical Trial Project Manager is responsible for the operational management of multicentre clinical research studies. The Project Manager…
Added 5 mins ago
S
Manager, Advisor Excellence, Business Banking - Toronto
Scotiabank
Toronto, ON
- Full-time
Position: Manager, Advisor Excellence / Business Banking Business Banking / Canadian Banking
Added 5 mins ago
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Senior Manager, Global Regulatory Affairs
NDI (Northern Digital Inc.)
Waterloo, ON
- Full-time
Every day, your work supports the advancement of medical technology.
Added 5 mins ago
S
Analyst Cyber Security
Sobeys
Dartmouth, NS
- Full-time
…within Sobey's Cyber Security department. Reporting to the Manager, Cyber Culture and Awareness, you will play a key role in creating engaging communications, awareness campaigns, and…
Added 6 mins ago
T
Senior Manager, Monitoring and Testing (5747)
TD
Toronto, ON
- Full-time
The Senior Manager, Compliance Testing Team Lead is responsible for leading a team of Compliance Testing professionals and providing strategic direction, regulatory expertise, and oversight…
Added 51 mins ago
OP
Senior Operational Readiness & Service Transition Advisor (ITSM)
Ontario Power Generation
Oshawa, ON
- Full-time
Shift: Days and/or rotating shifts including nights, weekends and holidays
Added 51 mins ago
OC
Building Systems Officer (Fire Life Safety Systems)
Ottawa Community Housing Corporation (OCH)
Ottawa, ON · Greater Ottawa Metropolitan Area
- $45.97 to $53.01 CAD / hour
- Full-time
…assigned building systems. Under the guidance of the Senior Manager, Asset Management, Operations, the Building System Officer will complete inspections, evaluations, estimates, reports,…
Added 51 mins ago
KH
Manager, Data Operating Model Program
Kids Help Phone
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
Full-Time, Permanent, Hybrid working 2-3 days per week
Added 51 mins ago
CS
Senior Project Manager - Cyber Security
CQ Search Group Ltd.
Ottawa, ON
- $120 to $130 CAD / hour
- Contract
Our client, the Bank of Canada has a 3 year hybrid remote contract opportunity for a Senior Project Manager.
Added 51 mins ago
H
Product Owner
Hays
Canada
- Contract
Evaluate trade-offs between business value, technical feasibility, cost, and risk to guide investment decisions.
Added 51 mins ago
UH
Senior Project & Business Process Analyst - Digital PMO
University Health Network
Toronto, ON
- Contract
…We apply best practices for managing projects, change, and risk to ensure high quality deliverables, effective coordination of resources, and transparent progress reporting. Members of the…
Added 51 mins ago
Mid-Market Customer Success Manager
Brex
Vancouver, BC
We currently require three days per week in office - Monday, Wednesday and Thursday
Added 1 hour ago
AC
Manager, Employment Tax & Global Mobility Payroll
ACCA Careers
Calgary, AB
- Full-time
Provide guidance on employee mobility programs, cross-border employment arrangements, compensation structures, and benefits · Work closely with global teams to support multinational clients and deliver coordinated cross-border solutions
Added 1 hour ago
VU
Manager, Employment Tax & Global Mobility Payroll
Vialto UK & Ireland
Toronto, ON
- Full-time
Provide guidance on employee mobility programs, cross-border employment arrangements, compensation structures, and benefits · Work closely with global teams to support multinational clients and deliver coordinated cross-border solutions
Added 1 hour ago
Manager, Technology Product Quality & Testing
Corus Entertainment
Toronto, ON
Reporting to the Director, Technology Product & Business Application Support, the Manager, Technology Product Quality & Testing, leads a team responsible for testing software and business…
Added 1 hour ago
VU
US Business Immigration Law Clerk - Manager
Vialto UK & Ireland
ON · Ontario, Canada
- Full-time
As a manager, you will lead a team of Business Immigration Caseworkers in delivering high-quality, on-time U.S. business immigration filings and client support for large and emerging…
Added 1 hour ago
VU
US Business Immigration Law Clerk - Manager
Vialto UK & Ireland
Toronto, ON
- Full-time
As a manager, you will lead a team of Business Immigration Caseworkers in delivering high-quality, on-time U.S. business immigration filings and client support for large and emerging…
Added 1 hour ago
TP
Project Manager III, Tech Transfers
Teva Pharmaceuticals
Toronto, ON
- Full-time
We are seeking a highly motivated Project Manager III, Tech Transfers to join our External Manufacturing team.
Added 1 hour ago
VU
US Business Immigration Law Clerk - Manager
Vialto UK & Ireland
Calgary, AB
- Full-time
As a manager, you will lead a team of Business Immigration Caseworkers in delivering high-quality, on-time U.S. business immigration filings and client support for large and emerging…
Added 1 hour ago
VU
US Business Immigration Law Clerk - Manager
Vialto UK & Ireland
Vancouver, BC
- Full-time
As a manager, you will lead a team of Business Immigration Caseworkers in delivering high-quality, on-time U.S. business immigration filings and client support for large and emerging…
Added 1 hour ago
VU
Global Mobility Tax - Senior Manager
Vialto UK & Ireland
Vancouver, BC
- Full-time
…You’ll work alongside recognized experts, shaping people-first, technology-driven solutions that drive the future of work. We help our clients achieve their goals and imagine new…
Added 1 hour ago
OT
Manager, Member Journey Orchestration & Relations Strategy
Ontario Teachers' Pension Plan
Toronto, ON
- Full-time
The Manager works within Member Services and leads member journey orchestration and relations strategy. The role partners regularly with the Member Journey & Relations Design, Member…
Added 1 hour ago
L
Senior Manager, PMO
LCBO
Toronto, ON
- Full-time
…involved: diagnose root causes, define corrective actions and risk mitigations with Project Managers, and drive them through to…
Added 1 hour ago
IS
Cybersecurity Engineer
IS3 Solutions
Toronto, ON
- $75 to $100 CAD / hour
- Contract
Security certification required (CISSP, CCSP, CompTIA Security+, etc)

Brex

Mid-Market Customer Success Manager

Vancouver, BC, Canada

Apply on brex.com About employer

Applications open in a new tab.

Job details

Work location: We currently require a minimum of three coordinated days in the office per week, Wednesday and Thursday
Experience: 4+ years of experience in customer-facing roles managing a book of business, owning account health, executive relationships, and expansion strategy at a high-growth start-up.
Posting language: English
Posted: Nov 10, 2026

Original job description

Why join us

Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

Sales at Brex

The Sales team is the driving factor behind revenue for Brex and every member of our team directly affects our bottom line. We focus on generating new opportunities, acquiring new customers, and building even stronger relationships with our current customers. Our winning culture recognizes big team wins and celebrates individual accomplishments. We ensure that top performers are recognized and have built a competitive environment to motivate and unify the team.

What you’ll do

As a Mid-Market Customer Success Manager II, you will own a book of business comprised of our growing customer base, working day to day with Finance teams from CFOs to Accounting Managers to ensure they unlock the full value of Brex’s solutions. You will develop a deep proficiency in all aspects of Brex products and work cross-functionally with internal teams, including Implementation, Solutions, and Product. You’ll create and execute account strategies for customers’ business goals by leveraging product usage insights, stakeholder engagement, and cross-functional collaboration to drive product adoption, minimize churn, and grow account value.

Where you'll work

This role will be based in our San Francisco office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Wednesday and Thursday. We currently require three days per week in office - Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

Develop a deep expertise in Brex products to actively show customers how to become "power users" of the platform.
Proactively manage an assigned book of accounts to drive customer adoption, value realization, and account growth.
Act as a trusted advisor to finance stakeholders by providing guidance on best practices across spend management, credit policy, reconciliation workflows, and financial reporting automation.
Build multi-threaded relationships across functional areas (Finance, Procurement, AP, IT, and Security) to increase platform stickiness and customer engagement.
Lead business reviews and financial health checks that drive executive alignment and showcase ROI.
Proactively identify and mitigate churn risks through data analysis, usage insights, and issue resolution.
Partner cross-functionally with Sales, Product, Credit, Risk, and Operations teams to deliver a seamless customer experience and advocate for product improvements.
Consistently meet or exceed quarterly key performance metrics, including customer engagement and GMV targets.

Requirements

4+ years of experience in customer-facing roles managing a book of business, owning account health, executive relationships, and expansion strategy at a high-growth start-up.
Deep fluency in the language of modern finance, demonstrated through hands-on experience with the ecosystem of financial technology - including ERPs, spend management platforms, or AP automation tools. Backgrounds in corporate accounting or financial systems are a significant asset.
Experience and comfort with interacting with a high volume of customers at different stages of the customer lifecycle
You are passionate about customer value realization through product adoption
Strong business acumen with a finance-first mindset and comfortable speaking the language of CFOs, Controllers, and FP&A teams.
Ability to synthesize product usage data and identify key insights and trends
Demonstrated success in cross-functional collaboration and influencing internal roadmaps based on customer needs.
Bachelor's degree required; finance, business, or related fields preferred.

Bonus Points

You think in systems, not silos, and understand the bigger picture of customer value.
You are energized by developing relationships across a wide range of levels and roles
You have worked with an account team in managing a shared book of business
Professional bilingual fluency in English and Spanish

Compensation

The expected OTE range for this role is $117,000 to $147,000. The starting wage will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. The OTE figure listed here includes base salary and commissions, which may or may not be earned depending on performance. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Brex LLC is a wholly owned subsidiary of Capital One, N.A.

Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.

Apply on brex.com About employer

More about this job

Responsibilities

Manage a portfolio of mid-market customers, advising finance stakeholders on Brex products and strategies to improve adoption, realize value, and grow accounts. Build executive and cross-functional relationships, lead business reviews, identify churn risks, and partner with internal teams to improve customer outcomes and meet engagement and GMV targets.

Requirements

Requires at least four years of customer-facing experience managing accounts, account health, executive relationships, and expansion strategy, preferably at a high-growth startup. Candidates need strong finance and fintech fluency, customer lifecycle experience, analytical and collaboration skills, and a bachelor's degree; finance, business, or a related field is preferred.

Skills

Customer Success Management
Account Management
Customer Adoption
Account Growth
Churn Mitigation
Financial Technology
Spend Management
Financial Systems
Data Analysis
Cross-Functional Collaboration
Business Reviews
Financial Reporting Automation
Stakeholder Engagement
Product Usage Analysis
Customer Value Realization

Visa sponsorship

Not detected in the job text

Keywords

Brex
Customer Success
Mid-Market
Book Of Business
Spend Management
Corporate Cards
Banking
Accounts Payable Automation
Enterprise Resource Planning
Financial Technology
Credit Policy
Reconciliation Workflows
Financial Reporting Automation
Customer Adoption
Value Realization
Account Expansion
Churn Risk
Product Usage Insights
Business Reviews
Return On Investment
Finance
Procurement
Information Technology
Security
Cross-Functional Collaboration
Customer Engagement
Gross Merchandise Volume
Executive Relationships
Financial Systems
Spanish

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Work requirements

Jobs in Canada