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Added 5 mins ago
Senior Cyber Security Specialist
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Calgary, AB · Burnaby, BC · Stellarton, NS · Mississauga, ON
Parse/normalize diverse log sources (POS systems, payment gateways, e‑commerce platforms, cloud services, and network devices) to ensure consistent, log data.
Added 20 mins ago
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ServiceNow Developer
BMO
Toronto, ON · YNG
- Full-time
This role will be responsible for translating business requirements into scalable, maintainable, and secure technical solutions across the ServiceNow platform in collaboration with the BSA.…
Added 35 mins ago
A
Financial Analyst
Acosta
Toronto, ON
- Full-time
The Financial Analyst plays a key role in supporting financial planning, forecasting, reporting, and business decision-making across the organization. This position is responsible for…
Added 35 mins ago
IC
Quality Engineering, Senior Specialist (ServiceNow Platform))
Interac Corp.
Toronto, ON · Interac Corp. Head Office
- Full-time
…providing operational oversight for the Real Time Rail payments…
Added 35 mins ago
IC
Senior Business Systems Analyst (ServiceNow)
Interac Corp.
Toronto, ON · Interac Corp. Head Office
- Full-time
The vacant Business Systems Analyst role will report to Leader Process and Operational Excellence as part of a team providing operational oversight for the Real Time Rail payments systems.…
Added 35 mins ago
HI
Client Coordinator, Employee Benefits & Retirement
HUB International
Toronto, ON
- Part-time
AI and Automation Notice: HUB International uses limited AI and automation tools within our recruitment systems to enhance efficiency in the hiring process and in the candidate experience.…
Added 1 hour ago
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Gestionnaire, Comptabilité corporative et information financière
Sanimax
Montreal, QC
- Full-time
…collaborative and comfortable working directly with financial data, systems and…
Added 1 hour ago
LLM Engineer
ZS
Toronto, ON
…and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to…
Added 2 hours ago
AC
D365 F&O Functional Analyst
Aston Carter
Richmond, BC
- Full-time
This role is part of an Enterprise Applications team of approximately five people, including one other D365 F&O-focused developer. The broader team supports collaboration platforms, CRM,…
Added 2 hours ago
CO
Business Advisor
City of Saint John
Saint John, NB
- Full-time
The Business Advisor plays a key role in advancing the City of Saint John’s commitment to providing responsive, consistent and high-quality customer service.
Added 2 hours ago
KI
Co-op/Intern Sales Operations
Kinaxis Inc.
Ottawa, ON
- Internship
Maintain and update Marketing Automation (Eloqua) and CRM systems (Salesforce) to ensure data accuracy.
Added 3 hours ago
ML
Business Solutions Architect - up to 2 positions
Manitoba Liquor and Lotteries
Winnipeg, MB
- $99,923.2 to $134,950.4 CAD / year
- Full-time
- On-site
…needs. Job Purpose Reporting to the Manager, Product Area, the Business Solutions Architect is responsible for cross-functional collaboration within assigned Product Teams and with all…
Added 3 hours ago
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Senior Technology Manager, Loan Servicing Technology
BMO
Toronto, ON · FCP
- Full-time
…delivery. The successful candidate will partner closely with business, operations, architecture, engineering, infrastructure, risk, security, and vendor teams to deliver resilient…
Added 3 hours ago
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SENIOR BUSINESS ADVISOR, AI
BDC
Montreal, QC
- Full-time
Exposure to data strategy, analytics, automation, or enterprise systems.
Added 3 hours ago
A
Principal Software Developer
Autodesk
Toronto, ON · AMER - Canada - Ontario - Toronto - University Ave
- Full-time
…role for an engineer who has built and operated distributed systems in production, understands the trade-offs behind scalable architecture, and wants to solve business-critical problems…
Added 4 hours ago
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Senior Manager, Software Development
RBC
Toronto, ON
- Full-time
…practices that improve delivery velocity, software quality, and developer…
Added 4 hours ago
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Senior Systems Specialist, FP&A
Clio
Toronto, ON · Vancouver, BC · Calgary, AB
- Full-time
We are looking for a Senior Systems Specialist, FP&A to join our FP&A Systems team. This role is for someone who is passionate about building innovative solutions and being exposed to new…
Added 4 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
We are looking for a high-impact Finance Manager FP&A to act as a true business partner to our Product Line leadership team.
Added 4 hours ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
Modernizing the global finance operating model through standardization, simplification, automation, and continuous improvement.
Added 4 hours ago
HT
Designer, Development (Electrical)
Husky Technologies
Bolton, ON
- Full-time
Husky Technologies™ is a global leader in the design and manufacture of high-performance injection molding systems and automated manufacturing solutions. Engineers at Husky work on new…
Added 4 hours ago
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Production Operations Manager
BMO
Toronto, ON · SCC
- Full-time
…is accountable for modernizing production operations through automation, predictive monitoring, self-healing capabilities, Agentic AI, and end-to-end operational…
Added 4 hours ago
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Vice President, Commodities Development
BMO
Toronto, ON · FCP
- Full-time
…trading system in Java while enabling increasing levels of automation and electronic execution across the Commodities trading flows. This role blends hands‑on technical leadership,…
Added 4 hours ago
B
Senior Technical Lead
BMO
Toronto, ON · FCP
- Full-time
Experience working with Generative AI solutions, including AI-powered automation, developer productivity tools, and emerging AI technologies.
Added 4 hours ago
MN
BAS Technician
Modern Niagara
Port Coquitlam, BC
- Full-time
…you will program, build graphics for, and commission Building Automation Systems on the Niagara 4 platform, taking projects from control logic through to a fully commissioned system handed…
Added 5 hours ago
ED
Sr Software Developer (Lead) - EN 178
Export Development Canada | Exportation et développement Canada
Vancouver, BC
- $96,557 to $128,743 CAD / year
- Full-time
…providing an easy-to-use, secure and fit-for-purpose digital business…

Brex

Product Operations Manager

Vancouver, BC, Canada

The expected salary range for this role in Vancouver is $120,800 to $151,000 CAD.

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Job details

Pay: The expected salary range for this role in Vancouver is $120,800 to $151,000 CAD.
Posting language: English
Posted: Oct 8, 2026

Original job description

Why join us

Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

Operations at Brex

Operations is the backbone of Brex’s mission to power businesses through our Intelligent Finance Platform. We own credit, fraud, money movement, and payments, protecting our customers and our company. From product operations that ensure flawless launches to scalable systems that drive innovation and precision, we operate at the intersection of product, design, engineering, and customer success. If you want to work at the heart of the business, Operations is where you belong.

What you'll do

You'll lead the Product Operations team and own the operational readiness for Brex's product launches: the enablement that must be in place before a customer ever touches a new feature. You'll also own Brex's product knowledge, the Help Center, and our internal knowledge base, plus the measurement that tells us whether it lands.

This is a role for someone who combines product manager, data, and operations skills and behaviors. You'll inherit a team that has already automated a large share of its own workflow, with a suite of production agents running much of the recurring work. Your job is not only to keep that running, but to push it further: expand what AI carries and reinvest the capacity it frees into the judgment work only people can do. We want to raise our evidence bar by using key metrics to hold ourselves accountable, focus on where the impact is greatest, and celebrate our wins. We treat AI as leverage, not as a deliverable, and we measure it by how it improves our efficiency and the quality of our deliverables.

Where you'll work

This role will be based in our Vancouver office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities:

Launch readiness and enablement

Own launch readiness, ensuring documentation, release notes, training, and tooling are ready for each release. Adapt processes and team capacity as EPD’s release cadence evolves.
Lead and improve OLAB, the weekly cross-functional board that assesses launch impact and aligns teams on readiness.
Engage early in launches, using customer and product insights to shape the product experience.
Lead customer-facing escalations and crisis response, establishing a single source of truth, coordinating communications, and running retrospectives.

Documentation and product knowledge

Own the lifecycle and quality of product documentation, keeping Help Center articles, internal knowledge, service descriptions, and implementation guides accurate, current, and clear.
Partner with leadership and Engineering to structure and maintain product knowledge for people and AI systems.
Turn AI support agent failure patterns into documentation improvements, with human validation of every AI-suggested change.

Data and automation

Define actionable metrics for self-service, chatbot containment, knowledge adoption, and queue health, with clear thresholds, owners, and responses.
Expand team automation and set standards for effective AI use, including where human judgment remains essential.

Team and cross-functional leadership

Lead and develop a team of four product-domain owners, setting clear expectations and managing performance and career growth.
Partner across product and customer-facing teams to deliver accurate, timely enablement, balancing readiness with delivery speed and making practical trade-offs.
Communicate performance and strategy to CX leadership and executives, translating data into clear insights that drive decisions.

Requirements

4+ years in Product Operations, Product Management, Program Management, or a related function, ideally in fast-paced tech or fintech.
Experience partnering with Product and Engineering through full launch cycles, with confidence navigating scope, sequencing, and trade-offs.
Experience leading projects, mentoring teammates, or developing others. First-time managers are welcome.
Proven ability to scale cross-functional processes and influence partner teams without formal authority.
Experience owning documentation or knowledge at scale, maintaining quality as products evolve.
Strong analytical skills, including defining metrics, building useful dashboards, and using data to prioritize.
Hands-on experience integrating AI agents and automation into workflows, with measurable improvements in efficiency or outcomes.
Clear, precise communication across technical and non-technical audiences, including presenting data to leadership.
Sound prioritization under competing demands and adaptability as processes and business needs change.

Bonus points

Background in fintech, financial services, or enterprise SaaS.
Experience as a Product Manager.
1+ years managing or developing a team of 3+ individual contributors.
Familiarity with structuring and maintaining product knowledge for AI systems at scale.
Experience with self-service and containment metrics.
Proficiency with tools such as Linear, Guru, Sanity, and Hex.
Experience running cross-functional governance forums or advisory boards.
A track record of turning operational insights into product roadmap changes.

Compensation

The expected salary range for this role in Vancouver is $120,800 to $151,000 CAD. However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Brex LLC is a wholly owned subsidiary of Capital One, N.A.

Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.

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More about this job

Responsibilities

You will lead the Product Operations team to manage operational readiness for product launches and oversee product knowledge documentation. Additionally, you will define actionable metrics, drive automation initiatives, and provide cross-functional leadership to ensure successful product delivery.

Requirements

The role requires 4+ years of experience in Product Operations, Product Management, or Program Management within a fast-paced tech or fintech environment. Candidates must demonstrate strong analytical skills, experience with AI automation, and the ability to lead cross-functional processes.

Skills

Product operations
Product management
Program management
Launch readiness
Data analysis
Automation
AI integration
Cross-functional leadership
Documentation management
Metrics definition
Stakeholder management
Process improvement
Crisis response
Team development
Fintech
SaaS

Benefits

Equity
Hybrid work environment
Flexible work arrangements
Four weeks of fully remote work per year

Visa sponsorship

Not detected in the job text

Keywords

Product Operations
Fintech
SaaS
AI-native automation
Launch readiness
Help Center
Knowledge base
Linear
Guru
Sanity
Hex
Cross-functional governance
Metrics
Dashboards
Product lifecycle
Customer success
Operational efficiency
Release management
Documentation
AI agents

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