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Added 5 mins ago
LH
Program Manager, WSIB Programs, Ontario
Lifemark Health Group
Toronto, ON
- $100,000 to $120,000 CAD / year
- Full-time
The Program Manager is accountable for the end-to-end delivery of Lifemark’s centralized operating model supporting the WSIB programs.
Added 5 mins ago
J
Finance Manager, Marketplace
Jobgether
Canada
- $106,000 to $125,000 CAD / year
- Full-time
Performance Reporting & Data Infrastructure: Build and maintain dashboards, KPI scorecards, and executive reporting for marketplace performance, promotions, rebates, and commissions.…
Added 5 mins ago
HR Business Partner - Canada & US
Boomi
Canada
Are you ready to work at a fast-growing company where you can make a difference? Boomi, the data activation company for AI, powers the agentic enterprise by bringing data to life across the…
Added 5 mins ago
Senior Manager, Brokerage & Advisory Operations
Scotiabank
Toronto, ON
The Senior Manager, Brokerage & Advisory Operations supports and contributes to the overall success of the International Wealth Management (IWM) Wealth Distribution business, ensuring…
Added 19 mins ago
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Manager - Programs Management, Strategy, Process & Tools
Bombardier
Montreal, QC
- Full-time
Develop and execute the long-term strategic roadmap for Programs processes, governance, tools, and organizational capabilities, ensuring alignment with Bombardier's business strategy.
Added 19 mins ago
LC
Warehouse Manager
Lactalis Canada
Oshawa, ON
- Full-time
The Warehouse Manager is accountable for all aspects of warehousing operations for assigned territory (including 3rd party warehouses) or shift. The primary goal is to ensure that safety,…
Added 19 mins ago
II
Scientific Education Program Administrator
ISCT, International Society for Cell & Gene Therapy
Vancouver, BC
- Full-time
The Scientific Education Program Administrator reports to the Manager, Scientific & Education Programs and is responsible for the strategic coordination, project management, and successful…
Added 49 mins ago
RF
Food & Service Innovation Strategic Sourcing Manager
Real Food For Real Kids
Toronto, ON
- Full-time
As the Strategic Sourcing Manager at Real Food for Real Kids, you will shape and execute the strategy behind off-the-shelf food, raw ingredients for RFRK-made recipes and products,…
Added 1 hour ago
RT
Director, Financial Planning and Analysis
Raising The Village
Remote, Canada
- Full-time
- Remote
Raising The Village’s mission is to build and strengthen pathways out of ultra-poverty through an approach guided by data, designed with communities, and scaled by partnerships. We work…
Added 1 hour ago
B
HR Business Partner - Canada & US
Boomi
Vancouver, BC
- Full-time
Are you ready to work at a fast-growing company where you can make a difference? Boomi, the data activation company for AI, powers the agentic enterprise by bringing data to life across the…
Added 1 hour ago
DC
Project Manager – Community-Based Research & Engagement
DIVERSEcity Community Resources Society
Surrey, BC
- Full-time
Job Title: Project Manager – Community-Based Research & Engagement
Added 1 hour ago
Manager - Banking Technology
EY
Toronto, ON · Montreal, QC
At EY, we’re all in to shape your future with confidence. As a Manager in our Canadian Banking Technology Consulting team within the Platforms group, you’ll play a key role in delivering…
Added 2 hours ago
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Senior Product Manager, Fund Management
Purpose
Toronto, ON
- Full-time
As Sr. Product Manager, Fund Management, you will own the product vision, roadmap, and delivery for this squad. You will collaborate with other teams to decide what gets built and in what…
Added 2 hours ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…internal audit framework built on an enterprise risk management governance model. You will be part of a global team and report to the Senior Manager; IT Audit located in Bolton. The Senior…
Added 2 hours ago
Procurement Coordinator
Amica Senior Lifestyles
Toronto, ON
Reporting to the Manager, Procurement & Contracts, the Procurement Coordinator is responsible for supporting the growing portfolio, aiding in the standardization of the vendor management…
Added 2 hours ago
Cyber Security Operations and Identity Manager
Pembina Pipeline Corporation
Calgary, AB
Pembina Pipeline Corporation’s Calgary office is actively hiring a Cyber Security Operations and Identity Manager to join the team. Reporting to the Cyber Security and Governance Director…
Added 2 hours ago
Manager, Finance
Bell
Toronto, ON
The Financial Close Controller team is seeking a highly motivated Manager to be a part of the Controller organization’s transformative journey towards becoming trusted and valued business…
Added 2 hours ago
S
SDET Lead
SIMPRO
Montreal, QC
- Full-time
Drive test planning, execution strategy, risk analysis, and test data management strategies.
Added 2 hours ago
P
Capital Markets and Accounting Advisory Services, Manager
PwC
Vancouver, BC
- Full-time
As a CMAAS Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn't limited to:
Added 2 hours ago
T
Oracle / PostgreSQL Database Administrator
TD
Mississauga, ON · Toronto, ON
- Full-time
Administer Oracle Recovery Manager (RMAN) and Oracle Zero Data Loss Recovery Appliance (ZDLRA) environments.
Added 3 hours ago
EV
Advisor, Talent Management
Elk Valley Resources
Sparwood, BC
- $85,000 to $100,200 CAD / year
Reporting to the Manager Talent Development, Performance & Succession, the Advisor, Talent Management will be responsible for providing insights and support for the development,…
Added 3 hours ago
CC
Manager - Revenue Operations & Analytics
CARFAX Canada
London, ON
- $100,000 to $130,000 CAD / year
- Full-time
…passion for improving business performance? Do you enjoy turning data into meaningful insights, leading high-performing teams, and helping organizations uncover revenue opportunities while…
Added 3 hours ago
Senior Manager, Strategic Initiatives
Bayshore
Mississauga, ON
Working closely with Operations, Technology, Compliance, Implementation, Business Development, Pharmacy, Clinical, Data & Analytics, and Leadership teams, this position leads the design and…
Added 3 hours ago
M
Omni and Execution Excellence Manager
Mars
Toronto, ON · BOL-Mars Canada Inc.
- Full-time
…accelerating performance, and transforming how we work through data, automation, and AI-enabled…
Added 3 hours ago
CC
Manager - Revenue Operations & Analytics
CARFAX Canada
London, ON
- $100,000 to $130,000 CAD / year
- Full-time
…passion for improving business performance? Do you enjoy turning data into meaningful insights, leading high-performing teams, and helping organizations uncover revenue opportunities while…

Brex

Product Operations Manager

Vancouver, BC, Canada

The expected salary range for this role in Vancouver is $120,800 to $151,000 CAD.

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Job details

Pay: The expected salary range for this role in Vancouver is $120,800 to $151,000 CAD.
Posting language: English
Posted: Oct 8, 2026

Original job description

Why join us

Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

Operations at Brex

Operations is the backbone of Brex’s mission to power businesses through our Intelligent Finance Platform. We own credit, fraud, money movement, and payments, protecting our customers and our company. From product operations that ensure flawless launches to scalable systems that drive innovation and precision, we operate at the intersection of product, design, engineering, and customer success. If you want to work at the heart of the business, Operations is where you belong.

What you'll do

You'll lead the Product Operations team and own the operational readiness for Brex's product launches: the enablement that must be in place before a customer ever touches a new feature. You'll also own Brex's product knowledge, the Help Center, and our internal knowledge base, plus the measurement that tells us whether it lands.

This is a role for someone who combines product manager, data, and operations skills and behaviors. You'll inherit a team that has already automated a large share of its own workflow, with a suite of production agents running much of the recurring work. Your job is not only to keep that running, but to push it further: expand what AI carries and reinvest the capacity it frees into the judgment work only people can do. We want to raise our evidence bar by using key metrics to hold ourselves accountable, focus on where the impact is greatest, and celebrate our wins. We treat AI as leverage, not as a deliverable, and we measure it by how it improves our efficiency and the quality of our deliverables.

Where you'll work

This role will be based in our Vancouver office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities:

Launch readiness and enablement

Own launch readiness, ensuring documentation, release notes, training, and tooling are ready for each release. Adapt processes and team capacity as EPD’s release cadence evolves.
Lead and improve OLAB, the weekly cross-functional board that assesses launch impact and aligns teams on readiness.
Engage early in launches, using customer and product insights to shape the product experience.
Lead customer-facing escalations and crisis response, establishing a single source of truth, coordinating communications, and running retrospectives.

Documentation and product knowledge

Own the lifecycle and quality of product documentation, keeping Help Center articles, internal knowledge, service descriptions, and implementation guides accurate, current, and clear.
Partner with leadership and Engineering to structure and maintain product knowledge for people and AI systems.
Turn AI support agent failure patterns into documentation improvements, with human validation of every AI-suggested change.

Data and automation

Define actionable metrics for self-service, chatbot containment, knowledge adoption, and queue health, with clear thresholds, owners, and responses.
Expand team automation and set standards for effective AI use, including where human judgment remains essential.

Team and cross-functional leadership

Lead and develop a team of four product-domain owners, setting clear expectations and managing performance and career growth.
Partner across product and customer-facing teams to deliver accurate, timely enablement, balancing readiness with delivery speed and making practical trade-offs.
Communicate performance and strategy to CX leadership and executives, translating data into clear insights that drive decisions.

Requirements

4+ years in Product Operations, Product Management, Program Management, or a related function, ideally in fast-paced tech or fintech.
Experience partnering with Product and Engineering through full launch cycles, with confidence navigating scope, sequencing, and trade-offs.
Experience leading projects, mentoring teammates, or developing others. First-time managers are welcome.
Proven ability to scale cross-functional processes and influence partner teams without formal authority.
Experience owning documentation or knowledge at scale, maintaining quality as products evolve.
Strong analytical skills, including defining metrics, building useful dashboards, and using data to prioritize.
Hands-on experience integrating AI agents and automation into workflows, with measurable improvements in efficiency or outcomes.
Clear, precise communication across technical and non-technical audiences, including presenting data to leadership.
Sound prioritization under competing demands and adaptability as processes and business needs change.

Bonus points

Background in fintech, financial services, or enterprise SaaS.
Experience as a Product Manager.
1+ years managing or developing a team of 3+ individual contributors.
Familiarity with structuring and maintaining product knowledge for AI systems at scale.
Experience with self-service and containment metrics.
Proficiency with tools such as Linear, Guru, Sanity, and Hex.
Experience running cross-functional governance forums or advisory boards.
A track record of turning operational insights into product roadmap changes.

Compensation

The expected salary range for this role in Vancouver is $120,800 to $151,000 CAD. However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Brex LLC is a wholly owned subsidiary of Capital One, N.A.

Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.

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More about this job

Responsibilities

You will lead the Product Operations team to manage operational readiness for product launches and oversee product knowledge documentation. Additionally, you will define actionable metrics, drive automation initiatives, and provide cross-functional leadership to ensure successful product delivery.

Requirements

The role requires 4+ years of experience in Product Operations, Product Management, or Program Management within a fast-paced tech or fintech environment. Candidates must demonstrate strong analytical skills, experience with AI automation, and the ability to lead cross-functional processes.

Skills

Product operations
Product management
Program management
Launch readiness
Data analysis
Automation
AI integration
Cross-functional leadership
Documentation management
Metrics definition
Stakeholder management
Process improvement
Crisis response
Team development
Fintech
SaaS

Benefits

Equity
Hybrid work environment
Flexible work arrangements
Four weeks of fully remote work per year

Visa sponsorship

Not detected in the job text

Keywords

Product Operations
Fintech
SaaS
AI-native automation
Launch readiness
Help Center
Knowledge base
Linear
Guru
Sanity
Hex
Cross-functional governance
Metrics
Dashboards
Product lifecycle
Customer success
Operational efficiency
Release management
Documentation
AI agents

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