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Added 2 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Act as a change agent, continuously challenging the status quo and driving improvements
Added 3 mins ago
B
Full Stack Engineer (AI-Enabled)
BMO
Calgary, AB · GCS
- Full-time
Exposure to agentic AI, including agents capable of planning and tool use, multi-agent workflows, and human-in-the-loop approval patterns
Added 3 mins ago
B
Developer Lead (AI-Enabled Systems)
BMO
Toronto, ON · FCP
- Full-time
Exposure to agentic AI, including agents capable of planning and tool use, multi-agent workflows, and human-in-the-loop approval patterns
Added 14 mins ago
BW
Guest services agent - hotel
Best Western Plus Okotoks Inn & Suites
Okotoks, AB
- $15 to $19 CAD / hour
- Full-time
- On-site
Added 31 mins ago
ED
Sr Software Developer (Lead) - EN 178
Export Development Canada | Exportation et développement Canada
Vancouver, BC
- $96,557 to $128,743 CAD / year
- Full-time
…delivery effort, bottlenecks and rework; prioritize high-value agent use cases; and clearly identify activities that should not be…
Added 31 mins ago
WI
Night Auditor
Wickaninnish Inn
Tofino, BC
- Full-time
Assist at the Reception desk in the capacity of a Guest Services Representative/Reservations Agent whenever necessary.
Added 31 mins ago
M
Software Engineer, Full Stack
MetAntz
Vancouver, BC
- Full-time
Own the full lifecycle. Discovery, build, eval, launch, and the unglamorous months afterward where an agent goes from good to genuinely reliable.
Added 47 mins ago
S
Asset Protection Partner
sephora.com
Victoria, BC
- $25 to $30 CAD / hour
- Full-time
Testify in court on behalf of the company, in any case, criminal or civil, to which the Agent is summoned.
Added 52 mins ago
ER
Customer service agent
Enterprise Rent A Car
Goffs, NS
- From $17 CAD / hour
- Part-time
- Temporary
- On-site
Added 54 mins ago
WW
Customer service agent
Wood Wyant
Dartmouth, NS
- $24.5 to $26 CAD / hour
- Full-time
- On-site
Added 1 hour ago
MP
Sales Property Consultant (Dubai Based)
McCone Properties
Winnipeg, MB
- Full-time
Our average agent earned US$112,000 last year, tax free - the US$2.9 million is our best, not our typical. Commission only means no salary, so bring around six months of savings to see you…
Added 1 hour ago
MP
Real Estate Agent – No Experience Needed (Dubai)
McCone Properties
Winnipeg, MB
- Full-time
The average agent here earned US$112,000 last year, tax free; US$2.9 million is our best year, not the usual one. There is no salary, so arrive with around six months of savings while you…
Added 1 hour ago
TC
Loss Prevention Store Security Agent
TJX Companies
Halifax, NS
- Full-time
We're seeking a Loss Prevention Store Security Agent to help create a safe, secure, and welcoming environment in our stores. In this impactful role, you’ll be instrumental in theft…
Added 1 hour ago
DA
Car rental agent
D-Drive Autohouse Inc
Markham, ON
- From $1,800 CAD / month
- Full-time
- On-site
Added 1 hour ago
GS
Athlete Advisor & Sales Closer - Football / Sports
GameTime Sports Marketing
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
High-performing individuals may have the opportunity to grow into a larger Athlete Advisor / GameTime Athlete Agent role, including building their own portfolio and presence within the…
Added 1 hour ago
RI
Damage Insurance Agent (Bilingual)- EN
RBC Insurance
Montreal, QC
- Full-time
Added 1 hour ago
M
Cloud Solution Architect (CSA) - Cloud & AI Data
Microsoft
Ottawa, ON
- Full-time
…and database solutions that enable production-scale AI and agent scenarios. You’ll lead technical engagements across architecture design, proof of concepts, and production deployments,…
Added 2 hours ago
SM
RQ11475 - Software Developer - CRM - Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Experience with Dynamics CRM Customer Service Workspace, Agent experience profile, Session templates, workstream, and routing.
Added 2 hours ago
Z
LLM Engineer
ZS
Toronto, ON
- Full-time
Strong experience in LLM patterns like RAG, Vector DB, Hybrid Search, Agent development, Agentic workflows, prompt engineering, etc.
Added 2 hours ago
B
Senior Agentforce Architect
bubblestack
Vancouver, BC
- Full-time
…leading the design and implementation of Agentforce and AI agent solutions on the Salesforce platform. This role includes defining scalable architectures, guiding end-to-end solution…
Added 2 hours ago
O
AI Automation Engineer
Osmow's
Mississauga, ON
- Full-time
Claude Code, MCP or agent frameworks such as Pydantic AI or LangGraph.
Added 2 hours ago
HG
Front desk agent
Hilton Garden Inn Halifax Airport
Enfield, NS
- From $16.75 CAD / hour
- Full-time
- On-site
Added 2 hours ago
MT
front desk agent
Manitoulin Transport
Little Current, ON
- Full-time
Added 3 hours ago
FN
Mortgage Underwriter, Third Party Residential Underwriting – BMBE
First National Financial LP
Toronto, ON · East York, ON
- Full-time
Completion of Mortgage Agent Course and/or FICOM License an asset
Added 3 hours ago
RI
Damage Insurance Agent (Bilingual)- EN
RBC Insurance
Quebec, QC
- Full-time

Brex

Product Operations Manager

Vancouver, BC, Canada

The expected salary range for this role in Vancouver is $120,800 to $151,000 CAD.

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Job details

Pay: The expected salary range for this role in Vancouver is $120,800 to $151,000 CAD.
Posting language: English
Posted: Oct 8, 2026

Original job description

Why join us

Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

Operations at Brex

Operations is the backbone of Brex’s mission to power businesses through our Intelligent Finance Platform. We own credit, fraud, money movement, and payments, protecting our customers and our company. From product operations that ensure flawless launches to scalable systems that drive innovation and precision, we operate at the intersection of product, design, engineering, and customer success. If you want to work at the heart of the business, Operations is where you belong.

What you'll do

You'll lead the Product Operations team and own the operational readiness for Brex's product launches: the enablement that must be in place before a customer ever touches a new feature. You'll also own Brex's product knowledge, the Help Center, and our internal knowledge base, plus the measurement that tells us whether it lands.

This is a role for someone who combines product manager, data, and operations skills and behaviors. You'll inherit a team that has already automated a large share of its own workflow, with a suite of production agents running much of the recurring work. Your job is not only to keep that running, but to push it further: expand what AI carries and reinvest the capacity it frees into the judgment work only people can do. We want to raise our evidence bar by using key metrics to hold ourselves accountable, focus on where the impact is greatest, and celebrate our wins. We treat AI as leverage, not as a deliverable, and we measure it by how it improves our efficiency and the quality of our deliverables.

Where you'll work

This role will be based in our Vancouver office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities:

Launch readiness and enablement

Own launch readiness, ensuring documentation, release notes, training, and tooling are ready for each release. Adapt processes and team capacity as EPD’s release cadence evolves.
Lead and improve OLAB, the weekly cross-functional board that assesses launch impact and aligns teams on readiness.
Engage early in launches, using customer and product insights to shape the product experience.
Lead customer-facing escalations and crisis response, establishing a single source of truth, coordinating communications, and running retrospectives.

Documentation and product knowledge

Own the lifecycle and quality of product documentation, keeping Help Center articles, internal knowledge, service descriptions, and implementation guides accurate, current, and clear.
Partner with leadership and Engineering to structure and maintain product knowledge for people and AI systems.
Turn AI support agent failure patterns into documentation improvements, with human validation of every AI-suggested change.

Data and automation

Define actionable metrics for self-service, chatbot containment, knowledge adoption, and queue health, with clear thresholds, owners, and responses.
Expand team automation and set standards for effective AI use, including where human judgment remains essential.

Team and cross-functional leadership

Lead and develop a team of four product-domain owners, setting clear expectations and managing performance and career growth.
Partner across product and customer-facing teams to deliver accurate, timely enablement, balancing readiness with delivery speed and making practical trade-offs.
Communicate performance and strategy to CX leadership and executives, translating data into clear insights that drive decisions.

Requirements

4+ years in Product Operations, Product Management, Program Management, or a related function, ideally in fast-paced tech or fintech.
Experience partnering with Product and Engineering through full launch cycles, with confidence navigating scope, sequencing, and trade-offs.
Experience leading projects, mentoring teammates, or developing others. First-time managers are welcome.
Proven ability to scale cross-functional processes and influence partner teams without formal authority.
Experience owning documentation or knowledge at scale, maintaining quality as products evolve.
Strong analytical skills, including defining metrics, building useful dashboards, and using data to prioritize.
Hands-on experience integrating AI agents and automation into workflows, with measurable improvements in efficiency or outcomes.
Clear, precise communication across technical and non-technical audiences, including presenting data to leadership.
Sound prioritization under competing demands and adaptability as processes and business needs change.

Bonus points

Background in fintech, financial services, or enterprise SaaS.
Experience as a Product Manager.
1+ years managing or developing a team of 3+ individual contributors.
Familiarity with structuring and maintaining product knowledge for AI systems at scale.
Experience with self-service and containment metrics.
Proficiency with tools such as Linear, Guru, Sanity, and Hex.
Experience running cross-functional governance forums or advisory boards.
A track record of turning operational insights into product roadmap changes.

Compensation

The expected salary range for this role in Vancouver is $120,800 to $151,000 CAD. However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Brex LLC is a wholly owned subsidiary of Capital One, N.A.

Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.

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More about this job

Responsibilities

You will lead the Product Operations team to manage operational readiness for product launches and oversee product knowledge documentation. Additionally, you will define actionable metrics, drive automation initiatives, and provide cross-functional leadership to ensure successful product delivery.

Requirements

The role requires 4+ years of experience in Product Operations, Product Management, or Program Management within a fast-paced tech or fintech environment. Candidates must demonstrate strong analytical skills, experience with AI automation, and the ability to lead cross-functional processes.

Skills

Product operations
Product management
Program management
Launch readiness
Data analysis
Automation
AI integration
Cross-functional leadership
Documentation management
Metrics definition
Stakeholder management
Process improvement
Crisis response
Team development
Fintech
SaaS

Benefits

Equity
Hybrid work environment
Flexible work arrangements
Four weeks of fully remote work per year

Visa sponsorship

Not detected in the job text

Keywords

Product Operations
Fintech
SaaS
AI-native automation
Launch readiness
Help Center
Knowledge base
Linear
Guru
Sanity
Hex
Cross-functional governance
Metrics
Dashboards
Product lifecycle
Customer success
Operational efficiency
Release management
Documentation
AI agents

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